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All Journal Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Prapanca : Jurnal Abdimas
Fuad Fauzi
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Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Penguatan Media dan Komunikasi melalui Optimalisasi Publikasi di Yayasan Rekat Peduli Indonesia Adriel Bigael Lois Saiya; Andi Bagus Setiawan; Fuad Fauzi; Muhammad Dary Rafi; Edelweis Putri Prima; Baswara Yua Kristama
Prapanca : Jurnal Abdimas Vol. 4 No. 2 (2024): Prapanca : Jurnal Abdimas
Publisher : LPPM Stikosa - AWS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37826/prapanca.v4i2.887

Abstract

Tuberculosis (TB) is still a health and public health issue in Indonesia. TB can be treated and cured but remains a major killer infectious disease, leading to death. The approach is critical to finding, reaching and treating all people and communities affected by TB. Social and cultural factors greatly influence people’s TB risk and vulnerability, and their ability to access prevention. To socialize drug-resistant tuberculosis (TBRO) through various platforms, especially social media, Group 3 proposed Community services at Rekat Peduli Indonesia Foundation to assist and collaborate in fulfilling TBRO information content through the social media, especially Instagram. Our group will help create content on Rekat’s instagram, related to important information about TB disease.On the Field Study and Community Service carried out at the Rekat Peduli Indonesia Foundation, our group created content related to important information about TBRO, the release of pocket books latest and distribution of general brochures about TB to the public. With a schedule of 12 meetings, the activities we carry out include preparing a work program according to the needs of the Rekat Peduli Indonesia Foundation, creating content in the form of videos, finalizing content for the Foundation’s brochures and printing plans, distributing brochur
Handling of Complaints on Shipping Services by Public Relations of the Juanda Customs and Excise Type Middle Customs Office Suprihatin; Fuad Fauzi; Ratna Puspita Sari; Aulia Afniar Rahmawati; Edelweis Putri Prima
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 23 No 1 (2025): FOKUS Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kap
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v23i1.1451

Abstract

The number of complaints about shipping services carried out by the Office of Supervision and Services of the Customs Madya Type (KPPBC TMP) Juanda has received special attention from the leadership because it affects the institution's image. In public relations, in this case, the Information Counseling and Services Section (P.L.I.) is required to solve the problem. The study aims to determine the role of KPPBC TMP Juanda Public Relations in handling complaints related to shipping services. The method used in this research is a qualitative method with a descriptive approach to describe how consumer complaints are responded to and managed by analyzing information and information from employees in charge of shipping goods services and employees assigned to the P.L.I. Section. Additional information was obtained from observing the agency's social media. The results showed that the dominant complaints came from migrant workers as senders or their families as recipients of goods. Complaints are submitted through official channels and social media and can be accessed by the public. The public relations of KPPBC TMP Juanda has planned and implemented many programs to solve this problem. However, the same complaints still occur because the shipment goods service users are not regular users. In addition, the public relations department also needed help in delivering information to all levels of society. Keywords: Complaints, Public Relations, Services, Bea & Cukai
Co-Authors Adriel Bigael Lois Saiya Andi Bagus Setiawan Aulia Afniar Rahmawati Baswara Yua Kristama Edelweis Putri Prima Muhammad Dary Rafi Ratna Puspita Sari Suprihatin