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All Journal Profit: Jurnal Manajemen, Bisnis dan Akuntansi Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik
Syarifah Arkani
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

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Pelayanan Publik dalam Perspektif Administrasi: Prinsip Kategori Barang, dan Jenis Layanan Sri Yulianty Mozin; Syarifah Arkani; Siti Nurhaliza Labasir
Profit: Jurnal Manajemen, Bisnis dan Akuntansi Vol. 4 No. 2 (2025): Profit : Jurnal Manajemen, Bisnis dan Akuntansi
Publisher : UNIVERSITAS MARITIM AMNI SEMARANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/profit.v4i2.3321

Abstract

Public service is a reflection of the relationship between the state and its citizens, measured through the effectiveness, accessibility, and accountability of bureaucracy in fulfilling basic public rights. This article examines public services from an administrative perspective by focusing on the principles of goods categorization (public goods, private goods, club goods, and common goods) and the classification of service types (goods and services). The study adopts a qualitative literature review approach by analyzing scholarly literature and public policy documents. The findings indicate that a precise understanding of public goods classification has strategic implications for policy formulation, resource allocation, and bureaucratic performance evaluation. This study further highlights that public service reform in Indonesia continues to face structural and cultural challenges, particularly in integrating good governance values and new public service principles. The article recommends a conceptual and institutional renewal to ensure that service systems are more adaptive to digital and inclusive societal dynamics.
Transformasi Tata Kelola Digital: Tantangan dan Peluang bagi Pemerintah Daerah di Era Society 5.0 Sri Yulianty Mozin; Hardiyanto Hardiyanto; Syarifah Arkani
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 3 No. 1 (2026): Maret: Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v3i1.1608

Abstract

The rapid advancement of digital technology has fundamentally altered the landscape of public governance, compelling local governments to adapt and embrace digital transformation. This study investigates the challenges and opportunities faced by local governments in Indonesia in implementing digital governance transformation within the framework of Society 5.0. Using a systematic literature review and case study methodology, this research analyzes governance transformation policies, institutional readiness, digital infrastructure, and human resource capacity across selected Indonesian regional governments. The findings reveal that while significant opportunities exist including enhanced public service delivery, improved transparency, citizen participation, and inter-agency coordination substantial challenges persist in digital infrastructure disparities, limited human resource capacity, regulatory ambiguity, and cybersecurity vulnerabilities. The study identifies five critical success factors for effective digital governance transformation: strong political commitment, adequate digital infrastructure investment, comprehensive human resource development, adaptive regulatory frameworks, and inclusive citizen engagement mechanisms. This research contributes to the theoretical discourse on e-government and digital governance in the context of developing countries, while offering practical policy recommendations for local governments navigating the transition to Society 5.0. The implications extend to policymakers, practitioners, and scholars engaged in public administration reform in the digital age.
Co-Authors Hardiyanto Hardiyanto Siti Nurhaliza Labasir Sri Yulianty Mozin