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All Journal Jurnal Manajemen dan Organisasi Indonesian Journal of Business and Entrepreneurship (IJBE) Journal of Economic, Bussines and Accounting (COSTING) MBIA Meteor STIP Marunda Dinasti International Journal of Digital Business Management Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Darma Agung Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Journal of Indonesian Scholars for Social Research Jurnal Marine Inside Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Gici Jurnal Keuangan dan Bisnis Ocean Engineering: Jurnal Ilmu Teknik dan Teknologi Maritim Jurnal Ekonomi Manajemen Akuntansi Dharma Ekonomi Matemar Jurnal Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Cakrawala Bahari International Journal of Technology and Education Research International Journal of Economics, Business and Innovation Research Asian Journal of Management, Entrepreneurship and Social Science Journal of Teaching and Education for Scholars Proceeding of The International Conference on Management, Entrepreneurship, and Business International Journal of Economics and Management Research
Kwartama, Agung
Akademi Maritim Nasional Jakarta Raya
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ASPEK DIGITALISASI DALAM PENINGKATAN MARKETING PADA PERUSAHAAN JASA ANGKUTAN LAUT (STUDI KASUS PT. YICHENG LOGISTICS- JAKARTA) Agung Kwartama
JURNAL MATEMAR: MANAJEMEN DAN TEKNOLOGI MARITIM Vol. 2 No. 1 (2021): Jurnal Matemar (Maret)
Publisher : Akademi Maritim Nasional Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59225/matemar.v2i1.68

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh faktor-faktor marketing yang terdiri dari keahlian teknologi, Service dan keamanan dalam pengiriman terhadap pengiriman barang PT. Yicheng Logistics – Indonesia. Jenis penelitian menggunakan pendekatan kuantitatif deskriptif. Populasi penelitian ini adalah pelanggan PT. Yicheng Logistics – Indonesia . Sampel penelitiannya adalah 55 responden dengan menggunakan teknik simple random sampling dan metode pengumpulan data menggunakan kuesioner. Untuk mengetahui seberapa besar pengaruh variable dependen terhadap variabel independen digunakan analisis regresi linear berganda. Hasil penelitian ini menunjukan Kemudahan (X1), Konten (X2), Respon (X3), Keamanan (X4) dan Kepercayaan (X5) secara simultan berpengaruh signifikan terhadap Peningkatan penjualan jasa Angkutan Laut (Y) pada Perusahaan jasa angkutan laut.
Takhayul pada Produk terhadap Kinerja Pemasaran Adek Adek; Agung Kwartama; Sumiyatiningsih Sumiyatiningsih; Didik Indriawan
MBIA Vol 18 No 3 (2019)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (278.388 KB) | DOI: 10.33557/mbia.v18i3.672

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh takhayul terhadap kinerja pemasaran yang dimoderasi produk. Jenis penelitian menggunakan pendekatan kuantitatif deskriptif. Populasi penelitian ini adalah pemilik bisnis yang percaya takhayul untuk produk. Sampel penelitiannya adalah 200 responden yang diambil dengan menggunakan teknik purpose sampling dan metode pengumpulan data menggunakan kuesioner. Metode penelitian yang digunakan adalah statistik deskriptif menggunakan aplikasi Lisrel versi 8.80 untuk mengolah dan menganalisis data Structural Equation Modeling. Hasil penelitian menunjukan bahwa pengaruh yang signifikan takhayul terhadap produk; pengaruh yang signifikan takhayul produk terhadap kinerja pemasaran; tidak adanya pengaruh yang signifikan takhayul terhadap kinerja pemasaran.
The Implementation Of Pertamina Safety Approval (Psa) And Training On Work Safety Mediated By Safety Culture On Board The Fleet Of Ships Owned By PT. XYZ Shipping: English Agung Kwartama; Lie Adek
International Journal of Economics, Business and Innovation Research Vol. 3 No. 04 (2024): July, International Journal of Economics, Business and Innovation Research (IJ
Publisher : Cita konsultindo

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Abstract

Pertamina Safety Approval (PSA) is a document that shows when a ship has met the standards and criteria of the vetting inspection results whereas safety departement prepare before vessel departured. The research aims to determine the effect of implementing Pertamina Safety Approval (PSA) and safety training on work mediated by safety culture on PT's fleet of ships. XYZ. The research method uses an explanatory quantitative approach. The total sample is 90 respondents who have a PSA and are on board in 2022. The analysis tools used are SPSS and SEMPLS. The research results show that there is a direct and indirect influence between the implementation of Pertamina Safety Approval (PSA) and safety training on work safety mediated by safety culture on company's fleet of ships. XYZ
The Influence Of Agency Services And Business Strategy On Customer Satisfaction At PT. Bahari Eka Nusantara Representative Ben Line Agencies Indonesia Agung Kwartama; Alexandros Siringo Ringo
Asian Journal of Management, Entrepreneurship and Social Science Vol. 4 No. 02 (2024): May, Asian Journal of Management Entrepreneurship and Social Science ( AJMESC
Publisher : Cita Konsultindo Research Center

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Abstract

The obstacles that PT. Bahari Eka Nusantara in increasing the number of customers has difficulty providing satisfaction to customers and the ship's crew itself and inaccuracies in registering when ships arrive and depart, resulting in high costs waiting for service schedules. The existence of PT. Bahari Eka Nusantara as a representative of Ben Line Agencies specifically shows recognition of Indonesia's maritime potential and commitment to establishing strong cooperation in supporting the growth of this sector at the national level. The formulation and aim of this research is to determine and analyze the influence of agency services and business strategy on customer satisfaction at PT. Bahari Eka Nusantara Representative of Ben Line Agencies Indonesia, especially the Jakarta branch. The analysis technique used in the research is a survey method with quantitative research through distributing questionnaires as primary data. With a sample of 77 customer respondents who are agents of PT. Bahari Eka Nusantara Representative of Ben Line Agencies Indonesia, especially the Jakarta branch. The research results show that there is a positive and significant influence of agency services on customer satisfaction at PT. Bahari Eka Nusantara Representative of Ben Line Agencies Indonesia, there is a positive and significant influence of business strategy on customer satisfaction at PT. Bahari Eka Nusantara Representative of Ben Line Agencies Indonesia and there is a positive and significant influence of agency services and business strategy simultaneously on customer satisfaction at PT. Bahari Eka Nusantara Representative of Ben Line Agencies Indonesia. It can be concluded that directly or simultaneously there is a positive and significant influence of agency services and business strategy on customer satisfaction at PT. Bahari Eka Nusantara Representative of Ben Line Agencies Indonesia
EFEKTIFITAS PENGUNAAN LINTASAN JALUR LAUT MELALUI PUBLIC SERVICE OBLIGATION KEPADA PELAYARAN PT.PELNI (Persero) Kwartama, Agung; Sumiyatiningsih, Sumiyatiningsih; Indriawan, Didik
JURNAL DARMA AGUNG Vol 31 No 5 (2023): OKTOBER
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Darma Agung (LPPM_UDA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46930/ojsuda.v31i5.3762

Abstract

PELNI dirasakan tidak tepat guna dan kurang efektif karena seringkali PSO yang diterima belum habis digunakan untuk meningkatkan pelayanan angkutan penumpang melainkan untuk tujuan pelayanan lainnya. Kesenjangan infrastruktur tersebut pasca krisis dirasakan semakin menghawatirkan. Didalam pemenuhan Pelayanan Umum (Public Service Obligation/PSO) dalam melaksanakan pemenuhan infrastruktur, diperuntukan daerah terpencil yang tidak cepat menghasilkan, yang operatornya mengalami kerugian, menjadi hal perlu ing untuk diperhatikan oleh pembuat kebijakan. Menurut Undang-undang No. 17 tahun 2008 “pelayaran adalah satu kesatuan system yg terdiri atas angkutan di perairan, kepelabuhanan, keselamatan dan keamanan, serta perlindungan di lingkungkan maritim.” System transportasi yang dapat mempengaruhi keputusan konsumen seperti melakukan pergerakan/perjalanan. Secara masing-masing konsumen yang berbeda akan mempertimbangkan atribut pelayanan yang berbeda pula, yang mencerminkan perbedaan dalam karakteristik social dan ekonomi. memberikan beberapa atribut pelayanan untuk jasa transportasi. Analisa mengenai Efektifitas jalur lintasan pelayaran melalui public service obligation pada PT Pelayaran Nasional Indonesia (persero)
THE INFLUENCE OF WORK MOTIVATION ON OPERATIONAL EMPLOYEE PERFORMANCE AT PT. PUPUK INDONESIA LOGISTICS JAKARTA Kakisina, Girnisia; Kwartama, Agung; Kurniadi, Bambang; Ariska, Riris; Ahmad, Syaiful
Meteor STIP Marunda Vol 17 No 1 (2024): June
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat (P3M) STIP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36101/msm.v17i1.340

Abstract

To achieve this success, companies have production factors such as human resources, capital, raw materials and machines. However, compared to other company-specific factors, it is the human resource factor that makes the biggest or main contribution to the success of a company. Analyzing the coefficient of determination (Kd) obtained a coefficient of determination of 55.2%, which means work motivation (variable) is part of the author's analysis in the research. We analyzed the correlation coefficient (r) and found that the correlation coefficient r = 0.74. These results mean that the work incentives provided by a company are closely related to employee performance. If the correlation results are positive, it means the relationship is in the same direction, and when motivation decreases, employee performance also decreases. High work motivation encourages employees to work as best as possible according to the company's plans, thus supporting the company's survival.
PENGARUH KUALITAS LAYANAN DAN PENGEMBANGAN PELABUHAN TERHADAP KEPERCAYAAN YANG BERIMPLIKASI PADA LOYALITAS PENGGUNA JASA BONGKAR MUAT DI PT JAKARTA INTERNATIONAL CONTAINER TERMINAL (JICT) Juanda Juanda; April Gunawan Malau; Agung Kwartama
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 5 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i5.12395

Abstract

Penelitian ini bermaksud guna mengkaji kualitas layanan dan pengembangan pelabuhan dalam memengaruhi kepercayaan dan loyalitas pengguna jasa di PT Jakarta International Container Terminal (JICT). Permasalahan yang dihadapi adalah peningkatan volume muatan yang sering menekan kualitas layanan, waktu bongkar muat, serta kelancaran arus barang, yang berdampak pada kepercayaan dan loyalitas pengguna. Populasi penelitian ini adalah manajer dan supervisor pengguna jasa bongkar muat di PT JICT. Sampel yang dipergunakan berjumlah 60 responden. Penelitian ini mempergunakan pendekatan kuantitatif dan didukung oleh desain kausalitas: data primer peneliti kumpulkan dari kuesioner skala Likert, serta data sekunder dari publikasi sebelumnya. Teknik pengumpulan data terlaksana melalui survei menggunakan kuesioner. Analisis data menggunakan SmartPLS 4 untuk memperoleh hasil yang cepat dan akurat. Hasil penelitian memperlihatkan bila kualitas layanan dan pengembangan pelabuhan secara signifikan memengaruhi kepercayaan, dan kepercayaan memengaruhi loyalitas pengguna jasa. Kualitas layanan dan pengembangan pelabuhan juga memengaruhi loyalitas baik secara langsung ataupun melalui mediasi kepercayaan. Kesimpulannya, peningkatan kualitas layanan dan pengembangan pelabuhan di PT JICT berperan penting dalam membangun kepercayaan dan loyalitas pengguna. Saran yang diberikan adalah pentingnya investasi dalam pengembangan pelabuhan dan perbaikan kualitas layanan untuk mempertahankan kepercayaan dan loyalitas pengguna jasa di masa mendatang.
Peningkatan Sistem Inaportnet dan Kualitas Pelayanan Kapal Terhadap Kinerja pada Kantor Otoritas Pelabuhan Utama Tanjung Priok Jakarta Agung Kwartama; Titis Ari Bowo; Lie Adek; Roma Dormawaty
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim Vol. 3 No. 4 (2024): Desember: Jurnal Ilmu Teknik dan Teknologi Maritim
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ocean.v3i4.2755

Abstract

The main Tanjung Priok Port Authority (OP) is the technical implementing unit as well as the highest coordinator at the port, having an important role in accelerating activities at the port. The Port Authority is within the Ministry of Transportation and is responsible to the Director General of Sea Transportation. The functions of the Port Authority include regulating, controlling and supervising port activities. To be able to integrate system services at ports, the Ministry of Transportation applies a system, namely the Inaportnet system. Inaportnet is an internet-based electronic service system to integrate standard port information systems in physically serving ships from all agencies and stakeholders at the port. Inaportnet is the leading solution for port services, where the acceleration of data exchange between stakeholders at the port can be done quickly, in order to minimize time and have an impact on speeding up ship services at the port. The performance of employees at the main Port Authority office is a concrete action in carrying out the work that has been given by government agencies. Every government agency always expects its employees to have work performance which will later provide optimal contributions to government agencies. In addition to providing an optimal contribution, it will improve the performance of government agencies. Broadly speaking, the continuity of a government agency is influenced by the performance of its employees. Employee performance has a very important role in running the organization. Employee performance is required to work seriously with their abilities to achieve good work results.
Pelayanan Wire Crane Terhadap Pencapaian Port Time KM. Logistik Nusantara 4 di PT. Pelayaran Nasional Indonesia (PT Pelni) di Jakarta Cari Arianto; Agung Kwartama
Ocean Engineering : Jurnal Ilmu Teknik dan Teknologi Maritim Vol. 3 No. 4 (2024): Desember: Jurnal Ilmu Teknik dan Teknologi Maritim
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/ocean.v3i4.2835

Abstract

Ships with efficient port time reflect success in various aspects such as port operations, including time management, coordination between related parties, readiness of facilities and equipment, and workforce reliability. These efficiencies not only benefit port operators and shipping companies, but also contribute to smooth logistics supply chains, lower costs and increase economic competitiveness. Researchers determine 2 (two) types of data, namely secondary data and primary data, which will be processed through interviews and literature. By knowing each of the port time components above, we can understand the key to increasing operational efficiency, reducing costs, and ensuring smooth port and ship operations. Process optimization at each stage of port time implemented can help ports and shipping companies achieve competitive advantage and increase customer satisfaction Keywords: , , ,
PENGARUH PELAPORAN DOKUMEN CARGO MANIFEST GUNA MENUNJANG KELANCARAN KEDATANGAN DAN KEBERANGKATAN KAPAL DI PT. DERMAGA MANDIRI SEJAHTERA BATAM Kwartama, Agung
Jurnal Gici Jurnal Keuangan dan Bisnis Vol 16 No 2 (2024): Jurnal Keuangan dan Bisnis
Publisher : Sekolah Tinggi Ilmu Ekonomi GICI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58890/jkb.v16i2.311

Abstract

Abstrak Perkembangan ekonomi global khususnya industri perkapalan yang semakin cepat dan beragam, memaksa suatu negara untuk mengekspor ke negara lain atau mengimpor dari negara lain untuk memenuhi kebutuhan masyarakat negara tersebut. Permintaan ekspor dan impor semakin meningkat, dan tidak ada satu negara pun di dunia yang menawarkan akses bebas barang masuk dan keluar negara. Direktorat Jenderal Bea dan Cukai (DJBC) adalah nama instansi pemerintah yang melayani masyarakat di bidang kepabeanan dan cukai. Kepabeanan adalah segala sesuatu yang berhubungan dengan pengawasan pergerakan barang yang masuk atau keluar daerah pabean. Cukai adalah pajak negara yang dipungut atas terhadap barang tertentu yang mempunyai ciri atau kharakteristik yang diatur dalam undangundang cukai. Sistem aplikasi pelayanan manifest di Direktorat Jenderal Bea dan Cukai terlaksana pada tahun 2006 dengan diterbitkannya Peraturan Menteri Keuangan Nomor PMK-39/PMK.04/2006 tanggal 19 Mei 2006 tentang tatalaksana pemberitahuan kedatangan Sarana Pengangkut, Manifest kedatangan sarana pengangkut dan Keberangkatan Sarana Pengangkut. Keyword : Document, Cargo Manifest, Arrival and Departured , Vessel Abstract The development of the global economy, especially the increasingly rapid and diverse shipping industry, forces a country to export to other countries or import from other countries to meet the needs of the people of that country. The demand for exports and imports is increasing, and there is not a single country in the world that offers free access for goods in and out of the country. The Directorate General of Customs and Excise (DJBC) is the name of the government agency that serves the public in the field of customs and excise. Customs is everything related to the supervision of the movement of goods entering or leaving the customs area. Excise is a state tax levied on certain goods that have characteristics or traits regulated in excise law. The manifest service application system at the Directorate General of Customs and Excise was implemented in 2006 with the issuance of Regulation of the Minister of Finance Number PMK-39/PMK.04/2006 dated 19 May 2006 concerning the procedure for notification of the arrival of Transport Facilities, Manifests for the arrival of transport facilities and Departures of Transport Facilities. Keyword : Document, Cargo Manifest, Arrival and Departured , Vessel.
Co-Authors Abbas, Rianat Adek Adek Adek Ahmad, Syaiful Ahmed, Abdal Akhmad Sopani Alexandros Siringo Ringo April Gunawan Malau April Gunawan Malau April Gunawan Malau Ariska, Riris As’ad, Abdul Rasyid Ayuni , Novianty Elizabeth Bambang Kurniadi, Bambang Baruno Winahyu Aji Cari Arianto Desiana Endah Pramesti Didik Indriawan Didik Indriawan Eka Wahyu, Krisma HERI SUSANTO Ika Yuliasari Indah, Meuthia Indriawan, Didik Juanda Juanda Kakisina, Girnisia Lie Adek Lie Adek Ndori, Akhmad Orgunsanya, Victoria Abosede Paiman Paiman Paiman Paiman Paiman Pramesti, Desiana Endah Rizky Reynaldi Roma Dormawaty S Siswanto samiyono Samiyono Samiyono Samiyono, Samiyono Sipahutar, Yohana Avdes Roito Sopani, Akhmad Sumali, Bambang Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih Sumiyatiningsih, Sumiyatiningsih Syahdan Tanjung Titis Ari Bowo Wibowo, Titis Ari Wiliantara, Made