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All Journal Mabrur: Academic Journal of Hajj and Umra
Dasir, Khoirizi H.
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Religion Humanities Decision Sciences, Operations Research & Management Social Sciences

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PELAYANAN SISTEM KOMPUTERISASI HAJI TERPADU (SISKOHAT) DALAM MENGARAHKAN TERTIB ADMINISTRASI CALON JAMAAH HAJI Khairul, Atika; Bahrudin, Bahrudin; Hilman, Fathin Anjani; Dasir, Khoirizi H.
Mabrur: Academic Journal of Hajj and Umra Vol. 2 No. 2 (2023): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v2i2.34243

Abstract

This study aims to investigate, find out the supporting and inhibiting factors of SISKOHAT services in directing the orderly administration of prospective hajj pilgrims at the Ministry of Religion of Sumedang Regency in 2023. The theory used in this study is the Service theory according to Sampara. This study uses a qualitative method. The results of the study show that SISKOHAT provides convenience in managing hajj administration through aspects of reliability, responsiveness, assurance, empathy, and tangible service. Supporting factors include adequate equipment, trained workers, efficiency, accuracy, centralized management, improved services, and data security. While the inhibiting factors are unstable connections or networks, poor central systems, and lack of technical discipline in system management.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Jemaah Umrah Jamilatunniswa, Emil; Setiawan, Asep Iwan; Kurniawan, Muhammad Idham; Dasir, Khoirizi H.
Mabrur: Academic Journal of Hajj and Umra Vol. 3 No. 1 (2024): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v3i1.35268

Abstract

The aim of this study was to determine the effect of service quality on the satisfaction of Umrah pilgrims and to determine the level of congregation satisfaction at KBIHU Al-Falah Cicalengka. With a quantitative approach, this study uses primary data collection techniques obtained through distributing questionnaires to Umrah pilgrims and data processed using simple linear regression analysis with a sample size of 30 people. The theory of service quality in this study aims to determine the value of good and bad service quality. The results of this study indicate that the services at KBIHU Al-Falah are good and the level of congregation satisfaction is also very satisfied.
Co-Authors Asep Iwan Setiawan, Asep Iwan Bahrudin Bahrudin Hilman, Fathin Anjani Jamilatunniswa, Emil Khairul, Atika Kurniawan, Muhammad Idham