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M. Syam’un Rosyadi
Universitas Hasyim Asy’ari Tebuireng Jombang
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Upaya Meningkatkan Kualitas Pelayanan Publik PT. Pos Indonesia Kantor Cabang Utama Surabaya Untuk Pensiunan Asabri: Kualitas Pelayanan Publik PT. Pos Indonesia M. Adi Trisna Wahyudi; Masyhudan Dardiri; M. Syam’un Rosyadi; Herman Rozaly; Zulham Imam Fauzi
Jurnal Pengabdian Masyarakat Manage Vol. 4 No. 01 (2023): Februari
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/manage.v4i01.300

Abstract

Upaya dalam meningkatkan kualitas pelayanan pada PT Pos Indonesia bagian ASABRI dengan cara mengidentifikasi terlebih dahulu kemudian memberikan masukan dan saran perbaikan yang ditemukan hal-hal meliputi ; a) Bukti fisik (Tangible) belum sepenuhnya memberikan kesan yang positif bagi Tim. Hal ini disebabkan oleh beberapa alasan diantaranya kondisi ruangan yang luas namun hanya menyediakan kipas angin yang menyebabkan para penerima pensiunan dan karyawan lainnya merasa mudah lelah, dan juga berdasarkan yang telah Tim amati, masih terdapat beberapa karyawan yang melayani masyarakat dengan sedikit emosi dan kurang kesabaran atas keluhan dari para purnawirawan. ; b) Kehandalan (Reability) adanya perbedaan persepsi antara pemberi layanan dan pengguna layanan ketidakpuasan diungkapkan dengan alasan seperti keterlambatan dalam menyelesaikan jasa yang dibutuhkan, pegawai yang terkadang tidak berada dalam ruangan pada saat ditemui, tidak adanya informasi tepat dalam menyelesaikan pekerjaan yang mengakibatkan para purnawirawan harus menunggu tanpa pemberitahuan terlebih dahulu. Hal ini dapat kami simpulkan bahwa dalam kehandalan (Reability) masih belum baik dan perlu diperbaiki. ; c) Daya tanggap (Responsiven) berdasarkan data temuan secara umum dapat disimpulkan bahwa kualitas pelayanan yang diberikan oleh petugas PT. Pos Indonesia kepada para purnawirawan sudah baik. Kondisi tersebut sesuai dengan keinginan dan harapan mereka terlihat dari sikap pegawai dalam membantu purnawirawan yang mengalami kesulitan pada saat melakukan proses pengambilan pensiunan, dan kemauan dalam membantu memberikan informasi pengambilan pensiunan ASABRI kedepannya sehingga mereka tetap melakukan pengambilan pensiunan dengan mudah. ; d) Jaminan (Assurance) kualitas pelayanan yang ditunjukkan dari aspek jaminan yang diberikan pegawai kepada para ASABRI sudah baik. Hal ini terlihat dari sikap petugas yang sopan dan ramah saat melayani ASABRI dan ketepatan waktu dalam menyelesaikan jasa yang dibutuhkan penerima pensiun. ; e) Perhatian (Empaty) kualitas pelayanan dari aspek empati berjalan dengan baik. Hal ini terlihat dari hasil temuan dilapangan menunjukkan bahwa petugas berkomunikasi dengan para purnawirawan ASABRI dengan baik, perhatian dilakukan pada saat para purnawirawan mengambil pensiunannya dengan cara mewakilkan penerima pensiunan yang sudah tua dan sakit-sakitan. Kata Kunci : Kualitas Pelayanan, Pelayanan Publik
TRADISI PELEPASAN AYAM PADA PROSESI PERKAWINAN MASYARAKAT JAWA: ANALISIS MASLAHAH MURSALAH: (Studi Kasus di Desa Bulurejo Kecamatan Diwek Kabupaten Jombang) Sabilla Intan Kusuma; M. Syam’un Rosyadi
JOURNAL SAINS STUDENT RESEARCH Vol. 4 No. 3 (2026): Juni: Jurnal Sains Student Research
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jssr.v4i3.10747

Abstract

Javanese society preserves numerous cultural traditions within marriage ceremonies, one of which is the chicken-releasing tradition at village boundaries, as practiced by the community of Bulurejo Village, Diwek District, Jombang Regency. This tradition is carried out when the bridal procession crosses a village boundary demarcated by a large river. This study aims to examine the practice of this tradition and analyze it through the framework of maslahah mursalah. This research employs a field study design with a sociological approach to Islamic law. Data were collected through observation, in-depth interviews, and documentation, subsequently analyzed using descriptive qualitative methods. The findings indicate that the chicken-releasing tradition constitutes a hereditary cultural practice encompassing symbolic meanings and prayers for the safety and well-being of the newlyweds. The community interprets this tradition as a manifestation of prayer, an expression of reverence toward ancestral cultural heritage, and a medium for strengthening social cohesion through charitable sharing with surrounding residents. From the perspective of maslahah mursalah, this tradition is acceptable given that it generates tangible public benefits, does not contradict Islamic legal texts (nash) or scholarly consensus (ijma'), and remains relevant to the social needs of the community. Nevertheless, this tradition must be understood exclusively as a symbolic act and a form of charity (sadaqah), rather than as a belief system that may potentially lead to elements of shirk.
PENERAPAN HUKUM KELUARGA ISLAM DALAM MENJAGA KEHARMONISAN RUMAH TANGGA HASIL PROSES TA’ARUF (Studi Kasus di Desa Kalikejambon Kecamatan Tembelang Kabupaten Jombang) Iklima Amanatuz Zakiyyah; M. Syam’un Rosyadi
JOURNAL SAINS STUDENT RESEARCH Vol. 4 No. 3 (2026): Juni: Jurnal Sains Student Research
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jssr.v4i3.10780

Abstract

The phenomenon of ta'aruf as a premarital introduction method aligned with Islamic law principles has emerged as a contemporary discourse and an ideal paradigm among the millennial generation to foster harmonious domestic structures. Within the community of Kalikejambon Village, this instrument is perceived as highly effective in supporting the establishment of a resilient family institution. This study is oriented to thoroughly investigate the procedural execution of ta'aruf and analyze the application of Islamic family law in sustaining marital resilience after the solemnization of marriage. The scholarly novelty of this research lies in its comprehensive integrative analysis, which linearly correlates the premarital acquaintance phase with the success of constructing domestic harmony. Methodologically, this inquiry is designed as an empirical field study adopting a qualitative approach, subsequently elaborated through a descriptive-analytical framework. The selection of Kalikejambon Village in Jombang Regency as the research site is predicated on the significant presence of couples who underwent this process prior to solemnizing their official marriage. Primary data structures were gathered through in-depth interview techniques with practicing couples and local community leaders. Concurrently, secondary data were compiled by exploring a rich body of literature, including religious texts, marriage legislation, academic theses, copies of judicial decisions, and relevant contemporary scholarly journals. The socio-legal findings of this research indicate several primary determinants driving the community to opt for this path, including sociological environmental influences, a profound commitment to consistently practice Islamic law, and the explicit rejection of conventional dating culture. Furthermore, the continuity of marital stability is nurtured through the internalisation of mutualistic values, such as mutual respect, the cultivation of trust, the reinforcement of interpersonal communication patterns, and the fulfillment of primary and secondary material necessities. Additionally, active collective engagement in various community activities at the local village level significantly reinforces their marital endurance.
PENERAPAN HUKUM KELUARGA ISLAM DALAM MENJAGA KEHARMONISAN RUMAH TANGGA HASIL PROSES TA’ARUF (Studi Kasus di Desa Kalikejambon Kecamatan Tembelang Kabupaten Jombang) Iklima Amanatuz zakiyyah; M. Syam’un Rosyadi
JOURNAL SAINS STUDENT RESEARCH Vol. 4 No. 3 (2026): Juni: Jurnal Sains Student Research
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jssr.v4i3.10895

Abstract

The phenomenon of ta'aruf as a premarital introduction method aligned with Islamic law principles has emerged as a contemporary discourse and an ideal paradigm among the millennial generation to foster harmonious domestic structures. Within the community of Kalikejambon Village, this instrument is perceived as highly effective in supporting the establishment of a resilient family institution. This study is oriented to thoroughly investigate the procedural execution of ta'aruf and analyze the application of Islamic family law in sustaining marital resilience after the solemnization of marriage. The scholarly novelty of this research lies in its comprehensive integrative analysis, which linearly correlates the premarital acquaintance phase with the success of constructing domestic harmony. Methodologically, this inquiry is designed as an empirical field study adopting a qualitative approach, subsequently elaborated through a descriptive-analytical framework. The selection of Kalikejambon Village in Jombang Regency as the research site is predicated on the significant presence of couples who underwent this process prior to solemnizing their official marriage. Primary data structures were gathered through in-depth interview techniques with practicing couples and local community leaders. Concurrently, secondary data were compiled by exploring a rich body of literature, including religious texts, marriage legislation, academic theses, copies of judicial decisions, and relevant contemporary scholarly journals. The socio-legal findings of this research indicate several primary determinants driving the community to opt for this path, including sociological environmental influences, a profound commitment to consistently practice Islamic law, and the explicit rejection of conventional dating culture. Furthermore, the continuity of marital stability is nurtured through the internalisation of mutualistic values, such as mutual respect, the cultivation of trust, the reinforcement of interpersonal communication patterns, and the fulfillment of primary and secondary material necessities. Additionally, active collective engagement in various community activities at the local village level significantly reinforces their marital endurance.
Redesain Dan Restrukturisasi Organisasi ; Upaya Perbaikan Kinerja Organisasi M. Adi Trisna Wahyudi; M. Syam’un Rosyadi; Kusnul Ciptanila Yuni K; Nizar Zakaria; M. Zulfa ‘Ulumuddin Alwy; Anita Musfiroh
Jurnal Pengabdian Masyarakat Manage Vol. 5 No. 2 (2024): Agustus
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/manage.v5i2.1944

Abstract

This community service program aims to improve the performance of village youth organizations through organizational redesign and restructuring. This activity was motivated by various problems faced by village youth organizations, such as ineffective organizational structures, lack of clear division of tasks, and minimal member participation. Through a participatory and collaborative approach, this program involves all members of the organization in the process of assessing needs, planning and implementing change. The first step is to conduct an in-depth analysis of the existing organizational structure and identify weaknesses and potential improvements. Based on the results of this analysis, a redesign of the organizational structure was carried out with the aim of creating a more efficient and effective work flow. Apart from that, various restructuring strategies were also implemented, such as a more specific division of tasks, increasing leadership capacity, and developing better communication mechanisms. The results of this activity show a significant increase in the performance of village youth organizations, which is reflected in increased member participation, effectiveness of program implementation, and achievement of overall organizational goals. It is hoped that this program can become a model for other youth organizations in efforts to improve performance through organizational redesign and restructuring.
Co-Authors Herman Rozaly Iklima Amanatuz zakiyyah Iklima Amanatuz Zakiyyah Kusnul Ciptanila Yuni K M. Adi Trisna Wahyudi M. Adi Trisna Wahyudi M. Zulfa ‘Ulumuddin Alwy Masyhudan Dardiri Musfiroh, Anita Nizar Zakaria Sabilla Intan Kusuma Zulham Imam Fauzi