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All Journal Jurnal Ilmu Kefarmasian Indonesia Jurnal Abdimas Ilmiah Citra Bakti
Nurmawati, Dian
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Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Education Environmental Science Health Professions Medicine & Pharmacology Public Health

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Analysis of pharmaceutical service improvement based IPA (Importance Performance Analysis) at pharmacy Kimia Farma Ijen, Malang Nurmawati, Dian; Priyono, Tridoso Sapto Agus; Siswidiasari, Arifani
JURNAL ILMU KEFARMASIAN INDONESIA Vol 23 No 1 (2025): JIFI
Publisher : Faculty of Pharmacy, Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jifi.v23i1.1646

Abstract

Pharmaceutical services are direct and responsible services to patients related to pharmacy to achieve real results and improve patients' quality of life. This study aims to analyze the improvement of pharmaceutical services at the Kimia Farma 36 Ijen Pharmacy using the IPA (Importance Performance Analysis) method. The method used is descriptive research with a quantitative approach through questionnaire instruments. The SERVQUAL (Service Quality) model was used to measure the pharmaceutical service questionnaire. Sampling by the Accidental sampling technique. Questionnaires were distributed to patients or families of patients who redeem prescriptions at the Pharmacy in February 2023. The questionnaire refers to the research of Parasuraman, A., Zeithaml, V. A., & Berry adapted to the research context in the pharmacy. The dimensions are empathy, reliability, responsiveness, assurance, and tangibility, which are divided into importance and performance. The IPA method will analyze performance as the X axis and Importance as the Y. The results show that the service aspects require urgent improvement to improve service quality and patient satisfaction. Aspects that need to be improved include product completeness, the physical appearance of the pharmacy building, cleanliness, comfort, and neatness of the pharmacy, as well as the appearance and service of pharmacy officers. Overall, the results of this analysis provide clear guidance on the priorities for improvements that need to be made at Pharmacy Kimia Farma 36 Ijen.
SOSIALISASI PENCEGAHAN DAN PENGENDALIAN PENYAKIT DIABETES MELITUS PADA MASYARAKAT DI KELURAHAN MOJOROTO KOTA KEDIRI Siswidiasari, Arifani; Nurmawati, Dian; Wati, Henni; Priyono, Tri Doso Sapto Agus
Jurnal Abdimas Ilmiah Citra Bakti Vol. 6 No. 4 (2025)
Publisher : STKIP Citra Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38048/jailcb.v6i4.5962

Abstract

Diabetes melitus merupakan salah satu kelompok penyakit metabolik dengan ditandai hiperglikemia yang terjadi dikarenakan terdapat kelainan sekresi insulin, kerja insulin, ataupun keduanya. Tujuan kegiatan pengabdian ini adalah untuk meningkatkan pengetahuan masyarakat dalam pencegahan dan pengendalian penyakit diabetes melitus. Sasaran kegiatan pengabdian ini yaitu ibi-ibu di Kelurahan Mojoroto RT. 23, RW 4, Kota Kediri. Kegiatan dilaksanakan pada hari Sabtu, 22 Februari 2025 yang diikuti oleh 30 peserta. Metode yang digunakan pada pengabdian ini yaitu dengan ceramah yang disertakan dengan media power point yang ditampilkan. Materi yang diberikan tentang definisi penyakit diabetes melitus, bagaimana cara pencegahan serta pengendalian penyakit diabetes melitus. Evaluasi tingkat pengetahuan dilihat dari hasil kuesioner pretest dan postest. Analisis data dengan menggunakan uji wilcoxon. Hasil yang diperoleh pada kuesioner sebelum (pretest), dengan kategori baik sebanyak 8 orang (26,67%), cukup 13 orang (43,33%), kurang 9 orang (30%) sedangkan hasil kuesioner sesudah (posttest) dengan kategori baik 15 orang (46,6%), cukup 12 orang (40%) dan kurang 3 orang (13,33%). Analisis statistik menunjukkan perbedaan yang signifikan dengan nilai p value 0,000 Kesimpulan, terdapat peningkatan pengetahuan sebelum (pretest) dan sesudah (posttest) diberikan sosialisasi tentang pencegahan dan pengendalian penyakit diabetes melitus di Kelurahan Mojoroto.
Analysis of pharmaceutical service improvement based IPA (Importance Performance Analysis) at pharmacy Kimia Farma Ijen, Malang Nurmawati, Dian; Priyono, Tridoso Sapto Agus; Siswidiasari, Arifani
JURNAL ILMU KEFARMASIAN INDONESIA Vol. 23 No. 1 (2025): JIFI
Publisher : Faculty of Pharmacy, Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jifi.v23i1.1646

Abstract

Pharmaceutical services are direct and responsible services to patients related to pharmacy to achieve real results and improve patients' quality of life. This study aims to analyze the improvement of pharmaceutical services at the Kimia Farma 36 Ijen Pharmacy using the IPA (Importance Performance Analysis) method. The method used is descriptive research with a quantitative approach through questionnaire instruments. The SERVQUAL (Service Quality) model was used to measure the pharmaceutical service questionnaire. Sampling by the Accidental sampling technique. Questionnaires were distributed to patients or families of patients who redeem prescriptions at the Pharmacy in February 2023. The questionnaire refers to the research of Parasuraman, A., Zeithaml, V. A., & Berry adapted to the research context in the pharmacy. The dimensions are empathy, reliability, responsiveness, assurance, and tangibility, which are divided into importance and performance. The IPA method will analyze performance as the X axis and Importance as the Y. The results show that the service aspects require urgent improvement to improve service quality and patient satisfaction. Aspects that need to be improved include product completeness, the physical appearance of the pharmacy building, cleanliness, comfort, and neatness of the pharmacy, as well as the appearance and service of pharmacy officers. Overall, the results of this analysis provide clear guidance on the priorities for improvements that need to be made at Pharmacy Kimia Farma 36 Ijen.
Co-Authors Arifani Siswidiasari Priyono, Tri Doso Sapto Agus Priyono, Tridoso Sapto Agus Wati, Henni