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All Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Abdi Insani
Verdiana, Maishifa Avis
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Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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The Influence of Customer Experience and E-Service Quality on LinkAja Syariah Users' E-Loyalty with E-Customer Satisfaction as an Intervening Variable Verdiana, Maishifa Avis; Yunadi, Ahmad; Salam, Abdul; Sujono, Rusny Istiqomah
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 9, No 2 (2025): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v9i2.8512

Abstract

This research aims to analyze the influence of Customer Experience and E-Service Quality on E-Loyalty of LinkAja Syariah users in Indonesia, with E-Customer Satisfaction as an intervening variabel. The sample used consisted of 100 LinkAja Syariah user respondents who had actively used the application in the last six months and were over 17 years old, who were selected using a nonprobability sampling technique, namely purposive sampling. The collected data was then analyzed using the Partial Least Squares method with the SmartPLS 4.1.0.6 Software application. The research results show that Customer Experience does not have a significant effect on E-Loyalty, but has a positive and significant effect on E-Customer Satisfaction. On the other hand, E-Service Quality is proven to have a positive and significant influence on E-Loyalty and E-Customer Satisfaction. Apart from that, E-Customer Satisfaction has also been proven to have a positive and significant effect on E-Loyalty, and acts as an intervening variabel that mediates the influence of Customer Experience and E-Service Quality on E-Loyalty.
OPTIMALISASI PEMERATAAN PENDIDIKAN NON-FORMAL DAN KEWIRAUSAHAAN PADA ANAK PMI DI MALAYSIA MELALUI PENDEKATAN MULTIDISIPLIN Verdiana, Maishifa Avis; Janah, Dyah Laily Miftakul; Veronicha, Silvia; Hositanisita , Hastrin; Wibowo , Febrian Wahyu
Jurnal Abdi Insani Vol 12 No 1 (2025): Jurnal Abdi Insani
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/abdiinsani.v12i1.2156

Abstract

International Thematic Real Work Lecture (KKN-T) activities in Malaysia aim to optimize sharia financial literacy, entrepreneurial skills, character education and healthy lifestyles in Indonesian children. The implementation process involved selecting research subjects from children registered at Sanggar Guidance SIKL (Sekolah Indonesia Kuala Lumpur). Observation and qualitative analysis methods are used to evaluate community involvement and the impact of the programs implemented. The main results show an increase in children's understanding of Islamic finance concepts and entrepreneurial skills, with statistically significant effect sizes in the subject groups involved. These findings underline that a multidisciplinary approach in community activities can have a substantial positive impact on developing children's competencies, as well as building awareness of the importance of sharia financial literacy, entrepreneurial skills, character education and healthy lifestyles. The conclusion of this research emphasizes that active community involvement, supported by the collaboration of various parties, is able to create sustainable results for the development of Indonesian children in Malaysia, as well as instill character values ​​that are essential for their future.
Co-Authors Hastrin Hositanisita Janah, Dyah Laily Miftakul Rusny Istiqomah Sujono Veronicha, Silvia Wibowo , Febrian Wahyu Yunadi, Ahmad