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All Journal Insand Comtech : Information Science and Computer Technology Journal
Andi, Moh syaiful
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Computer Science & IT Electrical & Electronics Engineering

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OPTIMASI CHATBOT DALAM SISTEM PENGADUAN PELAYANAN PUBLIK BERBASIS ANDROID Tholib, Abu; Andi, Moh syaiful; Sukron, Moh; Shudiq, Wali Ja'far; Hairani, Hairani; Guterres, Juvinal Ximenes
Insand Comtech : Information Science and Computer Technology Journal Vol 10, No 1 (2025): Insand Comtech
Publisher : Universitas Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53712/jic.v10i1.2637

Abstract

This study presents the development of an Android-based public service complaint application integrated with chatbot technology to improve service responsiveness. The system aims to facilitate community members in submitting complaints and receiving immediate responses through an interactive interface. A user-friendly mobile application was developed using the Kotlin programming language, and chatbot functionality was implemented via API integration to respond to frequently asked questions. The implementation followed the Waterfall model, encompassing stages of analysis, design, implementation, testing, and maintenance. Results show that the application effectively streamlines the complaint process, increases efficiency in complaint management, and enhances communication between the public and local government. The chatbot proved to be reliable in delivering relevant and timely responses, significantly reducing the time needed for initial interactions. This integration demonstrates the potential of artificial intelligence to support e-government services in rural setting
Co-Authors Abu Tholib Guterres, Juvinal Ximenes Hairani Hairani Shudiq, Wali Ja'far Sukron, Moh