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All Journal Applied Information System and Management Journal of Information Systems and Informatics
Fitriyani, Baiq Yulia
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Computer Science & IT Languange, Linguistic, Communication & Media

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COBIT 2019 for Enhanced ICT Governance: A Case Study at a Higher Education Institution Fitriyani, Baiq Yulia; Muhammad, Alva Hendi
Journal of Information System and Informatics Vol 7 No 1 (2025): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i1.972

Abstract

Effective ICT governance is essential for aligning technological resources with institutional objectives, especially in higher education institutions with limited resources. This study evaluates the ICT governance framework at PUSTIK STMIK Lombok using COBIT 2019, focusing on six domains: APO04, APO10, BAI02, DSS01, DSS05, and EDM01. A structured survey was conducted with 189 respondents, including faculty, students, and administrative staff, to assess capability maturity levels and identify governance gaps. The results indicate that all domains achieved Level 3 (Established), reflecting standardized processes but highlighting deficiencies in security resilience, vendor management, and operational change management. A SWOT analysis identified weaknesses such as limited proactive security measures, insufficient stakeholder engagement, and inadequate staff training, while opportunities include government funding and emerging technologies. To address these challenges, a tailored governance framework was developed, incorporating policies, standards, and procedures to enhance security, innovation management, and vendor accountability. The findings underscore the applicability of COBIT 2019 in resource-constrained educational settings and provide practical recommendations to bridge governance gaps. Future research should examine the long-term effects of governance improvements and explore the framework’s scalability across similar institutions.
Integrating Technology Acceptance and Government Trust to Explain Public Engagement on Social Media: An IPMA-Based Study in Local E-Government Communication Imtihan, Khairul; Rodi, Muhamad; Bagye, Wire; Fitriyani, Baiq Yulia
Applied Information System and Management (AISM) Vol. 8 No. 2 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i2.46660

Abstract

In the digital transformation era, local governments increasingly use social media to foster transparency, disseminate information, and enhance civic participation. However, challenges remain in ensuring consistent public engagement and user satisfaction, especially in regions with limited digital literacy and uneven access to infrastructure. This study investigates the key determinants of user satisfaction, engagement, and continuance intention in local government social media platforms, with a specific focus on Central Lombok, Indonesia, a rural region facing significant digital inclusion gaps. The research combines the Technology Acceptance Model (TAM), which focuses on how easy and useful a system is, with the e-Government Adoption Model (e-GAM), which looks at factors like trust in the government, transparency, how interactive the platform is, and perceived risks. A survey of 557 users was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) and Importance Performance Map Analysis (IPMA), showing that user satisfaction is greatly affected by how easy the platform is to use and how much users trust it. Digital literacy, interactivity, and institutional trust further shape these perceptions. Interestingly, perceived usefulness and perceived risk did not show strong direct effects, which was surprising and might be due to regular usage habits and dependence on institutional signals in rural areas. IPMA results indicate that interactivity, user trust, and digital literacy are high-impact yet underperforming areas, warranting strategic attention. The study makes progress in theory by merging behavioral and institutional models and provides practical suggestions for improving two-way communication, building public trust, and encouraging digital skill development to boost meaningful participation in local digital governance.
Co-Authors Alva Hendi Muhammad Khairul Imtihan Rodi, Muhamad Wire Bagye