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All Journal Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ekonomi, Manajemen, Akuntansi
Chevie Wirawan
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Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Pelayanan Farmasi terhadap Tingkat Kepuasan Pasien Rawat Jalan di Rumah Sakit Umum Bella Bekasi Setyorini, Budi; Dyah Kusumastuti; Chevie Wirawan
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 4 No. 3: Maret 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v4i3.8385

Abstract

Pelayanan kefarmasian di rumah sakit memegang peranan penting dalam meningkatkan mutu pelayanan rumah sakit. Mutu pelayanan rumah sakit berpengaruh signifikan terhadap kepuasan pasien rawat jalan. Tingkat kepuasan ditentukan oleh kesenjangan antara kinerja yang dipersepsikan dengan harapan. Kepuasan pasien berdampak langsung terhadap mutu rumah sakit secara keseluruhan. Penelitian ini bertujuan untuk mengkaji pengaruh mutu pelayanan kefarmasian terhadap kepuasan pasien rawat jalan di rumah sakit Tipe C Kota Bekas. Penelitian ini menggunakan metodologi kuantitatif. Populasi adalah seluruh pasien rawat jalan di rumah sakit Tipe C. Sampel adalah pasien rawat jalan yang memenuhi kriteria inklusi. Pengumpulan data dilakukan melalui kuesioner dengan menggunakan purposive sampling. Analisis data multivariat dilakukan dengan menggunakan analisis regresi berganda. Hasil penelitian menunjukkan bahwa di antara dimensi mutu pelayanan kefarmasian, empati berpengaruh signifikan terhadap kepuasan pasien rawat jalan. Dimensi lainnya yaitu bukti fisik, keandalan, daya tanggap, dan jaminan tidak berpengaruh signifikan terhadap kepuasan pasien rawat jalan. Secara keseluruhan mutu pelayanan kefarmasian yang meliputi kehandalan, daya tanggap, kepastian, empati, dan bukti fisik berpengaruh signifikan terhadap kepuasan pasien rawat jalan di Rumah Sakit Tipe C Kota Bekas (t = 7,239; p = 0,000).
Quality of Service and Accessibility of Health Services and Its Implications for Patient Compliance through Patient Satisfaction as an Intervening Variable at the Medical Rehabilitation Polyclinic of Meranti Islands Regency Hospital Ravi Sanjani; Abdul Gani Sidqi; Vip Paramarta; Chevie Wirawan; Ayu Laili Rahmiyati
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 1 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i1.9757

Abstract

Service quality refers to the extent to which healthcare services can improve the desired health outcomes in accordance with the abilities and knowledge of professionals. One of the services in hospitals is Medical Rehabilitation. Based on the visit data to RSUD Kabupaten Kepulauan Meranti in 2024 at the Medical Rehabilitation Polyclinic, the three most common diseases out of the top ten at the Rehabilitation Polyclinic were obtained, namely: Sequela of cerebral infarction, primary gonarthrosis, and Low Back Pain. Currently, RSUD Kab. Kep. Meranti has only one Medical Rehabilitation Specialist Doctor who practices from Monday to Wednesday. This study is a quantitative research with an associative approach aimed at determining the effect of service quality and service accessibility on patient satisfaction and compliance with a total of 90 respondents. Based on the results of data analysis and hypothesis testing conducted simultaneously, Service Quality, Service Accessibility, and Patient Satisfaction have a significant effect on Patient Compliance. Nevertheless, the coefficient of determination (R²) value of 0.257 indicates that the regression model can only explain 25.7% of the Patient Compliance variable, while the remaining 74.3% is influenced by other factors not studied in this research.
Co-Authors Abdul Gani Sidqi Ayu Laili Rahmiyati Kusumastuti, Dyah Ravi Sanjani Setyorini, Budi Vip Paramarta