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All Journal Applied Information System and Management Journal of Information Systems and Informatics JiTEKH (Jurnal Ilmiah Teknologi Harapan)
Fitriyani, Baiq Yulia
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Mechanical Engineering

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COBIT 2019 for Enhanced ICT Governance: A Case Study at a Higher Education Institution Fitriyani, Baiq Yulia; Muhammad, Alva Hendi
Journal of Information System and Informatics Vol 7 No 1 (2025): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i1.972

Abstract

Effective ICT governance is essential for aligning technological resources with institutional objectives, especially in higher education institutions with limited resources. This study evaluates the ICT governance framework at PUSTIK STMIK Lombok using COBIT 2019, focusing on six domains: APO04, APO10, BAI02, DSS01, DSS05, and EDM01. A structured survey was conducted with 189 respondents, including faculty, students, and administrative staff, to assess capability maturity levels and identify governance gaps. The results indicate that all domains achieved Level 3 (Established), reflecting standardized processes but highlighting deficiencies in security resilience, vendor management, and operational change management. A SWOT analysis identified weaknesses such as limited proactive security measures, insufficient stakeholder engagement, and inadequate staff training, while opportunities include government funding and emerging technologies. To address these challenges, a tailored governance framework was developed, incorporating policies, standards, and procedures to enhance security, innovation management, and vendor accountability. The findings underscore the applicability of COBIT 2019 in resource-constrained educational settings and provide practical recommendations to bridge governance gaps. Future research should examine the long-term effects of governance improvements and explore the framework’s scalability across similar institutions.
Integrating Technology Acceptance and Government Trust to Explain Public Engagement on Social Media: An IPMA-Based Study in Local E-Government Communication Imtihan, Khairul; Rodi, Muhamad; Bagye, Wire; Fitriyani, Baiq Yulia
Applied Information System and Management (AISM) Vol. 8 No. 2 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i2.46660

Abstract

In the digital transformation era, local governments increasingly use social media to foster transparency, disseminate information, and enhance civic participation. However, challenges remain in ensuring consistent public engagement and user satisfaction, especially in regions with limited digital literacy and uneven access to infrastructure. This study investigates the key determinants of user satisfaction, engagement, and continuance intention in local government social media platforms, with a specific focus on Central Lombok, Indonesia, a rural region facing significant digital inclusion gaps. The research combines the Technology Acceptance Model (TAM), which focuses on how easy and useful a system is, with the e-Government Adoption Model (e-GAM), which looks at factors like trust in the government, transparency, how interactive the platform is, and perceived risks. A survey of 557 users was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) and Importance Performance Map Analysis (IPMA), showing that user satisfaction is greatly affected by how easy the platform is to use and how much users trust it. Digital literacy, interactivity, and institutional trust further shape these perceptions. Interestingly, perceived usefulness and perceived risk did not show strong direct effects, which was surprising and might be due to regular usage habits and dependence on institutional signals in rural areas. IPMA results indicate that interactivity, user trust, and digital literacy are high-impact yet underperforming areas, warranting strategic attention. The study makes progress in theory by merging behavioral and institutional models and provides practical suggestions for improving two-way communication, building public trust, and encouraging digital skill development to boost meaningful participation in local digital governance.
Enhancing Data Governance in Higher Education Using the COBIT 2019 Framework for Strategic IT Alignment Rodi, Muhamad; Imtihan, Khairul; Mardi, Mardi; Bagye, Wire; Amrullah, Amrullah; Fitriyani, Baiq Yulia
JiTEKH Vol. 14 No. 1 (2026): March 2026
Publisher : Universitas Harapan Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35447/jitekh.v14i1.1305

Abstract

The rapid evolution of digital technology has increased the need for structured data governance within higher education institutions (HEIs) to ensure effective strategic IT alignment. This study examines the application of the COBIT 2019 framework as a governance mechanism to assess and enhance data governance maturity in an academic environment. A case study approach was employed at Campus X, an Indonesian higher education institution specializing in informatics and information systems. Data were collected through semi-structured interviews, questionnaires using a five-point Likert scale, and document analysis. The results indicate that the overall IT governance maturity level at Campus X is moderate, with an average score of 3.0 out of 5.0. Specifically, the APO12 (Strategic IT Alignment) domain achieved a maturity score of 2.5, while the MEA03 (Evaluation and Audit) domain recorded the lowest score at 2.0, indicating weaknesses in strategic alignment and governance evaluation processes. In contrast, the DSS03 (Service Delivery) domain demonstrated a relatively high maturity level with a score of 4.0, reflecting well-established operational practices. These findings highlight critical gaps in aligning IT initiatives with institutional objectives and in implementing systematic monitoring and evaluation mechanisms. This study contributes to the literature by demonstrating how the COBIT 2019 framework can be adapted to the context of HEIs to improve data governance maturity. Practical recommendations include increasing senior management involvement, implementing real-time monitoring tools, and strengthening formal IT governance policies. The results provide empirical evidence that structured IT governance frameworks can support more effective data-driven decision-making and strategic IT alignment in higher education.
Co-Authors Alva Hendi Muhammad Amrullah Amrullah Khairul Imtihan Mardi Mardi Wire Bagye