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Wardana, Priya
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Computer Science & IT

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Analisis Antrian Dan Solusi Optimalisasi Pada Pelayanan Miniso di Suzuya Mall Rantauprapat Sofyan, Hadron; Maulana, Rezky; Wardana, Priya; Ritonga, Irmayanti
Journal of Computer Science and Information System(JCoInS) Vol 6, No 1: JCoIns | 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v6i1.6855

Abstract

This study aims to analyze the queuing system at Miniso's services in Suzuya Mall Rantauprapat, focusing on queue patterns, service efficiency, and optimization solutions. Using the M/M/1 queue theory model, the study reveals an imbalance in service capacity, especially during peak hours, leading to increased customer waiting times and decreased satisfaction levels. Proposed solutions include adding more cashiers, implementing an electronic queue system, and scheduling work shifts based on data. These strategies are expected to reduce waiting times, enhance operational efficiency, and provide a better customer experience.
Teori Konsep Dan Aplikasinya Dalam Transformasi Digital Organisasi Sofyan, Hadron; Wardana, Priya; Harahap, Rizky Pratama; Maulana, Rezky; Pasaribu, Teguh Fadillah Alwi
Journal of Computer Science and Information System(JCoInS) Vol 7, No 1: JCoInS | 2026
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v7i1.8843

Abstract

Management Information Systems (MIS) play a strategic role in supporting organizational management in the era of digital transformation. MIS integrates people, procedures, data, and technology to produce accurate, relevant, and timely information for managerial decision-making. This article aims to examine the basic concepts, principles, development, and application of Management Information Systems across various organizational sectors. The research method uses a conceptual literature review by analyzing MIS theories and practices, including historical development, system development models, cross-sector applications, and implementation challenges in the digital era. The results indicate that MIS functions not only as an operational tool but also as a core foundation for organizational digital transformation. Integration with modern technologies such as cloud computing, big data, and artificial intelligence enhances efficiency, transparency, and organizational competitiveness. This article is expected to serve as an academic and practical reference for organizations in implementing effective MIS.
Co-Authors Harahap, Rizky Pratama Maulana, Rezky Pasaribu, Teguh Fadillah Alwi Ritonga, Irmayanti Sofyan, Hadron