Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal AT-TAKLIM: Jurnal Pendidikan Multidisiplin Jurnal Kognisia
utamie, Anggriyani
Unknown Affiliation
Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
GAMBARAN PENERIMAAN DIRI PADA PASIEN PENDERITA SPINAL CORD INJURY DITINJAU DARI DUKUNGAN SOSIAL utamie, Anggriyani; Safitri, Jehan; Fauzia, Rahmi
Jurnal Kognisia Vol 2, No 1 (2019): April
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jk.v2i1.1603

Abstract

Penelitian ini bertujuan untuk mengetahui gambaran penerimaan diri pada pasien penderita SCI ditinjau dari dukungan sosial. Penelitian ini menggunakan pendekatan studi kasus. Teknik pengambilan sampel dilakukan dengan menggunakan teknik purposive sampling  dengan jumlah tiga  orang  subjek (Subjek dalam penelitian  ini sebanyak 3  orang pasien penderita SCI yang ditentukan dengan menggunakan teknik purposive sampling). Teknik penggalian data menggunakan wawancara dan observasi non partisipan. Hasil dalam penelitian ini menunjukkan bahwa gambaran penerimaan diri dan dukungan sosial dari ketiga subjek adalah berbeda. Penerimaan diri ketiga subjek SCI digambarkan dari kepercayaan akan kemampuan diri, menganggap dirinya berharga dan sederajat dengan orang lain, tidak merasa aneh atau abnormal dan tidak mengharapkan akan dikucilkan orang lain, tidak merasa malu, berani memikul tanggung jawab atas perilaku sendiri, mererima pujian atau celaan secara objektif, dan menyatakan peraaan dengan wajar. Selain itu, dukungan emosional, dukungan penghargaan, dukungan instrumental,  serta  dukungan  informatif  juga  berperan yang berkaitan pada penerimaan diri pasien SCI.
ANALISIS KUALITAS LAYANAN DAN KEPUASAN ORANG TUA TERHADAP PROGRAM TERAPI WICARA DI KLINIK TUMBUH KEMBANG ANAK Utamie, Anggriyani; Zakky Zamrudi; Syahrial Shaddiq
AT-TAKLIM: Jurnal Pendidikan Multidisiplin Vol. 2 No. 12 (2025): At-Taklim: Jurnal Pendidikan Multidisiplin (Edisi Desember)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/at-taklim.v2i12.1198

Abstract

Speech impairments in Children with Special Needs (CSN) necessitate professional, high-quality intervention. This study aims to analyze the service quality gap (SERVQUAL), identify the dominant factors determining parental satisfaction, and measure the overall satisfaction level with the speech therapy program.Method: This research employed a quantitative descriptive approach using a cross-sectional survey design. The population consisted of parents with children actively undergoing speech therapy at Clinic X, selected through purposive sampling. Data were collected using structured questionnaires measuring five service quality dimensions. Data analysis included gap analysis, descriptive statistics, and multiple regression analysis.Results: Gap analysis revealed that perceived service quality did not fully meet parental expectations, evidenced by a negative gap in almost all dimensions. The most severe gaps were found in the Empathy and Reliability dimensions. Multiple regression analysis confirmed that Reliability (administrative consistency) and Empathy (emotional support) were the two most dominant and significant factors influencing overall parental satisfaction ($\text{p} < 0.05$). However, the overall parental satisfaction level (aggregate) was categorized as High (90% Satisfied/Very Satisfied).Conclusion: The high overall satisfaction, despite process shortcomings, is explained by the Expectation Disconfirmation Theory, where the positive clinical outcomes observed in the child's development outweigh the deficiencies perceived in the service process. The main recommendation for the clinic is to prioritize improving Reliability through procedural standardization and strengthening Empathy via supportive communication training to achieve Service Quality Excellence.
Co-Authors Rahmi Fauzia, Rahmi Safitri, Jehan Syahrial Shaddiq Zakky Zamrudi