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All Journal Jurnal Pengabdian Masyarakat dan Riset Pendidikan El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies
Clarisa Elen Setiawati
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Strategi Lazada dalam Meningkatkan Retensi Pelanggan Melalui Program Loyalitas Anggit Dyah Kusumastuti; Bima Rizki Saputra; Clarisa Elen Setiawati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 6 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i6.7600

Abstract

The tight competition in the e-commerce industry requires platforms like Lazada to implement effective strategies to increase customer retention. One of the main strategies used is a loyalty program, which includes a customer tier system, reward points, cashback, gamification, and premium membership. In addition, the role of Electronic Word of Mouth (E-WoM) also contributes to building customer trust through reviews, referral programs, and social media promotions. Customer satisfaction factors, such as service quality, delivery speed, ease of using the loyalty program, and transaction security, are important elements in the success of this strategy. This study aims to analyze the effectiveness of Lazada's loyalty program in increasing customer retention. The results of the study show that the combination of loyalty strategies and customer satisfaction significantly influences customers' decisions to continue using the Lazada platform.
Strategi Lazada dalam Meningkatkan Retensi Pelanggan Melalui Program Loyalitas Anggit Dyah Kusumastuti; Bima Rizki Saputra; Clarisa Elen Setiawati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 6 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i6.7600

Abstract

The tight competition in the e-commerce industry requires platforms like Lazada to implement effective strategies to increase customer retention. One of the main strategies used is a loyalty program, which includes a customer tier system, reward points, cashback, gamification, and premium membership. In addition, the role of Electronic Word of Mouth (E-WoM) also contributes to building customer trust through reviews, referral programs, and social media promotions. Customer satisfaction factors, such as service quality, delivery speed, ease of using the loyalty program, and transaction security, are important elements in the success of this strategy. This study aims to analyze the effectiveness of Lazada's loyalty program in increasing customer retention. The results of the study show that the combination of loyalty strategies and customer satisfaction significantly influences customers' decisions to continue using the Lazada platform.
Melatih Warga dalam Membuat Logo, Kemasan Produk yang Menarik, Serta Strategi Pemasaran Digital Melalui Media Sosial Dan E-Commerce: Pengabdian Kusumastuti, Anggit Dyah; Diah Anggie Navita; Clarisa Elen Setiawati; Fery Ardiansyah; Adhelya Jeanie Anggraeni Putri
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 3 No. 4 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 3 Nomor 4 (April 2025
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Dalam era digital, kemampuan branding dan pemasaran online menjadi faktor penting dalam mendukung keberlangsungan usaha kecil dan menengah di tingkat warga. Pelatihan ini bertujuan untuk meningkatkan keterampilan warga dalam membuat logo, mendesain kemasan produk yang menarik, serta mengoptimalkan strategi pemasaran melalui media sosial dan e-commerce. Metode pelatihan meliputi ceramah, workshop, dan praktik langsung. Hasil menunjukkan peningkatan signifikan dalam pemahaman peserta mengenai identitas merek dan teknik pemasaran digital. Program ini berpotensi mendorong pertumbuhan ekonomi berbasis komunitas.
Co-Authors Adhelya Jeanie Anggraeni Putri Anggit Dyah Kusumastuti Bima Rizki Saputra Diah Anggie Navita FERY ARDIANSYAH Kusumastuti, Anggit Dyah