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All Journal Jurnal Office PINISI Discretion Review Pinisi Journal of Education and Management
., Haerul
Universitas Negeri Makassar
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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The Effectiveness of Earth and Building Tax Collection in Takalar District Irfan Irfan; Jumalia Mannayong; Haerul Haerul
PINISI Discretion Review Volume 3, Issue 1, September 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (266.366 KB) | DOI: 10.26858/pdr.v3i1.13267

Abstract

Regional autonomy gives the region the right to determine its own direction and development goals in the area. This research aims to analyze and discuss the Effectiveness of Land and Building Tax Collection in Takalar Regency. The research method used is qualitative with a Case Study approach. Data Collection and Validation Techniques are carried out by; observation, interview, and documentation. The data analysis technique used in this study is the analysis that is carried out continuously both in the process of collecting data and after the data collection has been completed. The data analysis process used in this study is data condensation, data display, and conclusion drawing/verifications. The results of the study are based on the Source Approach of the Takalar District Financial Management Agency in terms of human resources and the source of facilities and infrastructure which are considered to be still relatively low/insufficient in the management of increased PBB collection.
The Effect of Excellent Service with the A6 Concept on Student Satisfaction at SMK Negeri 7 Makassar Haerul Haerul; Indah Purnama Sari; Risma Niswaty
Pinisi Journal of Education and Management Volume 2, Number 1, January-April 2023
Publisher : Pinisi Journal of Education and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Excellent service is a service that prioritizes the interests of customers or students. Service providers must be able to provide good service quality standards that exceed the expectations of students so that the needs, desires and expectations of students are met. This study aims to determine the picture of excellent service with the A6 concept, the picture of student satisfaction, and the influence of excellent service with the A6 concept on student satisfaction at SMK Negeri 7 Makassar. This research is a quantitative research that shows cause-and-effect relationships. The sample in this study amounted to 85 students with stratified random sampling techniques. The data collection techniques used are questionnaires, observations and documentation. The data analysis techniques used in this study are descriptive statistical analysis and inferential statistical analysis. The results showed that the variables of excellent service at SMK Negeri 7 Makassar were in the very good category with indicators, namely ability, attitude, appearance, attention, action, and accountability, while the variables of student satisfaction were in the very good category with indicators of speed, accuracy, safety, friendliness, and comfort. Based on the results of the product moment correlation test, the relationship between variables is moderate. Based on the results of a simple linear regression analysis, it was concluded that there was a positive and significant influence of excellent service with the A6 concept on student satisfaction at SMK Negeri 7 Makassar. This research uses the A6 concept as the basis for excellent service to provide satisfaction to students so that the needs, desires or expectations of students are met.
Application of Good Governance Principles to Employee Work Effectiveness (Study at Makassar City Council Secretariat) Asrina Basri; Rifdan Rifdan; Haerul Haerul
Jurnal Office Volume 9, Number 1, January-June 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v9i1.43729

Abstract

The public organization of each local government in carrying out the implementation of regional autonomy requires human resources, namely local government officials who are able to realize the characteristics of good governance. This study aims to determine; how good is the application of the principles of good governance at the Makassar City DPRD Secretariat, how high is the level of effectiveness of employees at the Makassar City DPRD Secretariat, and how much influence does the application of good governance principles have on employee effectiveness at Makassar City DPRD Secretariat. This type of research is quantitative with using a descriptive and correlational approach. Data collection techniques were carried out through interviews, questionnaires and documentation. Data analysis technique used is data analysis used is descriptive statistical analysis and inferential statistical analysis using simple regression for hypothesis testing. The results of the study show that the level of application of the principles of good governance which focuses on one principle, namely the principle of transparency at the Makassar City DPRD Secretariat, is classified as good category, this is viewed from informativeness, openness, and disclosure). The level of employee effectiveness is in the good category, in terms of alertness, absenteeism, motivation, job satisfaction, workload, and time to complete tasks. There is a significant effect of the application of the principles of good governance on the effectiveness of the work of employees at the Makassar City DPRD Secretariat.
Co-Authors Asrina Basri Indah Purnama Sari Irfan Irfan Jumalia Mannayong Rifdan . Risma Niswaty