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All Journal JURNAL SISTEM INFORMASI BISNIS Jurnal Transformatika International Journal Administration, Business & Organization Journal of Emerging Information Systems and Business Intelligence (JEISBI)
Sholeh, Moch. Badrus
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Benefits and Challenges of ERP Implementation in Higher Education Institutions: A Systematic Literature Review Sholeh, Moch. Badrus; Samodra, Renita Fauziah; Widodo, Aris Puji
Jurnal Sistem Informasi Bisnis Vol 15, No 1 (2025): Volume 15 Number 1 Year 2025
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/vol15iss1pp21-33

Abstract

This study aims to identify the benefits and challenges of Enterprise Resource Planning (ERP) implementation in higher education institutions through a Systematic Literature Review (SLR). Based on the analysis of 37 relevant articles, the findings show that ERP implementation provides significant benefits, such as reducing operational costs, increasing efficiency, and enhancing decision-making. However, challenges such as system complexity, resistance to change, and technological infrastructure limitations remain major obstacles. To address these challenges, increased training, coordination, and management support are required, along with adequate budget allocation. The findings of this study are expected to provide higher education management with insights into the importance of thorough planning in ERP implementation to achieve successful outcomes.
Penilaian Kinerja Karyawan Badan Pusat Statistik Menggunakan Metode Simple Additive Weighting (SAW) Sholeh, Moch. Badrus; Prehanto, Dedy R Rahman
Journal of Emerging Information Systems and Business Intelligence Vol. 2 No. 1 (2021)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v2i1.37651

Abstract

Comparative Study of Information System Governance Frameworks: Foundations for IT Risk Management Using COBIT 2019 and ITIL Sholeh, Moch. Badrus; Pramudya, Naufal Daffa
Jurnal Transformatika Vol. 22 No. 2 (2025): January 2025
Publisher : Jurusan Teknologi Informasi Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/fh0vee39

Abstract

In this study, COBIT 2019 and ITIL V4 are compared in the context of managing IT risk. Through systematic literature review (SLR), the theoretical and practical foundations of both frameworks are evaluated. COBIT 2019 offers a structured approach, while ITIL emphasizes adaptive operational practices. Analysis of strengths and weaknesses helps organizations choose an approach that aligns with their strategic objectives. With this understanding, organizations can enhance their ability to manage IT risks and achieve business goals effectively.
User Perceptions of Digital Public Service Quality: Sentiment Analysis of the MyPertamina Application Using Stochastic Gradient Descent Sholeh, Moch. Badrus; Hakim, Faris Abdi El; Zawawi, Ahmad Abdullah; Museyibzada, Rabiyya
International Journal Administration, Business & Organization Vol 7 No 1 (2026): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.729

Abstract

Digital public service applications are increasingly used to support the distribution of subsidized services and improve administrative efficiency. However, user perceptions of system reliability, transaction processes, and data verification procedures remain critical factors influencing service acceptance. This study aims to analyze public sentiment toward the quality of a digital public service application by examining user reviews and identifying dominant service issues affecting user experience. A quantitative approach was applied using user review data collected from the Google Play Store. The textual data were processed through several stages of preprocessing and then classified into positive, neutral, and negative sentiments using the Stochastic Gradient Descent algorithm. In addition, aspect based analysis was conducted to examine issues related to system reliability, transaction processes, and data management and verification. The results show that system reliability and application stability, particularly login processes, verification mechanisms, and system updates, are the most influential factors shaping user sentiment. Transaction related issues such as payment failures and barcode scanning problems also contribute to negative perceptions, although some users acknowledge the convenience and speed of digital transactions. The study concludes that improving system stability and simplifying verification procedures are essential to enhance user satisfaction and strengthen the effectiveness of digital public service implementation.
Co-Authors Aris Puji Widodo Hakim, Faris Abdi El Museyibzada, Rabiyya Pramudya, Naufal Daffa Prehanto, Dedy R Rahman Samodra, Renita Fauziah Zawawi, Ahmad Abdullah