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All Journal Journal of Administrative and Sosial Science (JASS) Public Service And Governance Journal
Angye Mareta Y
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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Teori Dan Implementasi Pengambilan Keputusan Dan Kaitannya Dengan Teori Rational Choice Dalam Administrasi Publik Angye Mareta Y; Fachri Adnan; Afriva Khaidir
JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE Vol. 6 No. 2 (2025): Juli: Journal of Administrative and Sosial Science (JASS)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jass.v6i2.1938

Abstract

This study aims to analyze the theory and implementation of decision-making in public administration and to examine its relation to Rational Choice Theory. In the context of public administration, decision-making is influenced not only by norms and bureaucratic structures but also by the rationality of the actors involved. Rational Choice Theory views individuals as rational agents who make decisions based on cost-benefit calculations to maximize personal interest. This study adopts a qualitative approach using literature review and content analysis methods on public policies and relevant case studies. The findings reveal that the implementation of decision-making in the public sector is often not entirely rational due to the influence of political, social, and cultural factors. Nevertheless, elements of Rational Choice Theory remain an important framework for understanding the motivations of bureaucratic actors in formulating and executing policies. This study recommends integrating rational approaches with normative and contextual perspectives in public administration practices to produce more effective and responsive decisions.
Peran Pegawai dalam Meningkatkan Kualitas Layanan pada Sektor Publik Angye Mareta Y; Dasman Lanin; Asnil Asnil
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/67st8c28

Abstract

High quality public services are a key indicator of effective government performance. In this context, the role of employees as the frontline executors of public service delivery is crucial in determining public satisfaction and trust toward public institutions. This study aims to explore the contribution of employees in enhancing public service quality through a literature review approach. Data were collected from various scholarly sources, including journals, books, and research reports related to public service and human resource management in the public sector. The findings indicate that the quality of public services is significantly influenced by several employee-related factors, such as competence, work ethics, integrity, innovation, and adaptability to technology and evolving public needs. Furthermore, organizational culture and leadership style also play a supportive role in reinforcing employees' contributions to excellent service delivery. This study emphasizes the importance of strengthening employee capacity through continuous training, performance evaluation, and the creation of a work environment that promotes accountability and professionalism.
Co-Authors Afriva Khaidir Asnil Asnil Dasman Lanin Fachri Adnan