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All Journal Community Development Journal: Jurnal Pengabdian Masyarakat LEBAH
Temu, Thobias Joni
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Strategi Optimalisasi Pelayanan di Kelurahan Nangameting, Kabupaten Sikka melalui Pendekatan Manajerial Da Mendez, Martina Rudolfa; Onang, Yuliana; Temu, Thobias Joni
Lebah Vol. 18 No. 3 (2025): May: Pengabdian
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/lebah.v18i3.325

Abstract

Pelayanan publik di tingkat kelurahan masih menghadapi tantangan seperti birokrasi yang lambat, kurangnya kompetensi aparatur, dan minimnya digitalisasi layanan. Program ini bertujuan mengevaluasi kinerja pelayanan di Kelurahan Nangameting serta merumuskan strategi optimalisasi layanan melalui pendekatan manajerial dan prinsip good governance. Metode yang digunakan mencakup evaluasi awal, pelatihan aparatur, digitalisasi layanan termasuk sistem e-Katalog, dan monitoring berkelanjutan. Hasil menunjukkan peningkatan efisiensi dan transparansi layanan. Pendekatan kolaboratif dengan kampus juga memperkuat daya saing kelurahan sebagai ujung tombak  pemerintahan
Co-Authors Aprianus, Petrus Yeris Camelia, Ferdinanda Da Mendez, Martina Rudolfa Dou, Stefani Wiwinda Kolit, Yosephina Helena Lehan Lamba, Leonardus Loainak, Maria Marliani Mage, Antonia Emanuela Makin, Maria Margareta Pihok Seku, Maria Estania Yuliana Onang