Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal International Journal for Educational and Vocational Studies
Akbar, Makruf
Program Studi S3 Ilmu Manajemen-Konsentrasi Manajemen Sumber Daya Manusia
Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Service Quality of Pesantren and Its Impact on the Santri Loyalty Ubaedullah, Dudun; Akbar, Makruf; Mukhtar, Mukhneri
International Journal for Educational and Vocational Studies Vol 1, No 3 (2019): July 2019
Publisher : Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/ijevs.v1i3.1587

Abstract

Managing santri loyalty makes pesantren to win competition amid the high growth of pesantren in Indonesia. This study aims to examine santri loyalty model through the image of pesantren, service quality, and santri satisfaction. Samples of this study were 344 students from 2029 students of the largest pesantren in Jakarta and analyzed the data using path analysis. Findings showed that service quality of pesantren has a direct effect on santri loyalty which is the strongest compared to the image of pesantren and santri satisfaction. It is suggested to kyai and managers of pesantren can pay attention to services quality, the image of pesantren, and santri satisfaction, because it is proved to be able to increase santri loyalty.
Co-Authors Mukhtar, Mukhneri Ubaedullah, Dudun