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All Journal Jurnal Insan Farmasi Indonesia Jurnal Farmasi Ikifa
Yudha Sukowati
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Biochemistry, Genetics & Molecular Biology Chemistry Immunology & microbiology Medicine & Pharmacology Physics Public Health

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PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN KEFARMASIAN DI APOTEK KIMIA FARMA 347 PEKAYON JAWA BARAT BULAN MARET 2024 Yudha Sukowati; Umul Angga Brahmono; Herty Nur Tanty; Gerbila Sabatini
Jurnal Insan Farmasi Indonesia Vol 8 No 1 (2025): Jurnal Insan Farmasi Indonesia
Publisher : Sekolah Tinggi Ilmu Kesehatan ISFI Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36387/jifi.v8i1.2492

Abstract

Consumer satisfaction depends on consumer perceptions and expectations. A person's feelings of pleasure and disappointment arise after comparing perceptions of performance. Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations, intended to achieve definite results to improve the quality of life of patients. The purpose of this study was to determine customer satisfaction and expectations of the service performance of the Kimia Farma 347 Pekayon Pharmacy. The methods used in this research are the Customer Satisfaction Index (CSI) method and GAP Analysis. This research was conducted using a survey method, namely distributing questionnaires to pharmacy customers. Sampling using accidental sampling technique with inclusion criteria, so that a total sample of 321 respondents was obtained. The scale used is a Likert scale based on the level of satisfaction and importance. The results showed that the Customer Satisfaction Index (CSI) value of the customer satisfaction level of 81.14% was included in the very satisfied criteria. The highest gap value is 0.61 in the indicator of the officer explaining the dose/rule that the drug should be taken and the lowest gap value is 0.10 in the indicator The price of the drug can be reached by the patient.
PERESEPAN OBAT COVID-19 DI INSTALASI FARMASI RAWAT JALAN RSAU DR.ESNAWAN ANTARIKSA PADA MASA PANDEMI BULAN JANUARI 2022 Fitri Savitri; Yudha Sukowati; Syafrita Greacia
Jurnal Farmasi IKIFA Vol. 2 No. 1 (2023): JURNAL FARMASI IKIFA VOL.2 NO.1 TAHUN 2023
Publisher : Sekolah Tinggi Ilmu Kesehatan IKIFA

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Abstract

WHO (World Health Organization) stated that covid-19 was a global pandemic on March 11, 2020. This virus has a rapid rate of development and spread with a high infection rate. According to national covid-19 data in January 2022, it shows that the most covid-19 patients were on January 31, 2022 with data on patients in treatment or self-isolation as many as 68,596. The provinces with the most cases in 2022 in January 2022 are DKI Jakarta Province as much as 20.6%, West Java 18.3%, Central Java 10.3% and East Java 9.5%. The purpose of this study was to determine the description of outpatient drug prescribing during the covid-19 pandemic at the Air Force Hospital dr.Esnawan Antariksa. This study uses a quantitative descriptive method. The sample in this study was 164 covid-19 prescription sheets. The results of this study showed that there were 112 prescriptions containing antibiotics and 164 prescriptions containing vitamins. The conclusion of this study is that the prescription for covid-19 drugs is vitamin C 1,685 drugs (19.03%), vitamin D 1,148 drugs (12.97%), paracetmol 1,570 drugs (17.73%), zinc 1,100 drugs (12.43%), acetylcysteine 2,350 drugs (26.54%), azithromycin 560 drugs (6.33%), and the lowest was favipiravir with 440 drugs (4.97%).
Co-Authors Fitri Savitri Gerbila Sabatini Herty Nur Tanty Syafrita Greacia Umul Angga Brahmono