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All Journal Publiciana Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Anisa, Rizky
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Social Sciences

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Etika Pelayanan Publik dalam Pelayanan Administrasi Kependudukan di Kelurahan Babakan Kota Tangerang Anisa, Rizky
Publiciana Vol. 18 No. 01 (2025): Maret 2025
Publisher : Universitas Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36563/publiciana.v18i01.1200

Abstract

Penelitian ini bertujuan untuk mengetahui etika pelayanan publik dalam pelayanan administrasi kependudukan di Kelurahan Babakan Kota Tangerang. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan pengumpulan data melalui observasi, wawancara dan dokumentasi. Hasil penelitian menunjukkan bahwa etika pelayanan publik dalam pelayanan administrasi kepndudukan di Kelurahan Babakan Kota Tangerang berdasarkan 4 indikator etika pelayanan terutama dari segi keadilan dan kesetiaan masih belum cukup baik dan perlu ditingkatkan. Hal ini didasarkan dari beberapa pernyataan masyarakat yang masih merasakan nepotisme dalam pelayanan serta pegawai yang kurang disiplin ketika jam kerja berlangsung. Namun dari segi persamaan hak dan pertanggungjawaban sudah cukup baik, hal tersebut didasarkan dari puasnya masyarakat dalam menerima pelayanan yang diberikan oleh pegawai.
Analisis Patologi Birokrasi dalam Kualitas Pelayanan Publik di Kantor Kecamatan Pinang Kota Tangerang Pradana, Indah Agustin; Anisa, Rizky; Zahra, Hanifa; Kamila, Diah Fitri; Prasetyo, Eko
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 1 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i1.668

Abstract

Bureaucratic pathology refers to conditions in which the bureaucracy or public administration system, which is supposed to help and serve the community, actually becomes an obstacle and makes it difficult to provide good service. Bureaucratic pathology is usually characterized by ineffective, inefficient and non-transparent bureaucratic behavior. This study used a descriptive qualitative research method, with key informants namely the Head of the Public Services Section of the Pinang District Office and the people receiving services in Pinang District, Tangerang City. Data collection was carried out by interviews, field notes, documentation studies, and other official documents obtained from informants. The purpose of this study is to reveal the facts and situations that occur regarding the existence of bureaucratic pathology in public services in Pinang District, Tangerang City. The results showed that there was no bureaucratic pathology in public services carried out by the Pinang District Office, Tangerang City, but there were several obstacles that occurred, namely the problem of blanks and the network system (internet) which sometimes had problems. The existence of these obstacles if not overcome will reduce the effectiveness and efficiency of services.
Co-Authors Eko Prasetyo Kamila, Diah Fitri Pradana, Indah Agustin Zahra, Hanifa