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All Journal Jurnal Ilmu Administrasi Negara Edukasi
Rahma Hutahayan, Hilmiatur
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Education Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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INNOVATION ROLE IN PUBLIC SERVICE EFFECTIVENESS: EVIDENCE FROM INDONESIAN STATE ELECTRICITY COMPANY Rahma Hutahayan, Hilmiatur; Afra Amatullah, Afifah; Saputra, Andri; Wijayanti, Nina; Rudinia Berty, Tasya; Saputra, Boni
Jurnal Ilmu Administrasi Negara Vol 22 No 3 (2024): JIANA: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/jiana.v22i3.8255

Abstract

Digital transformation in the public sector has emerged as a global strategic imperative, compelling government organizations to implement innovation to enhance service effectiveness. However, a significant gap exists in the literature regarding the implementation of innovation in developing countries, particularly within the context of strategic public service organizations that face unique challenges in digitalization processes. This study aims to comprehensively analyze the role of technological and non-technological innovation in enhancing public service effectiveness, identify implementation challenges and solution strategies, evaluate public communication strategies, and assess the impact of innovation on service process acceleration and public satisfaction. The research employs a qualitative design with an instrumental case study approach at PT. PLN (Persero) Belanti Customer Service Unit, located in Padang City, employed in-depth interviews, participatory observation, and documentation and analyzed them through a six-phase thematic analysis framework. Findings reveal that implementing a hybrid model, which integrates digital technological innovation with non-technological approaches, has generated significant transformation in service effectiveness through comprehensive digitalization, multi-channel communication strategies, local stakeholder collaboration, and the institutionalization of a continuous innovation culture. This research contributes theoretically by providing a conceptual framework for implementing public service innovation and offering strategic recommendations adaptable for similar organizations in Indonesia and other developing countries, aiming to optimize sustainable digital transformation.
Dampak Gaya Kepemimpinan Terhadap Efektifitas Perencanaan Pembangunan di Bapedda Provinsi Sumatera Barat Tri ananda, Yulia; Syamsir, Syamsir; Amanda Asri, Rahmania; Prima Putri, Pradini; Salsabillah, Salsabillah; Rahma Hutahayan, Hilmiatur
Jurnal Edukasi Vol 13 No 1 (2025): EDUKASI
Publisher : Fakultas Keguruan dan Ilmu Pendidikan Universitas Islam Indragiri (UNISI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61672/judek.v13i1.2942

Abstract

Tujuan penelitian ini untuk menganalisis gaya kepemimpinan yang diterapkan oleh badan perencanaan pembangunan daerah provinsi Sumatra Barat, serta pengaruhnya terhadap efektivitas perencanaan pembangunan khususnya dalam mengatasi tantangan pembangunan di kota Padang. Metode yang digunakan dalam penelitian ini yaitu, menggunakan metode kualitatif dengan jenis penelitian deskriptif, dan menggunakan teknik wawancara mendalam, observasi, dokumentasi, dan studi literatur untuk memperoleh data yang komprehensif. Hasil penelitian menunjukkan bahwa Bappeda menerapkan gaya kepemimpinan demokratis, interaktif, dan partisipatif yang mendorong keterlibatan aktif pegawai, masyarakat, dan berbagai pemangku kepentingan dalam proses perencanaan pembangunan. Gaya kepemimpinan ini berhasil meningkatkan efektivitas penyusunan, pelaksanaan, dan evaluasi program pembangunan, termasuk dalam mengatasi hambatan klasik seperti pembebasan lahan dan tantangan sosial lainnya. Penelitian ini menyimpulkan bahwa gaya kepemimpinan yang inklusif, adaptif, dan kolaboratif di Bappeda Kota Padang berperan penting dalam menciptakan perencanaan pembangunan yang berkelanjutan, partisipatif, serta berdampak positif terhadap kesejahteraan masyarakat.
Co-Authors Afra Amatullah, Afifah Amanda Asri, Rahmania Boni Saputra Prima Putri, Pradini RR. Ella Evrita Hestiandari Rudinia Berty, Tasya Salsabillah, Salsabillah Syamsir Syamsir Tri ananda, Yulia Wijayanti, Nina