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All Journal Best Journal of Administration and Management Lead Journal of Economy and Administration Jurnal Ilmu Administrasi Publik
Agus Cholik
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Influence of Organizational Culture on the Improvement of Health Services at Telaga Murni Public Health Center Donah Mulatsih; Agus Cholik; Anita Wijayanti; Sri Wahyuni; Sumantoro
Best Journal of Administration and Management Vol 3 No 2 (2024): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v3i2.229

Abstract

This study explores the influence of organizational culture on the improvement of health services at the Telagamurni Public Health Center. Using an explanatory survey method with a quantitative approach, the study analyzed data from 89 respondents selected through stratified random sampling. The findings reveal that organizational culture contributes 68.5% to the improvement of health service quality. The dimension of team orientation scored the highest, emphasizing the importance of collaboration in health services. Conversely, the aspects of innovation and risk-taking recorded the lowest scores, indicating the need for enhancements in organizational creativity and adaptability. Practical implications of these findings include strengthening training programs, developing integrated health information systems, and implementing digital transformation in health services.
Building Organizational Culture Through Digitalization of Technology Service Post Management in Improving the Performance of Alamanda 28 Technology Service Post, Bojong Rawalumbu Sub District Imansyah Abinda Firdaus; Agus Cholik; Muhammad Riksa Praba Haskara; Muhammad Ro'uuf Fadhillah; Ranty Purnamasari
Best Journal of Administration and Management Vol 3 No 2 (2024): Best Journal of Administration and Management
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/bejam.v3i2.234

Abstract

This study analyzes organizational culture in the implementation of digitalization of the management of the Alamanda 28 Technology Service Post (Posyantek), Bojongrawalumbu Village, to improve public service performance. Using a qualitative approach with a case study method, data was collected through in-depth interviews, participant observation, and documentation studies. The research results show that digitalization has succeeded in increasing operational efficiency, transparency and accountability, as well as user satisfaction. This transformation is supported by transformational leadership, a culture of continuous learning, and collaboration between human resources. However, challenges such as resistance to change, infrastructure limitations, and digital literacy still need to be addressed. This study recommends prioritizing strengthening human resources, technology infrastructure, and developing a culture of innovation for the sustainability of digital transformation. This research provides theoretical and practical contributions to the management of technology-based public services at the sub-district level.
The Influence of Organizational Culture on Employee Motivation and Discipline in the Education, Youth, and Sports Department of Karawang Regency Heryanto, Rahmat; Agus Cholik; Ahmad Kandias Bahaweres; Joean Himawan Fadlani Sam Aldia Plg; Nabiyil Anzal Diaswara
Lead Journal of Economy and Administration Vol 3 No 2 (2024): Lead Journal of Economy and Administration (LEJEA)
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/lejea.v3i2.231

Abstract

This study aims to analyze the influence of organizational culture on employee motivation and discipline in the Education, Youth, and Sports Department of Karawang Regency. Organizational culture is a crucial factor that can influence employee behavior and performance in government organizations. The study uses a quantitative approach with a survey method involving 65 employees as respondents. The research results show that organizational culture has a positive and significant influence on motivation (R² = 0.68) and employee discipline (R² = 0.72). These findings indicate the importance of strengthening organizational culture to improve motivation and discipline in the public sector.
The Influence of Organizational Culture in Increasing Staff Work Effectiveness at LPK Horison, Bekasi City Siti Humayroh; Agus Cholik; Silvia Oktaviani; Ratna Dewi; Anton Sujarwo
Lead Journal of Economy and Administration Vol 3 No 2 (2024): Lead Journal of Economy and Administration (LEJEA)
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/lejea.v3i2.232

Abstract

This study aims to analyze the influence of organizational culture on the effectiveness of staff work at the Horison Job Training Institute (LPK) in Bekasi City. Using a quantitative approach and survey method, this study involved 50 employees as respondents selected using a saturated sampling technique. Data were collected through validated questionnaires and analyzed using simple linear regression analysis. The results showed that organizational culture has a positive and significant influence on staff work effectiveness with a coefficient of determination (R²) value of 0.724, indicating that 72.4 % of the variation in work effectiveness can be explained by organizational culture. The most influential dimensions of organizational culture are innovation and risk taking, with a contribution of 31.2 % . This study provides practical implications for LPK Horison management in developing strategies to strengthen organizational culture to improve staff work effectiveness.
Analysis of Community and Security Forces Collaboration through Socialization of Organizational Culture in the Implementation of the PILKADA 2024 Bekasi City in Margajaya Village, South Bekasi District, Bekasi City Hidayanti, Mardiana Tri; Agus Cholik; Salsya Nuri Wafdah Sauqi; Alfiyani Dewi Rakadita
Lead Journal of Economy and Administration Vol 3 No 2 (2024): Lead Journal of Economy and Administration (LEJEA)
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/lejea.v3i2.233

Abstract

Regional Head Elections (Pilkada) are a crucial component in Indonesia's democratic system that directly influences regional development, including in Bekasi. This study examines how organizational culture plays a role in optimizing interactions between security officers and the community to create supportive conditions during the Pilkada. The study was conducted in Margajaya Village, South Bekasi, using qualitative descriptive methodology. Data collection was conducted through a series of in-depth interviews, direct observation, documentation, and focus group discussions (FGD). The research findings indicate several obstacles in socializing organizational culture , including lack of community knowledge and obstacles in communication. The main challenges include efforts to build trust between officers and residents, and maintaining the professional attitude of officers in the field. Several solutions proposed include community-based socialization, improving officer communication skills, using information technology, and forming a work team.
The Influence of Organizational Culture and Ethics on Public Services at the Medan Satria District Office Fitri Hapsari, Penny; Agus Cholik; Muhammad Rifnaldi; Hardiansyah; Ami Setiasih
Lead Journal of Economy and Administration Vol 3 No 2 (2024): Lead Journal of Economy and Administration (LEJEA)
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/lejea.v3i2.235

Abstract

This study aims to analyze the influence of organizationalculture and ethics on the quality of public services at theMedan Satria District Office. Using a quantitativeapproach and survey method, this study involved 200respondents selected through random samplingtechniques from the community using services in MedanSatria District. Data were collected through a structuredquestionnaire and analyzed using multiple regressionanalysis. The results of the study show that organizationalculture has a positive and significant influence on publicservices with a determination coefficient of 0.642(p<0.05), while ethics contributes positively with a valueof 0.583 (p<0.05). Simultaneously, these two variablesinfluence the quality of public services by 71.5%. Thisfinding indicates the importance of strengtheningorganizational culture and implementing service ethics inimproving the quality of public services at the sub-districtlevel. Research recommendations emphasize thedevelopment of employee training programs andstandardization of ethics-based service procedures.
The Influence of Organizational Culture on Service Quality at Medan Satria Police Station Sumarjono; Agus Cholik; Cendira, Lezildan
Lead Journal of Economy and Administration Vol 3 No 2 (2024): Lead Journal of Economy and Administration (LEJEA)
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/lejea.v3i2.242

Abstract

This study examines the influence of organizational culture on service quality at the Medan Satria Police from the perspective of the community as service recipients. Using a quantitative approach, the study was conducted using a survey method on 100 community respondents who had used the Medan Satria Police services. Data collection used a questionnaire with a Likert scale that measured community perceptions of seven dimensions of organizational culture and five dimensions of service quality. Data analysis using simple linear regression showed that organizational culture has a positive and significant influence on service quality with a coefficient of determination (R²) of 0.685. The service orientation dimension provides the largest contribution (32.4%) to improving service quality. The research results indicate the importance of strengthening the implementation of organizational cultural values that are oriented towards community satisfaction through innovative programs and the development of service competencies.
EVALUASI IMPLEMENTASI KEBIJAKAN STANDAR NASIONAL PERPUSTAKAAN DALAM RANGKA MENINGKATKAN KEPUASAN PEMUSTAKA STUDI KASUS PADA PERPUSTAKAAN DAERAH KABUPATEN BEKASI TAHUN 2024 – 2025 Mardiana Tri Hidayanti; Agus Cholik
Jurnal Ilmu Administrasi Publik Vol. 5 No. 6: November 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study emphasizes the importance of implementing the National Library Standards (NLS) Policy Number 2 of 2024 as a strategic instrument to improve service quality and user satisfaction at the Bekasi Regency Public Library, considering that the NLS serves as the main guideline for fulfilling standards related to collections, services, human resources, and library facilities and infrastructure. The purpose of this study is to evaluate the implementation of the NLS policy, identify obstacles in its implementation, and formulate policy reinforcement strategies to enhance the quality of regional library services. Using a qualitative approach with a case study method, data were collected through in-depth interviews, field observations, and documentation studies. The results indicate that the implementation of the NLS policy has produced administrative and institutional achievements, as reflected by the attainment of A-level accreditation and an increase in the number of collections from 17,860 titles in 2023 to 18,414 titles in 2025. However, the percentage of target fulfillment declined from 89% to 68%, the ratio of collections to users has not met the required standard, and certified librarians are not yet available. Policy implementation also remains constrained by limited budget allocation, the lack of fully integrated digital services, weak dissemination of the 2024 NLS policy, and a bureaucratic structure that restricts flexibility in decision-making. This study recommends strengthening librarian competencies through certification and training programs, increasing budget allocation, optimizing integrated digital services, and restructuring the organizational framework to be more adaptive in order to improve the effectiveness of NLS implementation and user satisfaction.
Co-Authors Ahmad Kandias Bahaweres Alfiyani Dewi Rakadita Ami Setiasih Anita Wijayanti Anton Sujarwo Cendira, Lezildan Donah Mulatsih Firdaus, Imansyah Abinda Fitri Hapsari, Penny Hardiansyah Hidayanti, Mardiana Tri Joean Himawan Fadlani Sam Aldia Plg Mardiana Tri Hidayanti Muhammad Rifnaldi Muhammad Riksa Praba Haskara Muhammad Ro'uuf Fadhillah Nabiyil Anzal Diaswara Rahmat Heryanto, Rahmat Ranty Purnamasari Ratna Dewi Salsya Nuri Wafdah Sauqi Silvia Oktaviani Siti Humayroh Sri Wahyuni Sumantoro Sumarjono