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All Journal Profit: Jurnal Manajemen, Bisnis dan Akuntansi Desentralisasi: Jurnal Hukum, Kebijakan Publik, Dan Pemerintahan
Siti Nurhaliza Labasir
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Pelayanan Publik dalam Perspektif Administrasi: Prinsip Kategori Barang, dan Jenis Layanan Sri Yulianty Mozin; Syarifah Arkani; Siti Nurhaliza Labasir
Profit: Jurnal Manajemen, Bisnis dan Akuntansi Vol. 4 No. 2 (2025): Profit : Jurnal Manajemen, Bisnis dan Akuntansi
Publisher : UNIVERSITAS MARITIM AMNI SEMARANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/profit.v4i2.3321

Abstract

Public service is a reflection of the relationship between the state and its citizens, measured through the effectiveness, accessibility, and accountability of bureaucracy in fulfilling basic public rights. This article examines public services from an administrative perspective by focusing on the principles of goods categorization (public goods, private goods, club goods, and common goods) and the classification of service types (goods and services). The study adopts a qualitative literature review approach by analyzing scholarly literature and public policy documents. The findings indicate that a precise understanding of public goods classification has strategic implications for policy formulation, resource allocation, and bureaucratic performance evaluation. This study further highlights that public service reform in Indonesia continues to face structural and cultural challenges, particularly in integrating good governance values and new public service principles. The article recommends a conceptual and institutional renewal to ensure that service systems are more adaptive to digital and inclusive societal dynamics.
Maladministrasi dalam Pelayanan BPJS Kesehatan di Rumah Sakit Pemerintah: Analisis Pelanggaran Asas-Asas Umum Pemerintahan yang Baik Perspektif Hukum Administrasi Negara: Studi di RSUD Dr. Wahidin Sudirohusodo Makassar Raihan A. Hanasi; Siti Nurhaliza Labasir; Lina Syafitri
Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan Vol. 3 No. 2 (2026): Mei: Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/desentralisasi.v3i2.1657

Abstract

Maladministration in BPJS Kesehatan services at government hospitals remains a persistent challenge that undermines the principles of good governance in Indonesia. This study examines violations of the General Principles of Good Governance (Asas-Asas Umum Pemerintahan yang Baik/AUPB) in the context of BPJS Kesehatan services at Dr. Wahidin Sudirohusodo Regional General Hospital (RSUD), Makassar, South Sulawesi. This research employs a normative-empirical legal method, combining statutory analysis with field data obtained through interviews and documentation. The findings reveal that maladministrative practices—including procedural delays, discriminatory treatment of BPJS patients, inadequate information disclosure, and arbitrary administrative decisions violate several AUPB principles enshrined in Law No. 30 of 2014 on Government Administration. These violations contravene the principles of legal certainty, impartiality, proportionality, and accountability. The study concludes that institutional reforms, strengthened supervisory mechanisms through the Ombudsman of the Republic of Indonesia, and enhanced legal literacy among healthcare workers are necessary to reduce maladministration. This research contributes to the development of administrative law enforcement in the Indonesian public health sector.
Co-Authors Lina Syafitri Raihan A. Hanasi Sri Yulianty Mozin Syarifah Arkani