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All Journal Journal of Indonesian Scholars for Social Research
As’ad, Abdul Rasyid
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Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Strategies Educational Service and Innovation of Learning Materials in Enhancing Cadet Satisfaction at the National Maritime Academy of Greater Jakarta Kwartama, Agung; Paiman; As’ad, Abdul Rasyid; Abbas, Rianat; Ahmed, Abdal
Journal of Indonesian Scholars for Social Research Vol. 5 No. 1 Special Issues (2025): Innovation and Social Transformation for Golden Indonesia 2045
Publisher : Cendekiawan Indonesia Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59065/jissr.v5i1 (Special Issues).184

Abstract

This research aims to explore the educational service strategies and innovative learning materials implemented at the National Maritime Academy of Greater Jakarta to enhance cadet satisfaction. The methodology employed in this study is a quantitative approach, with surveys serving as the data collection instrument. The research sample consists of 90 cadets selected randomly. The collected data were analysed using descriptive and inferential statistical techniques. The results indicate a significant positive relationship between effective educational service strategies and innovative learning materials and the level of cadet satisfaction. For instance, 85% of respondents stated that innovations in learning materials, such as the use of digital technology, greatly assist in understanding course content. Furthermore, responsive and communicative service from lecturers also contributes to cadet satisfaction, with 78% of cadets expressing satisfaction with their interactions with instructors. These findings suggest that enhancing educational service strategies and innovating learning materials could be key to improving cadet satisfaction at the National Maritime Academy of Greater Jakarta.
Co-Authors Abbas, Rianat Ahmed, Abdal Kwartama, Agung Paiman