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TQM-Based Curriculum Sanctioning and Transdisciplinary Collaboration as a Strategy for Attaining International Accreditation: A Case Study of the Educational Management Department at UNESA Amalia, Kaniati; Zawawi, Ahmad Abdullah; Museyibzada, Rabiyya
IJORER : International Journal of Recent Educational Research Vol. 6 No. 6 (2025): November
Publisher : Faculty of Teacher Training and Education Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46245/ijorer.v6i6.1175

Abstract

Objective: This study investigates how the integration of Total Quality Management (TQM) and transdisciplinary collaboration supports the curriculum restructuring process at the Department of Educational Management, Universitas Negeri Surabaya (UNESA), in achieving international accreditation standards set by ACQUIN. The abstract clearly and succinctly outlines the process of curriculum reform, emphasizing the systematic stages and quality framework applied. Method: A qualitative descriptive method was applied to explore the institutional strategies and processes involved in curriculum reform. Data were collected through observations, interviews, and documentation involving internal and external stakeholders, including lecturers, students, international academics, and partner institutions. The data were analyzed using Miles and Huberman’s interactive model, focusing on the stages of planning, implementation, and evaluation. Results: The curriculum restructuring process followed three systematic stages: internal review, external review, and sanctioning meetings. Each stage was guided by the PDCA (Plan–Do–Check–Act) cycle, ensuring that quality assurance, reflection, and continuous improvement were embedded throughout the process. Multi-stakeholder participation was central to every stage, promoting alignment with international standards and responsiveness to both institutional and global needs. Transdisciplinary collaboration particularly with academics from Malaysia and Thailand, as well as local NGOs enhanced curriculum content, learning outcomes, and pedagogical design, ensuring both contextual relevance and international compatibility. Novelty: This study proposes a quality-based curriculum management model that integrates TQM principles with transdisciplinary collaboration. Unlike conventional curriculum reforms, this model positions quality assurance mechanisms and global collaboration as the core drivers of sustainable change. The findings provide both practical and theoretical insights for higher education institutions seeking international recognition, demonstrating that structured, quality-driven curriculum restructuring can strengthen institutional competitiveness and educational relevance in the global landscape.
User Perceptions of Digital Public Service Quality: Sentiment Analysis of the MyPertamina Application Using Stochastic Gradient Descent Sholeh, Moch. Badrus; Hakim, Faris Abdi El; Zawawi, Ahmad Abdullah; Museyibzada, Rabiyya
International Journal Administration, Business & Organization Vol 7 No 1 (2026): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.729

Abstract

Digital public service applications are increasingly used to support the distribution of subsidized services and improve administrative efficiency. However, user perceptions of system reliability, transaction processes, and data verification procedures remain critical factors influencing service acceptance. This study aims to analyze public sentiment toward the quality of a digital public service application by examining user reviews and identifying dominant service issues affecting user experience. A quantitative approach was applied using user review data collected from the Google Play Store. The textual data were processed through several stages of preprocessing and then classified into positive, neutral, and negative sentiments using the Stochastic Gradient Descent algorithm. In addition, aspect based analysis was conducted to examine issues related to system reliability, transaction processes, and data management and verification. The results show that system reliability and application stability, particularly login processes, verification mechanisms, and system updates, are the most influential factors shaping user sentiment. Transaction related issues such as payment failures and barcode scanning problems also contribute to negative perceptions, although some users acknowledge the convenience and speed of digital transactions. The study concludes that improving system stability and simplifying verification procedures are essential to enhance user satisfaction and strengthen the effectiveness of digital public service implementation.