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All Journal Jurnal Informatika Ekonomi Bisnis Jurnal Manajemen Informatika Jayakarta Yudishtira Journal : Indonesian Journal of Finance and Strategy Inside Jurnal Informatika Ekonomi Bisnis
Lubis, Donly Wance
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Materials Science & Nanotechnology

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Journal : Jurnal Informatika Ekonomi Bisnis

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Manajemen Operasional: Perencanaan Rekrutmen Sumber Daya Manusia untuk Meningkatkan Mutu Pelayanan PT. Bank Rakyat Indonesia, Tbk Herlina; Lubis, Donly Wance; Afrizal, Fajri; Winanda, Vanny Nuari; Lusiana
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 2 (June 2025)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i2.1137

Abstract

This study aims to analyze human resource recruitment planning to improve the quality of banking services at PT. Bank Rakyat Indonesia, Tbk. This research uses interviews with employees at PT. Bank Rakyat Indonesia, Tbk to gather information regarding human resource planning, recruitment processes, and the factors affecting the quality of human resources within the company. The results of the study indicate that a well-structured human resource planning process is crucial for the company to meet the staffing needs of vacant positions. The recruitment process at Bank BRI involves several stages, including job analysis, selection, interviews, psychological tests, and medical exams. Additionally, the company utilizes both internal and external recruitment sources to obtain qualified labor. The main challenge in human resource management is the varying educational backgrounds of employees, which are not always focused on economics or banking, posing a challenge to increasing productivity and banking-related knowledge. As a solution, Bank BRI provides training and development programs to enhance employee competencies in banking. With a structured and effective recruitment plan, PT. Bank Rakyat Indonesia, Tbk can build a competent workforce, ultimately leading to improved service quality and customer satisfaction.
Co-Authors Afrizal, Fajri Havidz Aima, Havidz Herlina Lusiana Ridwan, Ridwan Veri, Jhon Winanda, Vanny Nuari