Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
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This Author published in this journals
All Journal Journal Of Business, Finance, and Economics (JBFE)
Faris Nofandi
Politeknik Pelayaran (Poltekpel) Surabaya
Economics, Econometrics & Finance

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Pengaruh Lamanya Waktu Tunggu (Waiting Time) Kapal Terhadap Efisiensi Proses Kegiatan Discharge dan Loading Batu Bara pada PT Adhika Samudera Jaya Ais Sanda Putra Trisna; Faris Nofandi; Vigih Hery Kristanto; Maulidiah Rahmawati
Journal Of Business, Finance, and Economics (JBFE) Vol 6 No 1 (2025): Juni : Journal Of Business, Finance, and Economics (JBFE)
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jbfe.v6i1.6615

Abstract

To support the smooth operation of activities at the port and jetty, adequate facilities and operational systems are required. Long waiting times can reduce the efficiency of the loading and unloading process and hinder other operational processes. Delays can increase the operational cycle of ships, raise operational costs, and decrease port productivity. This study aims to examine the impact of ship waiting time on the efficiency of the coal discharge and loading process at PT. Adhika Samudera Jaya. Efficiency in the loading and unloading activities is crucial for increasing productivity and reducing operational costs. The research employs a quantitative method, with data collection through direct observation and documentation. The results indicate that the duration of ship waiting time significantly affects the efficiency of the discharge and loading process, where longer waiting times lead to longer loading and unloading durations. Key factors influencing waiting time include equipment readiness, weather conditions, shipping management, and cargo availability. By improving operational planning and speeding up facility readiness, the efficiency of the coal discharge and loading process can be optimized. This finding is expected to serve as a reference for companies and port authorities in improving the quality of coal loading and unloading services.
Pengaruh Kualitas Pelayanan PMKU (Pemberitahuan Melakukan Kegiatan Usaha) Terhadap Kepuasan Pengguna Jasa di KSOP Kelas III Talang Duku Shallyan Angelin; Otri Wani Sihaloho; Dyah Ratnaningsih; Faris Nofandi
Journal Of Business, Finance, and Economics (JBFE) Vol 6 No 1 (2025): Juni : Journal Of Business, Finance, and Economics (JBFE)
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jbfe.v6i1.6630

Abstract

This study aims to analyze the influence of service quality on user satisfaction in the process of Business Activity Notification (PMKU) at the KSOP Class III Talang Duku Office. The research is motivated by several on-site challenges, including users’ lack of understanding in completing documents, repeated submissions, system technical issues, and low awareness among companies regarding licensing obligations. This research employed a quantitative approach with data collected through questionnaires and direct observation during the Land Practice (PRADA) program. Based on the results of simple linear regression analysis, a regression coefficient of 0.175 was obtained with a significance value of 0.003, indicating a positive and significant influence of service quality on user satisfaction. The R Square value of 0.133 shows that 13.3% of the variation in user satisfaction can be explained by service quality, while the remaining 86.7% is influenced by other factors outside the model. The t-test results confirm that service quality has a partial effect on user satisfaction, and classical assumption tests indicate that the regression model meets the requirements of normality, linearity, and homoscedasticity. Based on these findings, it is recommended that service quality be improved through user education, the digitalization of technical guidelines, the optimization of the Inaportnet system, and the implementation of an early warning system, in order to make PMKU services more effective, efficient, and in line with user expectations.
Co-Authors Ais Sanda Putra Trisna Dyah Ratnaningsih Maulidiah Rahmawati Otri Wani Sihaloho Shallyan Angelin Vigih Hery Kristanto