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All Journal Journal of Health and Nutrition Research Berita Kedokteran Masyarakat Jurnal Pengabdian Farmasi dan Sains Preventif : Jurnal Kesehatan Masyarakat
Novi Inriyanny Suwendro
Department Of Health Policy And Administration, Tadulako University, Indonesia
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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Policy implementation of No Smoking area in Undata Public Hospital Palu City Napirah, Muhammad Ryman; Suwendro, Novi Inriyanny; Hasanah, Hasanah
Preventif : Jurnal Kesehatan Masyarakat Vol. 11 No. 2 (2020): Volume 11, No. 2 (2020)
Publisher : Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/preventif.v11i2.178

Abstract

The determination of the No Smoking Area is an effort to protect the community against the risk of health problems due to the environment contaminated with cigarette smoke. The purpose of this study was to determine the implementation of the No Smoking Area policy at the Undata Regional General Hospital (RSUD), Palu, especially in the aspects of communication, resources, disposition. , and bureaucratic structures. This type of research is qualitative research with a case study approach. Determination of informants is done through purposive sampling technique, namely the researcher uses his judgment in selecting informants to obtain in-depth information according to the research objectives. the concept of communication is good enough. The KTR Task Force at Undata Hospital uses print and electronic media. In the resource variable, the results are not good enough. The KTR Task Force at Undata Hospital is still lacking in terms of the number, namely only 15 people previously numbered 30 people. The disposition variables obtained in this study are good enough. The appointment of the KTR task force at Undata Hospital is directly selected by the hospital director, but the supervisory officers still lack incentives. In the bureaucratic structure variable, the results were quite good. The most authorized person in implementing the implementation of the KTR policy implementation at the Undata Hospital Palu is the Task Force coordinator. The suggestion in this research is that the KTR Task Force at Undata Hospital should be added and the Undata Hospital should create a smoking area.
HUBUNGAN KARAKTERISTIK PASIEN DENGAN KEPUASAN PELAYANAN DI UPTD PUSKESMAS PANTOLOAN, KOTA PALU Suwendro, Novi Inriyanny
Preventif : Jurnal Kesehatan Masyarakat Vol. 15 No. 3 (2024): VOLUME 15 NO.3 TAHUN 2024
Publisher : Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/preventif.v15i3.1643

Abstract

Latar Belakang: Pelayanan kesehatan di puskesmas memainkan peran krusial dalam menyediakan akses yang merata dan terjangkau ke layanan kesehatan masyarakat. Puskesmas Pantoloan mengalami penurunan Indeks Kepuasan Masyarakat (IKM) dari tahun 2021 ke 2022. Dalam mengoptimalkan kualitas pelayanan di puskesmas, pemahaman yang mendalam tentang faktor- faktor yang memengaruhi kepuasan pasien menjadi sangat penting. Tujuan: Penelitian ini bertujuan untuk menganalisis hubungan antara karakteristik pasien (umur, jenis kelamin, pendidikan, pekerjaan, dan pendapatan) dengan kepuasan pelayanan di Puskesmas Pantoloan, Palu. Metode: Penelitian menggunakan desain cross- sectional dengan sampel sebanyak 100 responden. Data dianalisis menggunakan uji Chi-Square. Hasil dan Kesimpulan: Hasil penelitian menunjukkan bahwa terdapat hubungan signifikan antara umur, jenis kelamin, pendidikan, dan pekerjaan dengan kepuasan pelayanan, namun tidak ada hubungan signifikan dengan pendapatan. Penelitian ini memberikan wawasan bagi peningkatan kualitas pelayanan puskesmas. Kata kunci: karakteristik pasien, kepuasan pasien, puskesmas, pelayanan kesehatan Background: Health services at community health centers play a crucial role in providing equitable and affordable access to public health services. The Pantoloan Community Health Center experienced a decrease in the Community Satisfaction Index (IKM) from 2021 to 2022. In optimizing the quality of service at the community health center, a deep understanding of the factors that influence patient satisfaction is very important. Objective: This study aims to analyze the relationship between patient characteristics (age, gender, education, employment and income) and service satisfaction at the Pantoloan Community Health Center, Palu. Method: The research used a cross-sectional design with a sample of 100 respondents. Data were analyzed using the Chi-Square test. Results and Conclusions: The results of the study show that there is a significant relationship between age, gender, education and employment with service satisfaction, but there is no significant relationship with income. This research provides insight into improving the quality of community health center services. Key words: patient characteristics, patient satisfaction, health center, health services
Co-Authors Arwan Arwan Arwan Arwan Aulia Rakhman AYU LESTARI Ayu Lestari Bertin Ayu Wandira Firmansyah , Firmansyah Firmansyah Firmansyah Firmansyah Firmansyah Hasanah Hasanah Hasanah Hermiyanty Hermiyanty Krisnasari, Sendhy Mubasysyir Hasanbasri Muhammad Ryman Napirah Muhammad Ryman Napirah Putri Maharani Putri Maharani Putri Maharani Sukirman Rossi Sanusi Sadli Syam Sukirman, Putri Maharani Syamsul Arif Syamsul Arif