Regista Trigandara
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the Relationship between Nursing Service Quality and Patient Satisfaction at Mulyorejo Community Health Center, Malang City, Indonesia natarumanda, deva; Lilla Maria; Regista Trigandara
PROFESSIONAL HEALTH JOURNAL Vol. 7 No. 1 (2025): December
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (PPPM) STIKES Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/phj.v7i1.1143

Abstract

The quality of nursing services is crucial for a positive image of health service institutions. Patient satisfaction is a key indicator of the quality of nursing services. This study aims to analyze the relationship between nursing services and patient satisfaction at the Mulyorejo Community Health Center, Malang City. To analyze the relationship between nursing servic The quality of nursing services is crucial for a positive image of health service institutions. Patient satisfaction is a key indicator of the quality of nursing services. This study aims to analyze the relationship between nursing services and patient satisfaction at the Mulyorejo Community Health Center, Malang City.es and patient satisfaction at the Mulyorejo Community Health Center, Malang City. A correlational research design with a quantitative approach and a cross-sectional approach was used. Accidental sampling was employed to select a sample of 183 respondents from a population of 1,017 outpatients at the Mulyorejo Community Health Center between February and April 2023. Data were analyzed using the Spearman rank correlation test. The study found a strong positive correlation between nursing service quality and patient satisfaction. The quality of nursing services was rated as "good" by 168 respondents (92.34%), and patient satisfaction was rated as "satisfied" by 168 respondents (91.25%). A strong relationship exists between the quality of nursing services and patient satisfaction at the Mulyorejo Community Health Center. To enhance patient satisfaction, consistent service improvements are necessary, particularly focusing on adhering to established nursing service standards.The quality of nursing services is crucial for a positive image of health service institutions. Patient satisfaction is a key indicator of the quality of nursing services. This study aims to analyze the relationship between nursing services and patient satisfaction at the Mulyorejo Community Health Center, Malang City.
PENGARUH ROTASI KERJA TERHADAP KOMPETENSI PERAWAT DI KAMAR OPERASI ELEKTIF INSTALASI BEDAH SENTRAL RSUD Dr SAIFUL ANWAR MALANG Endah Yulia Sasmita; Reny Tri Febriani; Regista Trigandara
PROFESSIONAL HEALTH JOURNAL Vol. 4 No. 2 (2023): Juni
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (PPPM) STIKES Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/phj.v4i2.693

Abstract

Workassignment brings many positive benefits for the improvement of nurse competence. With job rotation, nurses' motivation and productivity can be maintained. Job rotation also allows the exchange of knowledge between nurses so as to enrich each other's competencies. This study aims to determine the effect of job rotation on the competence of nurses in the Elektif Operating Room of the Central Surgical Installation of RSUD Dr. Saiful Anwar Hospital Malang. Experimental quasy research design with posttest only control design 40 respondents intervention group giving job rotation (20 respondents) and control group without job rotation (20 respondents). Data were collected by questionnaires on employee rotation and nurse competence. Data analysis using independent t test with α = 0.05. The results showed that in the intervention group, almost half of the 12 respondents (30%) had a job rotation in the non-conforming category. In the intervention group, almost half of the 14 respondents (35%) had moderate competence, while in the control group, almost half of the 18 respondents (45%) had low competence. The test results are different from the Independent T Test obtained a value of p = 0.000 which means that there is an influence of job rotation on the competence of nurses in the elective operating room of the central surgical installation of RSUD Dr. Saiful Anwar Malang. Well-designed job rotations can improve nurses' competence from various aspects. By periodically rotating jobs to various units, nurses get the opportunity to hone their skills in various fields.