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All Journal Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
Harmiati
Universitas Prof. Dr. Hazairin, SH
Social Sciences

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THE QUALITY OF POPULATION ADMINISTRATION AND CIVIL REGISTRATION SERVICES AT THE OFFICE OF THE POPULATION AND CIVIL REGISTRATION OFFICE SOUTH BENGKULU Rozi Febrizal; Harmiati; Heru Purnawan
Indonesian Journal of Social Sciences, Policy and Politics Vol. 1 No. 3 (2023): October 2023, Indonesian Journal of Social Sciences, Policy and Politics (IJSSP
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v1i3.44

Abstract

Public service is an activity carried out by an agency/organization within an agency that will be used as an effort to meet the needs of the community. Purpose: this research is to determine the quality of Population Administration and Civil Registry services at the South Bengkulu Population and Civil Registration Service (Dindukcapil). Method : This type of research uses a qualitative descriptive method. The instrument in this research is the researcher himself. Data collection techniques using observation techniques and interview techniques.  The  informant  selection  technique  used  purposive  sampling  method.  Data analysis techniques with Data Reduction, Data Presentation and Conclusion Drawing. Research Results: Researchers used five aspects of public service quality, namely physical evidence (Tangible) of the South Bengkulu Population and Civil Registration Service (Dindukcapil), services still need to improve physical facilities and completeness of adequate facilities and infrastructure, Reliability, the people of South Bengkulu are satisfied with the services provided by the South Bengkulu Population and Civil Registration Service (Dindukcapil), the Responsiveness of the South Bengkulu Population and Civil Registration Service (Dindukcapil) serves the community well, with mutual communication between officers and the community, Assurance if the management of services at the South Bengkulu Population and Civil Registration Office (Dindukcapil) is easy and Empathy (Empathy) The concern of  employees to always prioritize the needs of the community will  support the creation of Quality Integrated services. Conclusion: Administrative services at the South Bengkulu  Population  and  Civil  Registration  Office  (Dindukcapil)  are not  yet  qualified.
EVALUATION OF BENGKULU PROVINCE REGIONAL REGULATION NUMBER 02 OF 2018 CONCERNING THE IMPLEMENTATION OF PUBLIC ORDER, COMMUNITY PEACE, AND COMMUNITY PROTECTION (STUDY ON STREET VENDORS IN THE PANORAMA TRADITIONAL MARKET OF BENGKULU CITY) Subhan Fitriansyah; Harmiati; Edi Darmawi
Indonesian Journal of Social Sciences, Policy and Politics Vol. 1 No. 3 (2023): October 2023, Indonesian Journal of Social Sciences, Policy and Politics (IJSSP
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v1i3.47

Abstract

This study aims to evaluate the Regional Regulation of Bengkulu Province Number 02 Year 2018 regarding Public Order Management, Community Peace, and Community Protection, specifically in the context of street vendors in Panorama Traditional Market, Bengkulu City. The research was conducted using a qualitative approach and a case study method. Data were collected through observations, interviews, and documentation and then analyzed descriptively. The findings reveal that the socialization of the regulation has been implemented by the Regional Public Order Agency of Bengkulu Province, although not fully executed. Sanctions for violating the rules include warnings, written notices, cessation or dismantling of operations, and fines. The evaluation concludes that the Regional Regulation of Bengkulu Province Number 02 Year 2018 aligns with the principles of governance and does not conflict with legal perspectives. However, it is recommended that the Regional Public Order Agency of Bengkulu Province be more consistent and effective in enforcing the regulation. At the same time, the local government needs to enhance coordination with the agency. Furthermore, street vendors in Panorama Traditional Market, Bengkulu City, are expected to comply with the regulations by refraining from selling on the sidewalks.
Co-Authors Edi Darmawi HERU PURNAWAN Rozi Febrizal Subhan Fitriansyah