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All Journal Jurnal Ilmiah Ekonomi dan Manajemen Jurnal Akademik Pengabdian Masyarakat
Ulya Darojah
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Computer Science & IT Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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ANALISIS SISTEM KESESUAIAN DALAM MENGOPTIMALISASIKAN PELAYANAN NASABAH PADA PEMBIAYAAN DI AREA CONSUMER FINANCING STAFF BSI JAKARTA KC FATMAWATI 2 Umdah Aulia Rohmah; Ulya Darojah
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 3 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM)
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i3.4133

Abstract

This article aims to analyze customer service in financing in the Consumer Financing Staff (CFS) area of Bank Syariah Indonesia (BSI) KC Jakarta Fatmawati 2. An effective service system is needed to optimize customer experience in accesing financing products. This study examines the factors that contribute to satisfaction in customer service, including bussines analysis, staff performance evaluations, and customer satisfaction measurement. The results of the study indicate that BSI KC Jakarta Fatmawati 2 continues to strive to improve service quality and operational efficiency, especially innthe consumer financing sector, by optimizing the role of Consumer Financing Staff (CFS). Improving the competence of CFS employees, utilizing technology, and the role of Consumer Financing Staff. Improving technology, and implementing effective strategies in satisfying customer, and strengthening of Bank Syariah Indonesia (BSI) position in the market.
Dari Limbah Jadi Berkah: Transformasi Minyak Jelantah Menjadi Sumber Penghasilan Tambahan Bagi Ibu Pkk Di Desa Tinggarjaya Ulya Darojah; Abdullah Faqih Al Jauzie; Zuhrotul Aliffiyah; Indri Nur Azizah; Salsabila Nur Fadhilah; Adinda Fresky Mutiara Kafitasari; Zhafira Ardhia Pramesti Cahyani; Anggita Isty Intansari
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 3 No. 5 (2025): September
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v3i5.6499

Abstract

The processing of used cooking oil into aromatherapy candles is a strategic effort to address household waste while creating new business opportunities. This innovation not only has economic value but also contributes to health and environmental benefits. Through a community service program conducted by KKN students, the PKK women’s group in Tinggarjaya Village was equipped with knowledge and skills to produce aromatherapy candles. The results showed that participants not only understood the material but also actively engaged in the practice. This program is expected to be sustainable and developed into small-scale household businesses, making used cooking oil utilization one of the community empowerment strategies aligned with sustainable development principles. The program applied the ABCD (Asset-Based Community Development) approach. In the Discover stage, key assets included active PKK women, abundant used cooking oil, and village support. In the Dream stage, participants envisioned turning waste into eco-friendly products with economic value. The Design stage involved training on health risks, hands-on candle-making, and entrepreneurship skills. In the Deliver stage, participants successfully produced candles, raised environmental awareness, and explored creative business opportunities. Finally, in the Destiny stage, sustainability was emphasized through potential innovations such as soap-making, supported by the village, aiming for an independent, healthy, and creative economy.
Co-Authors Abdullah Faqih Al Jauzie Adinda Fresky Mutiara Kafitasari Anggita Isty Intansari Indri Nur Azizah Salsabila Nur Fadhilah Umdah Aulia Rohmah Zhafira Ardhia Pramesti Cahyani Zuhrotul Aliffiyah