Garuda - Garba Rujukan Digital

ENHANCING PUBLIC SERVICE DELIVERY "TEMAN PBB” APPLICATION WITH INSIGHTS FROM SOUTH KOREA Dwiputrianti, Septiana; Agatha, Jessica; Wirjatmi T.L, Endang; Lee, Hye Kyoung
Kumawula: Jurnal Pengabdian Kepada Masyarakat Vol 8, No 1 (2025): Kumawula: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/kumawula.v8i1.57615

This community service initiative aims to enhance public awareness of the importance of paying Land and Building Tax (PBB) through the use of the digital application Teman PBB, launched by the Bandung City Government. The selection of South Korea as a reference country for this application is based on its renowned reputation for technological innovation and the successful implementation of effective e-governance systems. By adopting best practices from South Korea, it is anticipated that the Teman PBB application will significantly improve the quality of public services, particularly in terms of efficiency and transparency. The methodology employed in this initiative includes outreach and direct assistance to neighborhood heads (RW) and residents in Bandung City. The community service approach is concentrated in the Cihaurgeulis Sub-district, encompassing the stages of planning, implementation, and evaluation. Activities include socialization efforts aimed at increasing taxpayer awareness through direct engagement and the distribution of informational materials. Quantitative and qualitative data will be collected to measure the success of this program, including the increase in application users and feedback from the community regarding their experiences with the application. The results of this initiative indicate that the implementation of the Teman PBB system not only simplifies the tax payment process for citizens but also raises public awareness of the importance of digital technology in tax administration. Despite certain challenges—such as limited access for iOS users—collaboration with South Korean academics is expected to provide innovative solutions to enhance the inclusivity and effectiveness of the application. Consequently, this initiative not only elevates public awareness but also makes a tangible contribution to the development of technology-based public services in Bandung. Pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kesadaran masyarakat akan pentingnya membayar pajak bumi dan bangunan (PBB) melalui pemanfaatan aplikasi digital Teman PBB yang diluncurkan oleh Pemerintah Kota Bandung. Pemilihan Korea Selatan sebagai negara referensi dalam pengembangan aplikasi ini didasarkan pada reputasinya dalam inovasi teknologi dan keberhasilan implementasi sistem e-governance yang efektif. Dengan mengadopsi praktik terbaik dari Korea Selatan, diharapkan aplikasi Teman PBB dapat meningkatkan kualitas layanan publik secara signifikan, terutama dalam hal efisiensi dan transparansi. Metode yang digunakan dalam kegiatan ini adalah sosialisasi dan pendampingan langsung kepada Ketua RW dan warga di sekitar Kota Bandung. Pendekatan ini difokuskan pada Kecamatan Cihaurgeulis, melalui tahapan perencanaan, pelaksanaan, dan evaluasi. Kegiatan tersebut meliputi sosialisasi untuk meningkatkan kesadaran wajib pajak melalui keterlibatan langsung dan distribusi materi informasi. Data kuantitatif dan kualitatif akan dikumpulkan untuk mengukur keberhasilan program ini, termasuk peningkatan jumlah pengguna aplikasi dan umpan balik dari masyarakat terkait pengalaman mereka dalam menggunakan aplikasi. Hasil dari kegiatan ini menunjukkan bahwa penerapan sistem "Teman PBB" tidak hanya menyederhanakan proses bagi wajib pajak, tetapi juga meningkatkan kesadaran publik terhadap pentingnya teknologi digital dalam pembayaran pajak. Meskipun terdapat beberapa kendala, seperti keterbatasan akses bagi pengguna iOS, kolaborasi dengan akademisi Korea Selatan diharapkan dapat memberikan solusi inovatif untuk meningkatkan inklusivitas dan efektivitas aplikasi. Dengan demikian, kegiatan ini tidak hanya meningkatkan kesadaran masyarakat, tetapi juga memberikan kontribusi nyata terhadap pengembangan pelayanan publik berbasis teknologi di Bandung.

Comparative Analysis of Talent Management Implementation in Agam, Indonesia, and Local Governments in South Korea and Russia Dwiputrianti, Septiana; Kotchegura, Alexander; Lee, Hye Kyoung; Wahyuni, Sri
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 22 No. 1 (2025): June 2025
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v22i1.1235

This study examines an integrated model of talent management in the context of Agam's local government. To provide specific recommendations, this research analyses Agam's talent management systems, considering best practices from South Korea and Russia and seeks to identify gaps. A qualitative case study design was employed, and semi-structured interviews were held with selected participants, which led to the creation of an ITM model that accounts for Agam's specific socio-political and economic context. The study's findings suggest that the talent management systems in Agam face TM access restrictions due to limited training opportunities, insufficient skill evaluation, and retention issues of skilled personnel during political transitions. In contrast, Russia and South Korea adopt more sophisticated talent management (TM) approaches, including systematic talent assessment, performance-based promotion, and extensive training, to improve workforce competency. This ITM model defines talent management within the framework of competency-based management and inclusivity, providing practical approaches towards the challenges of talent attraction, development, and retention. Drawing on insights from South Korean and Russian practices, this study provides a basis for developing a strategy to improve TM in Agam. The study emphasises the significance of tailored TM strategies while providing recommendations for policymakers aimed at improving governance and the performance of public administration in developing areas.

Comparative Analysis of Talent Management Implementation in Agam, Indonesia, and Local Governments in South Korea and Russia Dwiputrianti, Septiana; Kotchegura, Alexander; Lee, Hye Kyoung; Wahyuni, Sri
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 22 No. 1 (2025): June 2025
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v22i1.1235

This study examines an integrated model of talent management in the context of Agam's local government. To provide specific recommendations, this research analyses Agam's talent management systems, considering best practices from South Korea and Russia and seeks to identify gaps. A qualitative case study design was employed, and semi-structured interviews were held with selected participants, which led to the creation of an ITM model that accounts for Agam's specific socio-political and economic context. The study's findings suggest that the talent management systems in Agam face TM access restrictions due to limited training opportunities, insufficient skill evaluation, and retention issues of skilled personnel during political transitions. In contrast, Russia and South Korea adopt more sophisticated talent management (TM) approaches, including systematic talent assessment, performance-based promotion, and extensive training, to improve workforce competency. This ITM model defines talent management within the framework of competency-based management and inclusivity, providing practical approaches towards the challenges of talent attraction, development, and retention. Drawing on insights from South Korean and Russian practices, this study provides a basis for developing a strategy to improve TM in Agam. The study emphasises the significance of tailored TM strategies while providing recommendations for policymakers aimed at improving governance and the performance of public administration in developing areas.

A Ekonomi Gig atau Ketimpangan Digital? Pelajaran untuk Masa Depan Ketenagakerjaan Indonesia Dwiputrianti, Septiana; Kotchegura, Alexander; Lee, Hye Kyoung
Jurnal Ketenagakerjaan Vol 20 No 3 (2025): Gig Workers
Publisher : Pusat Pengembangan Kebijakan Ketenagakerjaan Kementerian Ketenagakerjaan Republik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47198/jnaker.v20i3.616

The gig economy has been widely celebrated for its potential to boost national productivity and generate flexible employment opportunities. Yet, beneath its promise lies the paradox of digital inequality. In Indonesia, the rapid growth of platform-based work in transportation, delivery, and online freelancing demonstrates the gig economy’s increasing visibility. However, compared to countries such as India, Brazil, and the United States, the measurable contribution of gig work to long-term economic resilience is less certain. Drawing on secondary data from the ILO, World Bank, and OECD, this paper argues that the gig economy, while expanding labour absorption, disproportionately depends on precarious, low-wage arrangements that limit upward mobility and sustainable growth. From a cultural perspective, gig work normalises hyper-flexibility and individualisation, reshaping the meaning of employment in ways that weaken collective bargaining and career stability. Comparative analysis reveals that countries with robust labour regulations have managed to harness gig productivity without exacerbating inequality, whereas emerging economies with weaker systems, such as Indonesia, risk deepening informalization. This study contends that Indonesia’s policy challenge is not whether the gig economy should grow, but whether it can grow inclusively. Without deliberate labour governance, Indonesia may face a dual economy: one sector benefiting from digital innovation, and another trapped in precarious, digitally mediated inequality.

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