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Pengaruh Penanganan Bagasi Rusak Terhadap Tingkat Kepuasan Penumpang Dari PT Kokapura Avia Di Bandar Udara Jenderal Ahmad Yani Semarang Faishal Hilmy Fathurrachman; Hodi
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 3 (2023): Juni : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Airline companies strive to improve their performance in order to satisfy the growing interest in air transportation. Aviation service quality focuses on safety, comfort, efficiency, and speed. The Lost and Found Baggage unit plays a crucial role in building trust. The risks associated with lost, delayed, or damaged baggage have a direct impact on passenger satisfaction. The success of this unit depends on prompt response, attention, effective communication, adherence to operational standards, and adequate assurance. It is imperative for companies to collaborate with airport managers and relevant stakeholders. This study adopts a quantitative approach, which is a scientific method that utilizes numerical data and statistics to explain and understand social or behavioral phenomena. The data collection techniques employed in this study include questionnaires and documentation. The data analysis techniques comprise simple linear regression analysis, t-tests, and the coefficient of determination. The results indicate that the handling of damaged baggage has a significant positive effect on passenger satisfaction at PT Kokapura Avia, Jenderal Ahmad Yani Airport, Semarang. The regression coefficient suggests that a 1% improvement in damaged baggage handling leads to a 0.784 increase in passenger satisfaction. This variable accounts for approximately 49.3% of the variance in passenger satisfaction. However, it is important to note that other factors contribute to satisfaction by 50.7% and warrant further research.

Upaya Unit PKP-PK Dalam Meningkatkan Kualitas Sumber Daya Manusia Di Bandar Udara Tunggul Wulung Cilacap M. Agil Septiyana Putra; Hodi
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 4 (2023): Agustus : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v1i4.352

The airport is one of the systems in the air transportation system which has a role as one of the important supporting elements in development in all fields, the Aviation Accident Assistance Unit and fire fighting (PKP-PK) at the stump wulung airport, Cilacap, are still not supported by human resources. Competent Human Resources (HR). The goal to be achieved in this study is to find out the efforts made by the PKP-PK unit for its personnel to improve the quality of Human Resources (HR). This study uses a qualitative approach, where qualitative research as a scientific method is often used and carried out by a group of researchers in the field of social sciences, including education. Qualitative research is conducted to build knowledge through understanding and discovery. The results of this study indicate that the efforts made by the PKP-PK unit to improve the quality of human resources include: 1) providing personnel motivation 2) coaching 3) conducting training 4) customizing work 5) providing supporting facilities 6) supervision 7) awards 8 ) conduct periodic performance evaluations. And the suitability of the quality of human resources in this study are 1) lack of discipline in personnel 2) fitness equipment or sports facilities are damaged 3) whatc room cannot be used yet.

Analisis Faktor Penyebab Stres Kerja Pada Pemandu Lalu Lintas Udara Di Airnav Bandar Udara Internasional Adi Soemarmo Solo Asya Putri Setyadevi; Hodi
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 4 (2023): Agustus : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v1i4.353

Air Traffic Control (PLLU) is a profession that has a high level of stress because the workload of PLLU is very heavy which risks the lives of aircraft passengers and all flight crew. Stress is the effect of a high workload. This research is to find out what factors are considered to be a source of stress by PLLU officers and to find out how to deal with work stress on PLLU officers at Adi Soemarmo Solo International Airport. This research is a qualitative research. Data collection techniques used are observation, interviews and documentation. Observation of this study by direct observation of the Airnav unit at Adi Soemamro International Airport. interviews consisting of 3 informants namely Airnav PLLU officers, 1 Supervisor Officer and 1 Airnav HRD/HR officer. The results of this study can be concluded that the factors considered to be a source of work stress by PLLU officers at Adi Soemarmo Solo International Airport are boredom, stress, and burnout, both mentally and physically burdened. The physical load can be seen from the amount of physical activity, and the mental workload on PLLU Airnav officers at the Adi Soemamarm International Airport branch. Ways to deal with work stress on PLLU officers, namely by exercising regularly, eating nutritious food, getting enough rest and adopting a healthy lifestyle in their daily lives, leaders and subordinates respect each other, proper salary and wages, sufficient workload, effective communication and sufficient leave, rest and recreation rights for officers, as well as attention to conditions outside the work itself such as paying attention to the conditions of the employee's household..

Analisis Penanganan Foreign Object Debris (FOD) Oleh Petugas Apron Movement Control (AMC) Dalam Menjaga Keamanan Dan Keselamatan Penerbangan Di Bandara Udara Internasional Adi Soemarmo Boyolali Lala Rahmandhani; Hodi
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 4 (2023): Agustus : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v1i4.354

Foreign Object Debris/ Damage (FOD) is a foreign object or hazardous material in the runway and apron area that has the potential to pose a hazard to aircraft safety and operations. AMC Apron Movement Control Officers, Ground Handling, as well as Flight operators Namely Line Maintenance, or other units working in the airside area must participate in maintaining cleanliness in the apron area. This aims to create smooth activities on the air side.This study uses qualitative research methods, where data collection is carried out by interviews, observation, documentation. This study aims to find out what are the obstacles experienced by Apron Movement Control (AMC) officers in handling Foreign Object Debris (FOD) and to find out what impacts can occur related to Foreign Object Debris (FOD) in the apron area of Adi Soemarmo Boyolali International Airport The results of this study are the constraints faced by Apron Movement Control (AMC) unit officers at Adi Soemarmo international airport, the number of human resources in the AMC unit cannot cover the area of the apron, the lack of awareness of operational officers in the Apron area, especially in order and cleanliness, and the number of violations carried out by operational officers in the Apron area of Adi Soemarmo International Airport and damage caused by Foreign Object Debris (FOD) is a major problem in the aviation maintenance industry which can affect the level of aircraft safety.

ANALISIS KINERJA PELAYANAN PENUMPANG BAGIAN PETUGAS CHECK-IN DIMASA PANDEMI COVID-19 DI BANDAR UDARA INTERNASIONAL ZAINUDDIN ABDUL MADJID LOMBOK Nutu Demarta, Habiba; Hodi
Jurnal Ground Handling Vol 5 No 02 (2023): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Lombok International Airport adalah bandar udara internasional yang melayani rute penerbangan domestik dan internasional yang berlokasi di kabupaten Lombok Tengah. Bandar udara ini dioperasikan oleh PT. Angkasa Pura I dan dibuka pertama kali pada tanggal 01 Oktober 2011 dari tahun ke tahun mengalami peningkatan. Adapun masalah yang sering terjadi yaitu ketika melonjaknya para penumpang ketika ada acara tertentu, yang menyebabkan para penumpang yang akan melakukan reservasi tidak mendapatkan pelayanan yang memuaskan dan sedikit berbeda pada tahun sebelum adanya covid-19. Tujuan dari penelitian ini untuk mengetahui kinerja pelayanan peumpang bagian petugas check-in dimasa pandemi covid-19, dan untuk mengetahui perubahan pelayanan penumpang di Era new normal melalui model perubahan sebelumnya serta dapat mengetahui pelayanan bagian petugas check-in memberikan kesan yang baik bagi Penumpang di masa pandemi covid-19 di Bandar udara internasional lombok. Penelitian ini dilaksanakan di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok. Proses pengumpulan data ini berlangsung sejak tanggal 18 s/d 31 oktober 2021 dengan menggunakan metode penelitian kualitatif. Dalam pengumpulan data yang dilakukan oleh peneliti melalui metode studi pustaka dan metode wawancara terhadap informan serta observasi lapangan dengan tambahan dokumentasi saat dilapangan. Berdasrkan hasil pengamatan Observasi dan Wawancara Pada pembahasan tentang Analisis Penumpang Bagian Petugas Check-in dimasa pandemi Covid-19 di Bandara Zainuddin abdul madjid lombok, hal ini dapat disimpulkan bahwa secara umum petugas check-in telah melakukan tugas dan tanggung jawab dengan baik dalam melakukan pelayanan terhadap penumpang yang akan melakukan perjalanan udara dalam masa pandemi Covid-19. kurangnya petugas check-in di masa pandemi mengakibatkan kelalayan waktu dalam penerbangan pesawat sehingga perlu membuka beberapa meja check-in agar terhindar dari antrian yang panjang. Kemudian tersedianya fasilitas lainnya untuk mengurangi tersebarnya virus corona yang ada seperti Hand-sanitizer dan masker.

Analisis Risiko Kecelakaan Kegiatan Ramp Handling Pada PT. Gapura Angkasa di Bandar Udara Radin Inten II Lampung Fiqih Ridho Arjuna; Hodi
Student Scientific Creativity Journal Vol. 1 No. 4 (2023): Juli : Student Scientific Creativity Journal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sscj-amik.v1i4.1631

Provinsi Lampung memiliki sebuah bandara yang bernama Bandar Udara Radin Inten II. Keberhasilan kegiatan ground handling tentu mempunyai peranan penting hal ini lah yang menjadi tugas bagi PT. Gapura Angkasa sebagai salah satu perusahaan jasa ground handling yang melayani kegiatan ramp handling. Banyak risiko yang dihadapi oleh ramp dispatcher saat melaksanakan tugasnya. Tujuan dari penelitian ini untuk mengetahui bagaimana risiko dan faktor penyebab kecelakaan pada kegiatan ramp handling. Penelitian ini menggunakan metode kualitatif deskriptif, pengumpulan data dilakukan dengan observasi partisipatif, wawancara terstruktur dan dokumentasi. Dokumentasi yang digunakan berupa ramp activity checklist yang berlaku. Wawancara terstruktur dilakukan kepada narasumber Kepala Divisi Ramp Handling, petugas engineering, dan petugas divisi operation yang bertugas di Bandar Udara Radin Inten II Lampung. Keabsahan data kualitatif dengan metode triangulasi. Hasil dari penelitian ini terdapat beberapa risiko kecelakaan yang terkait dengan aktivitas ramp handling. Berupa terjepit atau terluka pada saat pemindahan kargo atau penumpang, dan paparan kebisingan yang berkepanjangan. Faktor-faktor yang berpotensi menimbulkan risiko terdapat petugas yang mengabaikan pentingnya alat pelindung diri seperti safety shoes, ear plug, safety cone, dan penggunaan peralatan GSE yang tepat.

Pengaruh Kualitas Pelayanan Check In Counter Terhadap Kepuasan Penumpang Maskapai Lion Air Di Bandar Udara Internasional Jenderal Ahmad Yani Semarang Lindiyani; Hodi
Jurnal Kajian dan Penalaran Ilmu Manajemen Vol. 1 No. 3 (2023): Juli : Jurnal Kajian dan Penalaran Ilmu Manajemen
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jkpim.v1i3.124

Air transportation is people's main choice for traveling long distances in a short time so that it is more effective and efficient both for business purposes and urgent needs. Air transportation users make companies work extra to improve the quality of service to customers who are satisfied with the services that have been provided. Companies must be able to continue to read or find out what customers need to achieve the maximum possible level of customer satisfaction. The importance of customer satisfaction can provide benefits, including closer and harmonious company and customer relationships. The existence of this study aims to determine the effect of service quality Check-in Counter on Lion Air airline satisfaction at Jenderal Ahmad Yani Airport, Semarang. This study uses a quantitative research method, where the population used is the number of Lion Air passengers for 2 months and the sample taken is 100 passengers. The sampling technique in this study was to use a purposive sampling technique. research instrument using a type of Likert scale. The results showed that the quality of check-in counter service had an effect on passenger satisfaction. This is evidenced by the results of the t test where the t_hitung is 14.879 > t_tabel 1.660 with a significant value of 0.000 < 0.05. For the coefficient of determination (R2) 69.3% the satisfaction variable can be explained by the service quality variable with a difference (100-69.3%) 30.7% influenced or explained by other variables not included in the study.

Pengaruh Kinerja dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Unit Terminal Inpection Service di Bandara Internasional Soekarno - Hatta Masdon Simarmata; Hodi
MES Management Journal Vol. 3 No. 1 (2024): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i1.157

Terminal Inspection Service still often experiences problems with flight service performance and quality due to many reasons for service such as lack of officer training, inadequate equipment, lack of supervision, less effective policies. The aim of this research is to determine the influence of performance and service quality simultaneously on customer satisfaction at the terminal inspection service unit at Soekarno – Hatta Internasional Airport.The approach used in this research is quantitative. Quantitative research is a method in which the research data is in the form of 2 numbers and is analyzed using statistics to test the hypotheses that have been set. Based on the results of the hypothesis test, the t test shows that performance influences customer satisfaction, and the results of the t hypothesis test show that service quality influences customer satisfaction at the terminal inspection service unit. Based on the results of the coefficient of determination test, the R square (R2) value is 0.804. shows that performance and service quality variables have an effect of 80.4% on passenger satisfaction. This shows that the independent variables performance and service quality have a big influence on customer satisfaction at the Terminal Inspection Service unit at Soekarno - Hatta International Airport.

Pengaruh Service Excellent Unit Ground Handling Kokapura Terhadap Kepuasan Penumpang di Bandar Udara Internasional Jendral Ahmad Yani Semarang Iklima Pingky Afsherina; Hodi
MES Management Journal Vol. 3 No. 1 (2024): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i1.160

The main objectives of this research are as follows: 1) evaluate how much influence the excellent service of the Kokapura ground handling unit at Ahmad Yani International Airport Semarang has on passenger satisfaction; and 2) measure how much influence the excellent service of the Kokapura ground handling unit at Ahmad Yani International Airport Semarang has on passenger satisfaction. This research used a quantitative approach and collected 100 respondents who were passengers at Ahmad Yani International Airport, Semarang. The purposive sampling method was used for non-probability sampling. Certain criteria were used to select respondents. The results of statistical data analysis show that each statement in this study is valid and the variables are reliable. Hypothesis testing produces a significance value of 0.000 < 0.05 which indicates rejection of H0, and a calculated t value of 4.155 > t table value of 1.660 which indicates acceptance of Ha. The results of the regression test show that there is a positive and significant influence of 39.4%. In conclusion, the ground handling unit excellent service variable (X) has a significant influence on the passenger satisfaction variable (Y). In other words, this research proves that the excellent service of the Kokapura ground handling unit has a positive and significant effect on the level of passenger satisfaction at Ahmad Yani International Airport, Semarang. influence of 39.4%.

Upaya Meningkatkan Pelayanan untuk Mencapai on Time Performance pada Petugas Check in Counter Maskapai Batik Air di Bandar Udara Jenderal Ahmad Yani Semarang Novie Triyani Agustin; Hodi
MES Management Journal Vol. 3 No. 3 (2024): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i3.533

Punctuality for airport officials, especially On Time Performance (OTP) which is an important factor that must be fulfilled in air transportation activities, if On Time Performance (OTP) is not achieved, it will have various impacts. One of the units responsible for the smooth running of passengers is check-in Counter. This study discusses the obstacles of officers and solutions that can be done so that there are no delays in the unit Check-In in creating On Time Performance in flight. The research method used is a descriptive qualitative method. The collection of research data was carried out by means of interviews, observations, documentation and literature studies in the Check In Counter work unit area of Jenderal Ahmad Yani Airport Semarang. Based on the research findings, there are challenges faced by the check-in counter staff in achieving On Time Performance (OTP) for Batik Air at Jenderal Ahmad Yani International Airport in Semarang. These challenges are divided into two factors: internal and external. The internal factors include system server check-in failures and insufficient time allocated for the check-in process. Meanwhile, external factors involve passengers who cannot present valid identification, those arriving at the last minute, or passengers who are late for check-in. To address these issues and improve OTP, Batik Air has taken measures by ensuring that check-in counter personnel meet the required criteria and possess the necessary competence to follow the established standard operating procedures. Additionally, check-in staff are trained to be friendly, responsive, and prioritize passengers who are already in line, especially those arriving 15 minutes before the check-in counter closes.

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