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All Journal Jurnal Ilmu Kefarmasian Indonesia Jurnal Ilmiah Ibnu Sina (JIIS): Ilmu Farmasi dan Kesehatan
Priyono, Tridoso Sapto Agus
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Biochemistry, Genetics & Molecular Biology Health Professions Medicine & Pharmacology Public Health

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Analysis of pharmaceutical service improvement based IPA (Importance Performance Analysis) at pharmacy Kimia Farma Ijen, Malang Nurmawati, Dian; Priyono, Tridoso Sapto Agus; Siswidiasari, Arifani
JURNAL ILMU KEFARMASIAN INDONESIA Vol 23 No 1 (2025): JIFI
Publisher : Faculty of Pharmacy, Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jifi.v23i1.1646

Abstract

Pharmaceutical services are direct and responsible services to patients related to pharmacy to achieve real results and improve patients' quality of life. This study aims to analyze the improvement of pharmaceutical services at the Kimia Farma 36 Ijen Pharmacy using the IPA (Importance Performance Analysis) method. The method used is descriptive research with a quantitative approach through questionnaire instruments. The SERVQUAL (Service Quality) model was used to measure the pharmaceutical service questionnaire. Sampling by the Accidental sampling technique. Questionnaires were distributed to patients or families of patients who redeem prescriptions at the Pharmacy in February 2023. The questionnaire refers to the research of Parasuraman, A., Zeithaml, V. A., & Berry adapted to the research context in the pharmacy. The dimensions are empathy, reliability, responsiveness, assurance, and tangibility, which are divided into importance and performance. The IPA method will analyze performance as the X axis and Importance as the Y. The results show that the service aspects require urgent improvement to improve service quality and patient satisfaction. Aspects that need to be improved include product completeness, the physical appearance of the pharmacy building, cleanliness, comfort, and neatness of the pharmacy, as well as the appearance and service of pharmacy officers. Overall, the results of this analysis provide clear guidance on the priorities for improvements that need to be made at Pharmacy Kimia Farma 36 Ijen.
PENGARUH KONSELING ASUHAN KEFARMASIAN PADA RESPONDEN DIABETES MELLITUS II UNTUK PENINGKATAN KEPATUHAN MINUM OBAT DALAM PENGENDALIAN GLUKOSA DARAH DI RUMAH SAKIT SIDOARJO Priyono, Tridoso Sapto Agus; Siswidiasari, Arifani; Wati, Henni
Jurnal Ilmiah Ibnu Sina (JIIS): Ilmu Farmasi dan Kesehatan Vol 10 No 2 (2025): Jurnal Ilmiah Ibnu Sina
Publisher : Sekolah Tinggi Ilmu Kesehatan ISFI Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36387/jiis.v10i2.2510

Abstract

The purpose of the study was to determine the compliance and glucose levels of patients DM II and the effect of counseling pharmaceutical care on compliance and glucose levels of patients DM II Outpatient at Sidoarjo hospital with a sample of 47 patients. The research method is quantitative with descriptive analysis techniques, related of counseling pharmaceutical care on adherence and glucose levels of patients DM II and the relationship between adherence and glucose levels of patients DM II. The compliance is obtained from the results of the questionnaire, while glucose levels are obtained from measurements before and after counseling using univariate tests with descriptive techniques to see a description of the characteristics of patients DM II and bivariate tests are carried out with normality tests and correlation tests. The results was a significant effect of providing counseling pharmaceutical care on compliance and glucose levels of patients DM II. The provision of counseling pharmaceutical care can significantly reduce the glucose levels of patients DM II, and obtained a value of p = 0.000. The average fasting glucose level of patients was 190.98 ± 74.85, while after counseling, it dropped to 73.79 ± 97.48, and the patient's glucose level 2 hours after eating was 250.70 ± 92.36 while after counseling, the average patient's glucose level 2 hours after eating decreased to 218.47 ± 113.21. The conclusion of the study is that counseling pharmaceutical care can improve compliance and reduce the glucose levels of outpatients DM II at the Sidoarjo hospital.
Co-Authors Arifani Siswidiasari Nurmawati, Dian Wati, Henni