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All Journal Socius: Social Sciences Research Journal
Siagian, Kurnia Fitri
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat dan Implikasinya Terhadap Pembangunan Ekonomi Hasibuan, Fadli Hasbi; Siagian, Kurnia Fitri; Zein, Ahmad Wahyudi
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 12 (2025): July 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

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Abstract

This study aims to analyze the influence of public service quality on community satisfaction and its implications for economic development. High-quality public services are believed to enhance public trust and satisfaction, which in turn contribute to creating a more favorable environment for economic development. The research employs a quantitative approach, with data collected through questionnaires distributed to the public as respondents. The analysis reveals a positive and significant relationship between public service quality and community satisfaction, with the latter acting as a mediating variable that strengthens the impact on economic development. These findings highlight the importance of improving public service quality as a strategic effort to accelerate inclusive and sustainable economic development. 
Co-Authors Hasibuan, Fadli Hasbi Zein, Ahmad Wahyudi