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All Journal JOURNAL OF APPLIED INFORMATICS AND COMPUTING JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM)
Choerunnisa, Alfina
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Computer Science & IT

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ANALISIS KEMATANGAN LAYANAN CBT MAN 2 BANYUMAS MENGGUNAKAN ITIL V3 Choerunnisa, Alfina; Trianita, Isni; Wati, Eka Setia; Wahyuningsih, Melisa; Aji, Ranggi Praharaningtyas
Journal of Information System Management (JOISM) Vol. 7 No. 1 (2025): Juni
Publisher : Universitas Amikom Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24076/joism.2025v7i1.2089

Abstract

Permasalahan teknis pada sistem Computer-Based Test (CBT) di MAN 2 Banyumas berupa ketidakstabilan server, kerusakan sistem selama pelaksanaan ujian, serta pengelolaan akses yang belum optimal telah diidentifikasi oleh pihak institusi. Akan tetapi, penelusuran terhadap akar permasalahan tersebut belum dilaksanakan dengan pendekatan yang terstruktur. Berbagai faktor seperti ketergantungan yang terlalu tinggi terhadap satu orang administrator, terbatasnya standard operating procedure (SOP), serta absennya sistem monitoring masih berupa asumsi tanpa adanya konfirmasi objektif mengenai kemampuan proses teknologi informasi. Dalam rangka menyajikan analisis berdasarkan standar yang dapat diukur, penelitian ini menganalisis level kematangan layanan teknologi informasi menggunakan framework ITIL V3 pada ranah Service Operation (Event, Incident, Problem, Access Management) secara kuantitatif. Metode survei dengan skala Likert yang melibatkan 304 pengguna CBT, diperkuat dengan wawancara mendalam, diimplementasikan untuk mengidentifikasi gap antara praktik operasional aktual dengan standar ITIL V3. Hasil penelitian memperlihatkan disparitas yang signifikan: Incident Management level 4 (Managed) dan Access Management level 4 (Managed) telah meraih kematangan, sementara Event Management level 3 (Defined) dan Problem Management level 3 (Defined) diidentifikasi sebagai pusat kelemahan sistem. Secara keseluruhan, kematangan level 3 (Defined) membuktikan bahwa eksistensi dokumentasi prosedur tidak disertai dengan kemampuan preventif penting seperti monitoring secara real-time dan analisis akar permasalahan yang menyebabkan gangguan berulang secara fundamental. Hasil riset ini menyediakan gambaran objektif mengenai kapabilitas layanan TI berdasarkan ITIL V3 yang dapat dijadikan rujukan bagi MAN 2 Banyumas dalam meningatkan layanan CBT menuju level Optimized.
Facility Reservation System with Priority-Based Internal-External Conflict Resolution Choerunnisa, Alfina; Utomo, Fandy Setyo
Journal of Applied Informatics and Computing Vol. 10 No. 5 (2026): October 2026
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v10i5.13761

Abstract

The Education Office of Banyumas Regency manages six facility locations whose reservation process is still recorded manually using physical whiteboards, leading to unequal access to schedule information, double-booking risks, and the absence of an audit trail. This study aims to develop SIMPUL (Sistem Informasi Manajemen Peminjaman Unit Lokasi), a facility reservation system that implements a priority-based scheduling conflict resolution mechanism to automatically handle conflicts between internal and external users, along with reminder and digital calendar features. The system was developed using the Prototyping method (Aldisa) with Laravel 12, PHP 8.2, and MySQL, supported by data collected through observation, interviews, and a literature review. Testing was conducted using Black Box Testing, the System Usability Scale (SUS), and User Acceptance Testing (UAT). All Black Box Testing scenarios produced outputs that matched expectations. SUS evaluation involving nine respondents yielded an average score of 80.0, which falls in the acceptable category, while UAT results showed acceptance rates of 90.0% among internal users and 72.2% among external users. Based on these results, SIMPUL is capable of supporting facility reservation management by providing equal access to schedule information for internal and external users and automatically detecting and resolving scheduling conflicts, and has been declared feasible for implementation at the Education Office of Banyumas Regency.
Co-Authors Fandy Setyo Utomo Ranggi Praharaningtyas Aji Trianita, Isni Wahyuningsih, Melisa Wati, Eka Setia