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M, Meirinawati
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Analisis Kualitas Pelayanan Pembayaran Pajak Kendaraan Bermotor (PKB) Melalui Layanan Samsat Keliling (Studi Kasus Pada Kantor Bersama Samsat Pamekasan) Annisa, Suzan; M, Meirinawati
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 11 (2025): June, 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15777646

Abstract

Quality public services are key to increasing taxpayer compliance and optimizing Regional Original Revenue (PAD). The Mobile Samsat service at the Joint Samsat Office of Pamekasan serves as a solution to facilitate access to Motor Vehicle Tax (PKB) payments, especially for citizens living far from the main Samsat office. This service also operates during both daytime and nighttime hours, helping to reduce queues and support taxpayers with limited time. This study aims to analyze the quality of PKB payment services through the Mobile Samsat using a descriptive qualitative approach and Dwiyanto’s (2021) service quality theory, which includes five indicators: officer attitude, procedures, service time, facilities, and service costs. The results show that the overall service quality is fairly good and satisfactory. The attitude of the officers is excellent—friendly and professional. The procedures are simple and easy to understand, although information regarding service schedules and routes is still limited. Service time is fast, averaging only 2–5 minutes, even quicker than the standard. However, physical facilities such as waiting chairs are not yet available, and some service locations are less comfortable. Service costs are in accordance with applicable regulations. Therefore, the Joint Samsat Office of Pamekasan needs to improve supporting facilities, expand the dissemination of service schedules and routes, and evaluate service locations to ensure a more comfortable and conducive experience for taxpayers.
Analisis Pengelolaan Arsip Terhadap Proses Temu Kembali Arsip di Dewan Perwakilan Rakyat Daerah Kabupaten Sidoarjo M, Meirinawati; Alfarisy, Alfian Maulana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 12 (2025): July 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.16422729

Abstract

The background of this research is based on the importance of archive management in supporting the effectiveness of archival services, especially in archival reunion services. This study aims to analyze the management of archives on the process of reuniting archives in the Regional House of Representatives of Sidoarjo Regency. The research method used is descriptive qualitative with data collection techniques through observation, interviews, and documentation. Data analysis was carried out using models from Miles and Huberman. The theory used refers to the theory put forward by Widjaja (2003) regarding the factors of good archives, including the use of the right storage system, qualified archival facilities, and qualified archival officers. The results of the study show that even though the Sidoarjo Regency Regional People's Representative Council has optimized the facilities and infrastructure of the archive center, there are still various obstacles, such as the limited number of archive employees, the lack of storage facilities (archive boxes and shelves), and the weak classification system which has an impact on the slow process of rediscovering archives. Therefore, it is necessary to increase the capacity of human resources, provide adequate facilities, and implement a more structured archive management system such as archive digitization so that the archive reunion process can run effectively and efficiently.
Strategi Pengembangan Wisata Taman Hiburan Pantai Kenjeran Kota Surabaya Sajidah, Ummu; M, Meirinawati
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 1 (2025): Agustus
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.16357734

Abstract

Tourism development has an important role in driving national development and increasing local revenue. Such development requires proper strategic management to plan and implement policies effectively. The Surabaya City Government through the Surabaya City Culture, Youth, and Sports, and Tourism Office is developing tourism, one of which is the Kenjeran Beach Amusement Park destination which is experiencing instability in the number of tourist visits. This study aims to describe the tourism development strategy of Kenjeran Beach Amusement Park, Surabaya City. This research uses descriptive qualitative methods with data collection methods using observation, interviews, documentation, and literature studies. The focus of this research is based on the theory (Amerta, 2019) consisting of Attraction, Accessibility, Amenity, Ancillary (Tourism Organization). The results showed that the development of Kenjeran Beach Amusement Park, including: (1) Attraction is realized in the addition of artificial attractions and cultural attractions; (2) Access includes road infrastructure, traffic signs, directions, adequate parking, digital ticketing services, and public transportation access; (3) Amenity includes facilities that are quite complete and in accordance with tourism characteristics, but need to be optimized; (4) Ancillary is realized in the implementation of daily monitoring and evaluation as well as cross-sector cooperation with OPD in Surabaya City, local communities, to the private sector. However, more intensive human resource development and promotion are still needed.
Strategi Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu dalam Meningkatkan Kepatuhan Pelaporan Laporan Kinerja Penanaman Modal dalam Negeri Kota Surabaya Octaverina, Shelina Rintan; M, Meirinawati; Fanida, Eva Hany; Oktariyanda, Trenda Aktiva
Madani: Jurnal Ilmiah Multidisiplin Vol 3, No 12 (2026): January
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18212905

Abstract

This study aims to analyze the strategy of the Surabaya City Investment and One-Stop Integrated Service Office (DPMPTSP) in improving LKPM reporting compliance for domestic business actors (PMDN). This study uses a qualitative approach with descriptive methods. Data collection techniques are carried out through in-depth interviews, observation, and documentation. Research informants consist of Surabaya City DPMPTSP employees and PMDN business actors. Data analysis is carried out using SWOT analysis through the preparation of IFAS and EFAS matrices to identify strengths, weaknesses, opportunities, and threats that affect LKPM reporting compliance. The results show that the Surabaya City DPMPTSP has strengths in the form of intensive mentoring programs through Lapis-Lupis and TAKON SOBAT services, human resource competency, and support for service facilities and infrastructure. The weaknesses faced include limited human resources, technical constraints in the OSS-RBA system, and a suboptimal reporting reminder system. In terms of opportunities, the enactment of Government Regulation Number 28 of 2025, support from the Surabaya City Government, and the potential for strengthening the communication system are factors that support increased compliance with LKPM reporting. Meanwhile, threats stem from low awareness among some business actors, limited coordination with company PICs, and disruptions to the OSS-RBA system. Based on the results of the IFAS and EFAS analysis, the strategic position of the Surabaya City DPMPTSP is in the Strength–Opportunity (SO) quadrant.
Kualitas Pelayanan Izin Cerai Aparatur Sipil Negara di Badan Kepegawaian Daerah Provinsi Jawa Timur Indrawati, Tri Mei; M, Meirinawati; Fanida, Eva Hany; Oktariyanda, Trenda Aktiva
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18329937

Abstract

Divorce permit services for civil servants (ASN) are part of personnel administration services that are highly sensitive because they relate to personal matters, ethics, and civil service discipline. Therefore, the quality of divorce permit services is an important aspect in maintaining bureaucratic professionalism and civil servants' trust in government institutions. This study aims to analyze the quality of divorce permit services for ASN at the Regional Civil Service Agency (BKD) of East Java Province using Kotler and Keller's service quality theory, which includes the dimensions of physical evidence, reliability, responsiveness, assurance, and empathy. This study uses a descriptive qualitative method with data collection techniques through interviews, observation, and documentation. The results show that the quality of divorce permit services for ASN at the BKD of East Java Province is generally in the good category. The dimensions of assurance and empathy are the most prominent aspects, as demonstrated by the professional attitude of officers, consistency of information, protection of privacy, and personal attention to ASN as service users. However, the physical evidence and reliability dimensions still need improvement, particularly in relation to service facility limitations and the timeliness of administrative processes. This study recommends improving service infrastructure, optimizing information delivery, and strengthening internal coordination to continuously improve the quality of civil servant divorce permit services.
Inovasi Layanan Elektronik Mobile Perekaman dan Aktivasi Indentitas Kependudukan Digital Penduduk Desa (Lemper Pedes) di Kecamatan Balongbendo, Sidoarjo Ramadhani, Intan Putri; Fanida, Eva Hany; M, Meirinawati; Oktariyanda, Trenda Aktiva
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18502998

Abstract

Public service is a form of government responsibility in fulfilling the needs of the community for goods, services and services. However, in its implementation, public services still experience many problems, so that effective and efficient public services have not been achieved and fulfilled. The Sidoarjo Regency Government is one of the regions that actively develops innovation, through a competition called Kisi (Sidoarjo Innovation Competition) and One of the Districts participating in this competition is Balongbendo District by creating an innovation Patas (Sub-district Services in Villages). The purpose of this study is to analyze and describe the Lemper Pedes Innovation in Balongbendo District, Sidoarjo with a qualitative approach and descriptive method where data collection is through documentation, interviews and observations. The results of the study indicate that the Lemper Pedes Innovation has been running well, although several indicators have not been optimal due to still facing obstacles related to internet network stability, the gap in community ability and access in using smartphones, lack of socialization for the community, minimal budget allocation for equipment maintenance and upkeep, and the lack of a systematic and documented evaluation system.
Service Quality of Population Administration at the Department of Population and Civil Registration of Mojokerto City Christfiant, Farell Ramses; M, Meirinawati; Fanida, Eva Hany; Nizwah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 9 (2026): April 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19729050

Abstract

The Department of Population and Civil Registration of Mojokerto City has introduced a website-based service innovation, “Pak Mo,” as an effort to improve the effectiveness, efficiency, and accessibility of population administration services. However, in its implementation, various technical and non-technical obstacles are still encountered, which may potentially affect the overall quality of service delivery. This study aims to describe the quality of population administration services provided by Dispendukcapil of Mojokerto City at MPP Gajah Mada. This study uses a qualitative approach with data collection techniques through observation, interviews, and documentation. Research informants consist of Dispendukcapil officials, service officers, and community members who use population administration services. The implementation of population administration services still faces several obstacles, such as limited public understanding regarding administrative requirements, incomplete community documents, and limited supporting service facilities at certain times. Service quality analysis uses five service quality dimensions, namely tangible, reliability, responsiveness, assurance, and empathy. The results show that in the tangible and reliability dimensions, Dispendukcapil services at MPP Gajah Mada have been running well through the availability of service facilities and the implementation of clear standard operating procedures. However, in the responsiveness dimension, there are still obstacles related to response time to several community problems. In the assurance dimension, services have been able to provide data security guarantees and service certainty to the community. Meanwhile, in the empathy dimension, officers have shown friendliness and have tried to understand community needs in the service process.
Pengaruh Burnout terhadap Kinerja Pegawai Badan Pengelolaan Keuangan dan Aset Daerah Pemerintah Kota Surabaya B, Bunga; Fanida, Eva Hany; M, Meirinawati; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 8 (2026): March
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19332717

Abstract

Burnout is a form of work fatigue that arises due to prolonged work pressure and can impact the psychological condition of employees, thus potentially reducing the level of performance in the organization, especially in public sector agencies that have a high administrative burden and work responsibilities. This study was conducted to determine the effect of burnout on employee performance at the Regional Financial and Asset Management Agency of the Surabaya City Government. The method used was a quantitative approach through a survey, with data collection using a questionnaire to 76 respondents selected through a proportionate stratified random sampling technique. Furthermore, the data obtained were analyzed using a simple linear regression test with the help of IBM SPSS Statistics software. Based on the results of a simple linear regression analysis, the burnout variable has a regression coefficient (B) of -0.292 with a significance value of less than 0.001, which indicates that burnout has a negative and significant effect on employee performance. These results indicate that the higher the level of burnout experienced by employees, the lower the level of performance produced. This finding is also supported by the results of the partial test (t-test) which shows a significant effect of burnout on performance, so that the research hypothesis stating that burnout has an effect on employee performance can be accepted. In addition, the results of the coefficient of determination (R Square) of 0.353 indicate that burnout is able to explain 35.3% of the variation in employee performance, while the remaining 64.7% is influenced by other factors outside the research model.
Co-Authors Alfarisy, Alfian Maulana Annisa, Suzan B, Bunga Christfiant, Farell Ramses Eva Hany Fanida, Eva Hany FITROTUN NISWAH Indrawati, Tri Mei Nizwah, Fitrotun Octaverina, Shelina Rintan Oktariyanda, Trenda Aktiva Ramadhani, Intan Putri Sajidah, Ummu