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Zebua, Roni Dermawan
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Education Languange, Linguistic, Communication & Media Mathematics Physics Social Sciences Other

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Pengaruh Distribusi Logistik Terhadap Kepuasaan Pelayanan Pelanggan Pada PT. Pos Indonesia Persero Kota Gunungsitoli Zebua, Roni Dermawan; Gea, Jeliswan Berkat Iman Jaya; Zebua, Serniati; Mendrofa, Martha Surya Dinata
Jurnal Suluh Pendidikan Vol 13 No 1 (2025): Maret 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36655/jsp.v13i1.1838

Abstract

Abstrak Penelitian ini dilaksanakan di PT. Pos Indonesia Gunungsitoli, memeneliti tentang distribusi logistik dan kepuasan pelanggan di PT. Pos Indonesia Gunungsitoli dimana peneliti menemukan beberapa fenomena- fenomena atau permasalahan yang terjadi yaitu tingkat akurasi dan ketepatan waktu dalam pengiriman paket yang banyak dikeluhkan oleh pelanggan, tingkat layanan dan kinerja pegawai yang tidak maksimal. Tujuan penelitian ini untuk mengetahui Apakah ada Pengaruh Distribusi terhadap Kepuasan Pelanggan pada PT. Pos Indonesia Kota Gunungsitoli dan seberapa besar pengaruh Distribusi terhadap Kepuasan Pelanggan pada PT. Pos Indonesia Kota Gunungsitoli. Responden sebanyak 40 orang. Sedangkan pada pengujian analisis data menggunakan uji validitas, uji reliabilitas, analisis koefisien korelasi, koefisien determinan, dan uji hipotesis. Hasil pengujian tersebut dengan bantuan program SPSS Version 26, Hasil perhitungan Uji Reliabilitas Variabel X adalah 0,847 > 0,60 dan Variabel Y sebesar 0,999 0,60 sehingga dapat dinyatakan reliable dar pada Uji Koefisien Determinan (R Square) menunjukkan nilai sebesa 0,55, yang berarti bahwa nilai determinasi apabila di persenkan berac pada nilai 55% nilai variabel distribusi terhadap variabel kepuas pelanggan. Kata Kunci : Distibusi Logistik Dan Kepuasan Pelanggan
PENGARUH DISTRIBUSI LOGISTIK TERHADAP KEPUASAN PELAYANAN PELANGGAN PADA PT. POS INDONESIA PERSERO KOTA GUNUNGSITOLI Zebua, Roni Dermawan; Gea, Jeliswan Berkat Iman Jaya; Zebua, Serniati; Mendrofa, Martha Surya Dinata
Jurnal Suluh Pendidikan Vol 13 No 1 (2025): Maret 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36655/jsp.v13i1.1821

Abstract

This research was conducted at PT. Pos Indonesia Gunungsitoli, researching the distribution of logistics and customer satisfaction at PT. Pos Indonesia Gunungsitoli where researchers found several phenomena or problems that occurred, namely the level of accuracy and timeliness in package delivery that were widely complained about by customers, the level of service and employee performance that were not optimal. The purpose of this study was to determine whether there was an Influence of Distribution on Customer Satisfaction at PT. Pos Indonesia Gunungsitoli City and how much influence Distribution had on Customer Satisfaction at PT. Pos Indonesia Gunungsitoli City. Respondents were 40 people. While in the data analysis test using validity test, reliability test, correlation coefficient analysis, determinant coefficient, and hypothesis test. The test results with the help of the SPSS Version 26 program, the calculation results of the Reliability Test of Variable X are 0.847 > 0.60 and Variable Y is 0.999 0.60 so that it can be stated as reliable from the Determinant Coefficient Test (R Square) showing a value of 0.55, which means that the determination value when expressed as a percentage is at a value of 55% of the distribution variable value against the customer satisfaction variable.
Co-Authors Gea, Jeliswan Berkat Iman Jaya Mendrofa, Martha Surya Dinata Serniati Zebua