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All Journal Mabrur: Academic Journal of Hajj and Umra
Jamilatunniswa, Emil
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Religion Humanities Decision Sciences, Operations Research & Management Social Sciences

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Jemaah Umrah Jamilatunniswa, Emil; Setiawan, Asep Iwan; Kurniawan, Muhammad Idham; Dasir, Khoirizi H.
Mabrur: Academic Journal of Hajj and Umra Vol. 3 No. 1 (2024): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v3i1.35268

Abstract

The aim of this study was to determine the effect of service quality on the satisfaction of Umrah pilgrims and to determine the level of congregation satisfaction at KBIHU Al-Falah Cicalengka. With a quantitative approach, this study uses primary data collection techniques obtained through distributing questionnaires to Umrah pilgrims and data processed using simple linear regression analysis with a sample size of 30 people. The theory of service quality in this study aims to determine the value of good and bad service quality. The results of this study indicate that the services at KBIHU Al-Falah are good and the level of congregation satisfaction is also very satisfied.
Co-Authors Asep Iwan Setiawan, Asep Iwan Dasir, Khoirizi H. Kurniawan, Muhammad Idham