Journal of Computer Science and Information Systems (JCoInS)
Vol 6, No 1: JCoIns | 2025

Analisis Antrian Dan Solusi Optimalisasi Pada Pelayanan Miniso di Suzuya Mall Rantauprapat

Sofyan, Hadron (Unknown)
Maulana, Rezky (Unknown)
Wardana, Priya (Unknown)
Ritonga, Irmayanti (Unknown)

Article Info

Publish Date
05 Feb 2025

Abstract

This study aims to analyze the queuing system at Miniso's services in Suzuya Mall Rantauprapat, focusing on queue patterns, service efficiency, and optimization solutions. Using the M/M/1 queue theory model, the study reveals an imbalance in service capacity, especially during peak hours, leading to increased customer waiting times and decreased satisfaction levels. Proposed solutions include adding more cashiers, implementing an electronic queue system, and scheduling work shifts based on data. These strategies are expected to reduce waiting times, enhance operational efficiency, and provide a better customer experience.

Copyrights © 2025




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Journal of Computer Science and Information Systems (JCoInS)
Website

Abbrev

JCoInS

Publisher

Universitas Labuhanbatu

Subject

Computer Science & IT

Description

Journal of Computer Science and Information Systems (JCoInS) - Journal of the Information Systems Study Program seeks to facilitate critical study and in-depth analysis of information system problems, this journal is an expert computer science scientist, information system scientist. e-ISSN : ...