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All Journal Journal of Management - Small and Medium Enterprises (SME's) AbdimasMu UMTAS: Journal of Community Service
Wulandari, Neng
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Humanities Economics, Econometrics & Finance Education Public Health Other

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Electronic Module-Based Learning Media Training for Teachers in Kertamukti Village Sugendi, Agus; Badar, Alfi Munajab; Ramadhan, Alif; Permadi, Aulia; Komala, Driska; Nurhayati, Epi; Trinalia, Fadilla; Fikri, Fauzia Nurul; Namah, Indah Tamimun; Haidar, Mohammad Zidan; Nur Fadillah, Nanda Aulya; Wulandari, Neng; Rinda, Silfia; Agustin, Yunika Dwi; Imaduddin, Aam
AbdimasMu UMTAS Vol. 4 No. 1 (2025): AbdimasMu UMTAS: Journal Of Community Service
Publisher : LPPM Universitas Muhammadiyah Tasikmalaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35568/pfmbmz58

Abstract

The minimal use of instructional media in schools in Kertamukti Village is caused by the low competence of teachers in the use of information technology that supports learning. The purpose of the electronic module participatory training is to increase the competence of teachers in compiling and presenting interactive and innovative electronic learning media, so that it is expected to be able to attract the attention and interest of students to increase learning motivation. This training involved teachers at schools in Kertamukti Village, Cimerak District, Pangandaran Regency. This electronic module-based learning media training was attended by 9 teachers from several schools, namely: SD Negeri 1 Kertamukti 3 people, SD Negeri 3 Kertamukti 2 people, MI Cireuma 2 people, and One Roof Middle School 1 Cimerak 2 people. This training uses a participatory method designed to actively involve all activity participants. The training activities are divided into three stages, namely examining the theoretical concepts of electronic modules, simulations and practice, independent learning to develop electronic modules. The teachers participated in 8 hours of training materials and 24 hours of assignments to make electronic modules at their respective homes, so a total of 32 hours of training with teachers producing products in the form of electronic modules that can be used in their respective schools
IMPACT OF PRODUCT QUALITY ON LEVEL OF CUSTOMER SATISFACTION IN SLEEPOLIC BANDUNG E-COMMERCE Wulandari, Neng; Sudrartono, Tiris
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 1 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i1.20579

Abstract

The objective of this study is to evaluate the effect of product quality on customer satisfaction at Sleepolic e-commerce platform in Bandung and to identify potential strategies for improving customer satisfaction. A descriptive quantitative approach was employed, with data collected through questionnaires distributed to 33 respondents. Data analysis was conducted using simple linear regression with the assistance of SPSS version 30. The analytical procedures included validity testing, t-testing, and coefficient of determination analysis. The findings suggest that higher product quality leads to a positive and significant increase in customer satisfaction. The coefficient of determination indicates that product quality explains 69.9% of the variance in customer satisfaction, while the remaining proportion is attributable to other factors not examined in this study. Based on these findings, it is recommended that Sleepolic enhance its marketing efforts by offering discounts, promotional programs, and customer loyalty initiatives to further improve customer satisfaction and attract a broader customer base. Keywords: Product Quality; Customer Satisfaction; E-commerce
Co-Authors Aam Imaduddin, Aam Agustin, Yunika Dwi Badar, Alfi Munajab Fikri, Fauzia Nurul Haidar, Mohammad Zidan Komala, Driska Namah, Indah Tamimun Nur Fadillah, Nanda Aulya Nurhayati, Epi Permadi, Aulia Ramadhan, Alif Rinda, Silfia Sudrartono, Tiris Sugendi, Agus Trinalia, Fadilla