Article Per Year (5 Year)
p-Index From 2021 - 2026
1.658
P-Index
This Author published in this journals
All Journal Madani: Multidisciplinary Scientific Journal Socius: Social Sciences Research Journal
M, Meirinawati
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Physics Public Health Social Sciences Other

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
Analisis Kualitas Pelayanan Pembayaran Pajak Kendaraan Bermotor (PKB) Melalui Layanan Samsat Keliling (Studi Kasus Pada Kantor Bersama Samsat Pamekasan) Annisa, Suzan; M, Meirinawati
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 11 (2025): June, 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15777646

Abstract

Quality public services are key to increasing taxpayer compliance and optimizing Regional Original Revenue (PAD). The Mobile Samsat service at the Joint Samsat Office of Pamekasan serves as a solution to facilitate access to Motor Vehicle Tax (PKB) payments, especially for citizens living far from the main Samsat office. This service also operates during both daytime and nighttime hours, helping to reduce queues and support taxpayers with limited time. This study aims to analyze the quality of PKB payment services through the Mobile Samsat using a descriptive qualitative approach and Dwiyanto’s (2021) service quality theory, which includes five indicators: officer attitude, procedures, service time, facilities, and service costs. The results show that the overall service quality is fairly good and satisfactory. The attitude of the officers is excellent—friendly and professional. The procedures are simple and easy to understand, although information regarding service schedules and routes is still limited. Service time is fast, averaging only 2–5 minutes, even quicker than the standard. However, physical facilities such as waiting chairs are not yet available, and some service locations are less comfortable. Service costs are in accordance with applicable regulations. Therefore, the Joint Samsat Office of Pamekasan needs to improve supporting facilities, expand the dissemination of service schedules and routes, and evaluate service locations to ensure a more comfortable and conducive experience for taxpayers.
Analisis Pengelolaan Arsip Terhadap Proses Temu Kembali Arsip di Dewan Perwakilan Rakyat Daerah Kabupaten Sidoarjo M, Meirinawati; Alfarisy, Alfian Maulana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 12 (2025): July 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.16422729

Abstract

The background of this research is based on the importance of archive management in supporting the effectiveness of archival services, especially in archival reunion services. This study aims to analyze the management of archives on the process of reuniting archives in the Regional House of Representatives of Sidoarjo Regency. The research method used is descriptive qualitative with data collection techniques through observation, interviews, and documentation. Data analysis was carried out using models from Miles and Huberman. The theory used refers to the theory put forward by Widjaja (2003) regarding the factors of good archives, including the use of the right storage system, qualified archival facilities, and qualified archival officers. The results of the study show that even though the Sidoarjo Regency Regional People's Representative Council has optimized the facilities and infrastructure of the archive center, there are still various obstacles, such as the limited number of archive employees, the lack of storage facilities (archive boxes and shelves), and the weak classification system which has an impact on the slow process of rediscovering archives. Therefore, it is necessary to increase the capacity of human resources, provide adequate facilities, and implement a more structured archive management system such as archive digitization so that the archive reunion process can run effectively and efficiently.
Strategi Pengembangan Wisata Taman Hiburan Pantai Kenjeran Kota Surabaya Sajidah, Ummu; M, Meirinawati
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 1 (2025): Agustus
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.16357734

Abstract

Tourism development has an important role in driving national development and increasing local revenue. Such development requires proper strategic management to plan and implement policies effectively. The Surabaya City Government through the Surabaya City Culture, Youth, and Sports, and Tourism Office is developing tourism, one of which is the Kenjeran Beach Amusement Park destination which is experiencing instability in the number of tourist visits. This study aims to describe the tourism development strategy of Kenjeran Beach Amusement Park, Surabaya City. This research uses descriptive qualitative methods with data collection methods using observation, interviews, documentation, and literature studies. The focus of this research is based on the theory (Amerta, 2019) consisting of Attraction, Accessibility, Amenity, Ancillary (Tourism Organization). The results showed that the development of Kenjeran Beach Amusement Park, including: (1) Attraction is realized in the addition of artificial attractions and cultural attractions; (2) Access includes road infrastructure, traffic signs, directions, adequate parking, digital ticketing services, and public transportation access; (3) Amenity includes facilities that are quite complete and in accordance with tourism characteristics, but need to be optimized; (4) Ancillary is realized in the implementation of daily monitoring and evaluation as well as cross-sector cooperation with OPD in Surabaya City, local communities, to the private sector. However, more intensive human resource development and promotion are still needed.
Strategi Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu dalam Meningkatkan Kepatuhan Pelaporan Laporan Kinerja Penanaman Modal dalam Negeri Kota Surabaya Octaverina, Shelina Rintan; M, Meirinawati; Fanida, Eva Hany; Oktariyanda, Trenda Aktiva
Madani: Jurnal Ilmiah Multidisiplin Vol 3, No 12 (2026): January
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18212905

Abstract

This study aims to analyze the strategy of the Surabaya City Investment and One-Stop Integrated Service Office (DPMPTSP) in improving LKPM reporting compliance for domestic business actors (PMDN). This study uses a qualitative approach with descriptive methods. Data collection techniques are carried out through in-depth interviews, observation, and documentation. Research informants consist of Surabaya City DPMPTSP employees and PMDN business actors. Data analysis is carried out using SWOT analysis through the preparation of IFAS and EFAS matrices to identify strengths, weaknesses, opportunities, and threats that affect LKPM reporting compliance. The results show that the Surabaya City DPMPTSP has strengths in the form of intensive mentoring programs through Lapis-Lupis and TAKON SOBAT services, human resource competency, and support for service facilities and infrastructure. The weaknesses faced include limited human resources, technical constraints in the OSS-RBA system, and a suboptimal reporting reminder system. In terms of opportunities, the enactment of Government Regulation Number 28 of 2025, support from the Surabaya City Government, and the potential for strengthening the communication system are factors that support increased compliance with LKPM reporting. Meanwhile, threats stem from low awareness among some business actors, limited coordination with company PICs, and disruptions to the OSS-RBA system. Based on the results of the IFAS and EFAS analysis, the strategic position of the Surabaya City DPMPTSP is in the Strength–Opportunity (SO) quadrant.
The effectiveness of the vote recapitulation information system Application (Sirekap) in the recapitulation of election votes in Karangwungulor Village, Laren District, Lamongan Regency Funuha, Ikhfananfalul; M, Meirinawati; Fanida, Eva Hany; Oktariyanda, Trenda Aktiva
Madani: Jurnal Ilmiah Multidisiplin Vol 4, No 1 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18396780

Abstract

The Recapitulation Information System (SIREKAP) application was developed by the General Elections Commission (KPU) to support digital vote recapitulation. This study aims to analyze the effectiveness of the SIREKAP application in vote recapitulation in Karangwungulor Village, Laren District, Lamongan Regency. The study used a qualitative approach with descriptive methods through interviews, observation, and documentation. The results indicate that SIREKAP is quite effective in accelerating the delivery of recapitulation results and increasing information transparency. However, its effectiveness is not optimal due to internet network constraints, system instability, limited human resources, and data reading errors by the OCR system. Improvements in technical aspects, human resource capacity, and supporting infrastructure are needed for SIREKAP to function optimally, especially in rural areas.
The Effect of Customer Experience and Perceived Value on Tourist Satisfaction among Sidoarjo City Tour Bus Users Fadilla, Anisa Nur; M, Meirinawati; Fanida, Eva Hany; Niswah, Fitrotun
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18371566

Abstract

This study aims to analyze the influence of customer experience and perceived value on tourist satisfaction among users of the Sidoarjo City Tour Bus as a form of public tourism transportation service. The Sidoarjo City Tour Bus represents a regional government service innovation intended to support tourism development while improving urban tourism accessibility. This study employs a quantitative approach using a survey method involving tourists who used the Sidoarjo City Tour Bus. Data were collected through questionnaires distributed to 99 respondents and analyzed using multiple linear regression with the assistance of SPSS software. The results indicate that customer experience does not have a significant effect on tourist satisfaction, suggesting that the experiences perceived by users are still subjective and not consistently felt by all service users. In contrast, perceived value has a positive and significant effect on tourist satisfaction, making it the most dominant variable in influencing satisfaction among Sidoarjo City Tour Bus users. These findings indicate that tourist satisfaction is more strongly determined by perceptions of benefits, service quality, and the suitability between sacrifices made and benefits received rather than by emotional experience alone. Therefore, this study recommends that the management of the Sidoarjo City Tour Bus and the local government enhance service value through improvements in facilities, information systems and registration processes, as well as optimization of comfort and schedule certainty. These efforts are important to increase tourist satisfaction and to support sustainable tourism development in Sidoarjo Regency.
Manajemen Strategi Dinas Kebudayaan Kepemudaan dan Olahraga serta Pariwisata Guna Pengembangan Kawasan Wisata Pecinan Kya – Kya Kota Surabaya Aliy, Adhim Lathif; M, Meirinawati; Fanida, Eva Hany; Oktariyanda, Trenda Aktiva
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18396647

Abstract

Surabaya City has various heritage tourism potentials that can be developed as leading tourist attractions, one of which is the Kya–Kya Kembang Jepun Chinatown Tourism Area. This area is a cultural and historical tourism destination with high historical, social, and cultural value, making it highly potential for sustainable development. The management of this tourism area requires the implementation of appropriate strategic management to enhance tourist attractiveness, increase the number of visitors, and provide positive contributions to the local economy and the preservation of cultural values. This study aims to examine and analyze the strategic management of the development of the Kya–Kya Chinatown Tourism Area implemented by the Department of Culture, Youth and Sports, and Tourism of Surabaya City. This research employs a descriptive method with a qualitative approach. Data collection techniques include field observations, in-depth interviews, and documentation involving the Department of Culture and Tourism, tourism area business actors, and visiting tourists. Data analysis was conducted using the Miles and Huberman model, which consists of data reduction, data display, and conclusion drawing. The results indicate that the development strategy of the Kya–Kya Chinatown Tourism Area has referred to four tourism development indicators in accordance with the Regulation of the Minister of Tourism and Creative Economy Number 12 of 2020, namely accessibility, amenities, attractions, and promotion.  
Analisis Kualitas Pelayanan Identitas Kependudukan Digital (IKD) di Dinas Kependudukan dan Pencatatan Sipil Kota Mojokerto Ramdhani, Ilham; Oktariyanda, Trenda Aktiva; M, Meirinawati; Fanida, Eva Hany
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18340177

Abstract

Population administration services are an essential part of public services in fulfilling citizens’ basic rights. As an effort to modernize digital-based services, the Directorate General of Population and Civil Registration introduced the Digital Population Identity (IKD) service. However, the implementation of IKD at the Department of Population and Civil Registration of Mojokerto City still faces various technical and service-related challenges. This study aims to describe the quality of IKD services using seven digital service quality indicators proposed by (Aljukhadar et al., 2022). This research employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation, and analyzed using the Miles and Huberman model. The findings indicate that the quality of IKD services has not yet been fully optimized, particularly in terms of interactivity, information and assistance quality, ease of use, system stability, public understanding of data privacy and security, and application interface design. Therefore, strengthening the application system, improving digital information and assistance, and developing a more user-friendly application design are recommended to enhance the quality of IKD services in the future.
Kualitas Pelayanan Penyelenggaraan Pelayanan Perizinan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Jawa Timur Sari, Putri Indah; M, Meirinawati; Fanida, Eva Hany; Oktariyanda, Trenda Aktiva
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18213604

Abstract

The provision of business licensing services constitutes a crucial pillar in strengthening the investment ecosystem and accelerating economic growth at the regional level. In East Java, e-government innovation is implemented through the East Java Online Single Submission (JOSS) system under the authority of the Department of Investment and One-Stop Integrated Services (DPMPTSP). However, its operation still faces obstacles such as lengthy processing times, complex bureaucracy, and weak synergy among technical agencies. This study aims to evaluate the quality of licensing services on the JOSS platform at DPMPTSP East Java. Using a descriptive qualitative approach, data were collected through observation, interviews, and document review. The evaluation framework refers to the theory of Pham et al. (2023), which examines five main aspects: ease of interaction, service fulfillment, user care, data security, and trust. The research findings indicate that, in general, the JOSS platform has facilitated access to licensing services fairly effectively. Although aspects of security and ease of use are adequate, the variables of timeliness (fulfillment) and complaint handling (citizen care) still require improvement. Synchronization among agencies and enhancement of human resource quality are key to optimizing services in the future.
Kualitas Pelayanan Izin Cerai Aparatur Sipil Negara di Badan Kepegawaian Daerah Provinsi Jawa Timur Indrawati, Tri Mei; M, Meirinawati; Fanida, Eva Hany; Oktariyanda, Trenda Aktiva
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18329937

Abstract

Divorce permit services for civil servants (ASN) are part of personnel administration services that are highly sensitive because they relate to personal matters, ethics, and civil service discipline. Therefore, the quality of divorce permit services is an important aspect in maintaining bureaucratic professionalism and civil servants' trust in government institutions. This study aims to analyze the quality of divorce permit services for ASN at the Regional Civil Service Agency (BKD) of East Java Province using Kotler and Keller's service quality theory, which includes the dimensions of physical evidence, reliability, responsiveness, assurance, and empathy. This study uses a descriptive qualitative method with data collection techniques through interviews, observation, and documentation. The results show that the quality of divorce permit services for ASN at the BKD of East Java Province is generally in the good category. The dimensions of assurance and empathy are the most prominent aspects, as demonstrated by the professional attitude of officers, consistency of information, protection of privacy, and personal attention to ASN as service users. However, the physical evidence and reliability dimensions still need improvement, particularly in relation to service facility limitations and the timeliness of administrative processes. This study recommends improving service infrastructure, optimizing information delivery, and strengthening internal coordination to continuously improve the quality of civil servant divorce permit services.
Co-Authors Alfarisy, Alfian Maulana Aliy, Adhim Lathif Annisa, Suzan Eva Hany Fanida, Eva Hany Fadilla, Anisa Nur FITROTUN NISWAH Funuha, Ikhfananfalul Indrawati, Tri Mei Nourmanita, Neny Ayu Octaverina, Shelina Rintan Oktariyanda, Trenda Aktiva Ramdhani, Ilham Sajidah, Ummu Sari, Putri Indah Wafa’, Naufal Syaraful