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All Journal IIJSE Majapahit Journal of English Studies
Pratama, Albert Diaz
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Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Other

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The Effect of Hospital Service Management Quality on Patient Satisfaction at Siloam Lippo Village Hospital Building B Karawaci Pratama, Albert Diaz; Legawa, Kayla Putri; Waya, Natasha; Bernarto, Innocentius
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5038

Abstract

The development of technology and information increases public understanding, making them more selective in choosing health services. Therefore, hospitals must provide the best service with good management and planning, as well as quality workers. Objective: This study aims to determine and explain the effect of hospital service management quality on patient satisfaction at Siloam Lippo Village Hospital Building B Karawaci, based on a review of literature and previous research. This study applies a basic method in the form of a quantitative descriptive method. The quantitative descriptive method is a systematic approach to answering a problem and gaining a deeper understanding of a phenomenon. This study evaluates the relationship between various aspects of hospital service quality, such as management service quality, technical, empathy, responsiveness, accessibility, responsibility, security, patient involvement, and other elements such as communication, access and waiting time, and quality of care, with patient satisfaction. The results of the analysis show that the majority of these factors have a positive and significant effect on patient satisfaction, except for some elements that do not show a significant effect. This study makes an important contribution to understanding the factors that influence patient satisfaction in hospitals, by highlighting the importance of holistic service quality management to improve patient experience and satisfaction.
Teaching English for Young Learners (TEYL): A Literature Study Pratama, Albert Diaz
Majapahit Journal of English Studies Vol. 2 No. 2 (2025): English Studies
Publisher : Yayasan Pendidikan Islam Bustanul Ulum Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69965/mjes.v2i2.139

Abstract

Teaching English for Young Learners (TEYL) has gained significant attention in recent years due to the increasing importance of English as a global language. This literature study explores the current trends, challenges, and effective strategies in TEYL by analyzing recent scholarly works published between 2020 and 2024. The study highlights the importance of age-appropriate methodologies, technology's role, and cultural context's impact on teaching English to young learners. By synthesizing findings from various studies, this article provides insights into best practices and future directions for TEYL research and pedagogy.
Co-Authors Innocentius Bernarto, Innocentius Legawa, Kayla Putri Waya, Natasha