Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
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This Author published in this journals
All Journal International Journal of Tourism and Economic Studies
Munawan Munawan
Unknown Affiliation
Social Sciences

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Customer Contentment in Outdoor Educational and Training Services Ahmad Firdaus; Munawan Munawan; Ratna Riandhini
TourEcon: International Journal of Tourism and Economic Studies Vol. 1 No. 2 (2024): May : TourEcon: International Journal of Tourism and Economic Studies
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/tourecon.v1i2.3

Abstract

This research delves into customer satisfaction within the realm of outdoor educational and training services. Through an examination of various factors contributing to client contentment in such settings, this study aims to uncover the dynamics influencing satisfaction levels. By employing qualitative and quantitative methodologies, the research evaluates aspects such as program effectiveness, instructor competence, facility quality, and overall experience satisfaction. The findings offer insights into the significance of meeting customer expectations in outdoor education and training services and provide practical implications for enhancing client contentment in these settings.
Co-Authors Ahmad Firdaus Ratna Riandhini