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All Journal Journal of Computer Science and Information Systems (JCoInS)
Maulana, Rezky
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Computer Science & IT

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Analisis Antrian Dan Solusi Optimalisasi Pada Pelayanan Miniso di Suzuya Mall Rantauprapat Sofyan, Hadron; Maulana, Rezky; Wardana, Priya; Ritonga, Irmayanti
Journal of Computer Science and Information System(JCoInS) Vol 6, No 1: JCoIns | 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v6i1.6855

Abstract

This study aims to analyze the queuing system at Miniso's services in Suzuya Mall Rantauprapat, focusing on queue patterns, service efficiency, and optimization solutions. Using the M/M/1 queue theory model, the study reveals an imbalance in service capacity, especially during peak hours, leading to increased customer waiting times and decreased satisfaction levels. Proposed solutions include adding more cashiers, implementing an electronic queue system, and scheduling work shifts based on data. These strategies are expected to reduce waiting times, enhance operational efficiency, and provide a better customer experience.
Co-Authors Ritonga, Irmayanti Sofyan, Hadron Wardana, Priya