Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
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This Author published in this journals
All Journal Alignment: Journal of Administration and Educational Management Journal of Engineering Science and Technology Management
Elise Dwi Lestari
Politeknik Pelayaran Surabaya
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Education Electrical & Electronics Engineering

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Peran Mediasi Kepuasan Pelanggan pada pengaruh kualitas pelayanan terhadap kinerja karyawan di Politeknik Pelayaran Surabaya Elise Dwi Lestari
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 7 No. 2 (2024): ALIGNMENT : Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/alignment.v7i2.13193

Abstract

This research aims to analyze the influence of service quality on employee performance which is mediated by customer satisfaction at the Surabaya Shipping Polytechnic. This type of research is quantitative research. The population used in this research were all employees at the Surabaya Shipping Polytechnic. The sampling technique used was the purposive sampling technique. The sample in this research was 100 respondents. The data collection technique used was a questionnaire. The data analysis technique used is simple regression analysis. The research results show that service quality influences employee performance at the Surabaya Shipping Polytechnic. This means that the higher the quality of service, the higher the employee performance; There is an influence of customer satisfaction on employee performance at the Surabaya Shipping Polytechnic. This means that the higher the customer satisfaction, the higher the employee performance; Customer satisfaction mediates the influence of service quality on employee performance at the Surabaya Shipping Polytechnic. This means that customer satisfaction can strengthen the impact of service quality on employee performance at the Surabaya Shipping Polytechnic. Keywords: customer satisfaction, employee performance, service quality.
Proper Use of Mooring Lines on Ships to Ensure a Smooth Berthing Process on The MT. Giat Armada 04 Bima Surya Pulung Sakti; Elise Dwi Lestari; Elly Kusumawati; Upik Widyaningsih
Journal of Engineering Science and Technology Management (JES-TM) Vol. 6 No. 2 (2026): JES-TM 2026
Publisher : Journal of Engineering Science and Technology Management

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Abstract

This study aims to analyze the influence of the physical condition of mooring lines and supporting mooring components on the smooth berthing process of MT. GIAT ARMADA BERSAMA 04. The berthing process is a critical operational phase requiring a highly reliable mooring system to ensure the safety of the vessel, cargo, crew, and port facilities. Employing a qualitative descriptive method, data were collected through field observations across 12 berthing operations, structured interviews with deck officers, and document analysis. The findings revealed that the physical deterioration of the spring lines—specifically characterized by a visible diameter reduction, bird-caging, and surface abrasion exceeding the 10% broken strand threshold—contributed to severe operational difficulties. Furthermore, corroded deck fittings increased mechanical friction, leading to ropes jamming in the mooring chocks and significant delays in tension adjustment. Evaluated against the retirement criteria and inspection parameters defined by the OCIMF Mooring Equipment Guidelines (MEG4) and IMO safety mandates, the vessel’s mooring components operated below acceptable minimum breaking load (MBL) safety margins. Immediate replacement of degraded lines and the implementation of a strict Line Management Plan (LMP) are imperative to restore operational precision, mitigate occupational hazards, and enhance overall port efficiency.
Co-Authors Bima Surya Pulung Sakti Elly Kusumawati Upik Widyaningsih