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All Journal Majalah Ilmiah Warta Dharmawangsa Jurnal Informatika Ekonomi Bisnis Jurnal Informatika Ekonomi Bisnis Complex : Jurnal Multidisiplin Ilmu Nasional
Afrizal, Fajri
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Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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Manajemen Operasional: Perencanaan Rekrutmen Sumber Daya Manusia untuk Meningkatkan Mutu Pelayanan PT. Bank Rakyat Indonesia, Tbk Herlina; Lubis, Donly Wance; Afrizal, Fajri; Winanda, Vanny Nuari; Lusiana
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 2 (June 2025)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i2.1137

Abstract

This study aims to analyze human resource recruitment planning to improve the quality of banking services at PT. Bank Rakyat Indonesia, Tbk. This research uses interviews with employees at PT. Bank Rakyat Indonesia, Tbk to gather information regarding human resource planning, recruitment processes, and the factors affecting the quality of human resources within the company. The results of the study indicate that a well-structured human resource planning process is crucial for the company to meet the staffing needs of vacant positions. The recruitment process at Bank BRI involves several stages, including job analysis, selection, interviews, psychological tests, and medical exams. Additionally, the company utilizes both internal and external recruitment sources to obtain qualified labor. The main challenge in human resource management is the varying educational backgrounds of employees, which are not always focused on economics or banking, posing a challenge to increasing productivity and banking-related knowledge. As a solution, Bank BRI provides training and development programs to enhance employee competencies in banking. With a structured and effective recruitment plan, PT. Bank Rakyat Indonesia, Tbk can build a competent workforce, ultimately leading to improved service quality and customer satisfaction.
Manajemen Operasional: Perencanaan Rekrutmen Sumber Daya Manusia untuk Meningkatkan Mutu Pelayanan PT. Bank Rakyat Indonesia, Tbk Herlina; Lubis, Donly Wance; Afrizal, Fajri; Winanda, Vanny Nuari; Lusiana
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 2 (June 2025)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i2.1137

Abstract

This study aims to analyze human resource recruitment planning to improve the quality of banking services at PT. Bank Rakyat Indonesia, Tbk. This research uses interviews with employees at PT. Bank Rakyat Indonesia, Tbk to gather information regarding human resource planning, recruitment processes, and the factors affecting the quality of human resources within the company. The results of the study indicate that a well-structured human resource planning process is crucial for the company to meet the staffing needs of vacant positions. The recruitment process at Bank BRI involves several stages, including job analysis, selection, interviews, psychological tests, and medical exams. Additionally, the company utilizes both internal and external recruitment sources to obtain qualified labor. The main challenge in human resource management is the varying educational backgrounds of employees, which are not always focused on economics or banking, posing a challenge to increasing productivity and banking-related knowledge. As a solution, Bank BRI provides training and development programs to enhance employee competencies in banking. With a structured and effective recruitment plan, PT. Bank Rakyat Indonesia, Tbk can build a competent workforce, ultimately leading to improved service quality and customer satisfaction.
Pengaruh Pengembangan Kompetensi terhadap Kepuasan Kerja dan Kinerja Karyawan di Organisasi Jasa Fernando, Novriadi; Afrizal, Fajri; Pawirosumarto, Suharno
Complex : Jurnal Multidisiplin Ilmu Nasional Vol. 2 No. 2 (2025): COMPLEX - Agustus
Publisher : PT. Faaslib Serambi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pengembangan kompetensi terhadap kepuasan kerja dan kinerja karyawan di organisasi jasa. Pengembangan kompetensi dianggap sebagai salah satu strategi penting dalam meningkatkan kualitas sumber daya manusia sehingga dapat memberikan kontribusi optimal terhadap pencapaian tujuan organisasi. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan survei, melibatkan 120 responden karyawan dari berbagai departemen dalam sebuah perusahaan jasa di sektor perhotelan. Data dikumpulkan melalui kuesioner yang mengukur tingkat pengembangan kompetensi, kepuasan kerja, dan kinerja karyawan. Analisis data dilakukan menggunakan regresi linier berganda untuk menguji pengaruh pengembangan kompetensi terhadap kepuasan kerja dan kinerja. Hasil penelitian menunjukkan bahwa pengembangan kompetensi memiliki pengaruh positif dan signifikan terhadap kepuasan kerja dan kinerja karyawan. Temuan ini menegaskan pentingnya investasi dalam pengembangan kompetensi sebagai upaya strategis untuk meningkatkan kesejahteraan dan produktivitas karyawan di organisasi jasa. Penelitian ini memberikan implikasi praktis bagi manajemen SDM dalam merancang program pengembangan kompetensi yang efektif serta memberikan rekomendasi untuk penelitian selanjutnya.
PERAN TUNGKU TIGO SAJARANGAN DALAM PROSES DEMOKRATISASI DAN MANAJEMEN PEMERINTAHAN NAGARI Fernando, Novriadi; Afrizal, Fajri; Syafwandi, Syafwandi
Jurnal Warta Dharmawangsa Vol 19, No 4 (2025)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/wdw.v19i4.7384

Abstract

Tungku Tigo Sajarangan merupakan sistem kepemimpinan tradisional khas masyarakat Minangkabau yang dibangun atas sinergi tiga pilar utama, yaitu Niniak Mamak (pemuka adat), Alim Ulama (pemuka agama), dan Cadiak Pandai (kaum intelektual). Penelitian ini bertujuan untuk mengkaji secara mendalam bagaimana ketiga unsur tersebut berperan dalam mendukung tata kelola pemerintahan nagari, khususnya melalui kontribusi mereka dalam proses musyawarah, pengambilan keputusan strategis, pengawasan pembangunan, serta penyerapan aspirasi masyarakat. Hasil kajian menunjukkan bahwa walaupun eksistensi Tungku Tigo Sajarangan dalam tatanan formal pemerintahan nagari masih menghadapi berbagai tantangan, namun peran mereka sangatlah fundamental dalam menjaga harmoni sosial, menjembatani kepentingan masyarakat dengan pemerintah nagari, dan mengawal kelestarian nilai-nilai adat serta norma sosial. Fungsi kolektif Tungku Tigo Sajarangan menjadi landasan utama dalam memperkuat demokratisasi dan partisipasi masyarakat pada pemerintahan nagari berbasis kearifan lokal Minangkabau.
Co-Authors Fernando, Novriadi Herlina Lubis, Donly Wance Lusiana Suharno Pawirosumarto Syafwandi, Syafwandi Winanda, Vanny Nuari