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Peran Chatbot AI dalam Mengotomatiskan Layanan Pelanggan dan Meningkatkan Efisiensi Operasional E-commerce Rizaldy, Alya Putri; Riadi, Safina; Wijaya, Novan
DEVICE : JOURNAL OF INFORMATION SYSTEM, COMPUTER SCIENCE AND INFORMATION TECHNOLOGY Vol 6, No 1: JUNI 2025
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/device.v6i1.6628

Abstract

Penelitian ini bertujuan untuk menganalisis peran chatbot kecerdasan buatan (AI) dalam mengotomatiskan layanan pelanggan dan meningkatkan efisiensi operasional dalam konteks e-commerce. Dengan perkembangan teknologi AI, chatbot telah menjadi alat yang semakin penting bagi bisnis e-commerce untuk meningkatkan pengalaman pelanggan dan mengoptimalkan operasi mereka. Penelitian ini menggunakan metode studi literatur untuk mengumpulkan dan menganalisis data dari berbagai sumber, termasuk jurnal ilmiah artikel, dan laporan industri.
Analisis Komparatif Metodologi Perencanaan Strategis Sistem Informasi di Indonesia: Systematic Literature Review Lowell, Darren; Riadi, Safina; Ferdinan Manalu , Dedi; Alfaris Ibrahim, Syuja; Mulyati
Impression : Jurnal Teknologi dan Informasi Vol. 4 No. 3 (2025): November 2025
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jti.v4i3.1329

Abstract

Perkembangan teknologi informasi di Indonesia mendorong berbagai instansi untuk menyusun Perencanaan Strategis Sistem Informasi (PSSI) yang lebih terarah. PSSI tidak hanya berfungsi sebagai dokumen perencanaan, tetapi juga sebagai pedoman dalam memastikan keselarasan antara kebutuhan bisnis dan arah pengembangan TI. Beragam metodologi seperti Ward & Peppard, Tozer, maupun pendekatan Balanced Scorecard telah banyak digunakan, namun belum ada pemetaan komprehensif mengenai kecenderungan metodologi yang dominan, teknik analisis yang paling sering dipakai, serta sektor organisasi mana yang paling banyak menjadi objek penelitian. Penelitian ini menerapkan metode Systematic Literature Review (SLR) untuk menelusuri, menilai, dan mensintesis artikel-artikel terkait dari database SINTA. Dari total artikel yang ditemukan, dilakukan penyaringan menggunakan kriteria inklusi dan eksklusi sehingga diperoleh sejumlah artikel akhir yang dianalisis lebih dalam. Hasil kajian menunjukkan bahwa metodologi Ward & Peppard merupakan pendekatan yang paling sering digunakan dalam perencanaan strategis SI/TI di Indonesia. Teknik analisis yang paling dominan adalah SWOT, sementara sektor pendidikan dan sektor swasta menjadi objek penelitian yang paling banyak ditemukan. Temuan ini memberikan gambaran perkembangan metodologi PSSI di Indonesia dan memberikan landasan bagi penelitian selanjutnya untuk meninjau faktor keberhasilan maupun tantangan penerapannya.   The development of information technology in Indonesia has encouraged various agencies to develop more focused Information Systems Strategic Planning (IS/IT) plans. The IS/IT plan serves not only as a planning document but also as a guideline to ensure alignment between business needs and IT development direction. Various methodologies, such as Ward & Peppard, Tozer, and the Balanced Scorecard approach, have been widely used, but there has been no comprehensive mapping of dominant methodological trends, the most frequently used analysis techniques, and which organizational sectors are the most frequently researched. This study applies the Systematic Literature Review (SLR) method to search, assess, and synthesize related articles from the SINTA database. From the total number of articles found, screening was carried out using inclusion and exclusion criteria to obtain a final number of articles for further analysis. The results of the study indicate that the Ward & Peppard methodology is the most frequently used approach in IS/IT strategic planning in Indonesia. The most dominant analysis technique is SWOT, while the education and private sectors are the most frequently researched sectors. These findings provide an overview of the development of the IS/IT methodology in Indonesia and provide a basis for further research to examine the success factors and challenges of its implementation.  
Analisis Audit Sistem Informasi Pada PT XYZ Menggunakan Framework Cobit 2019 Syakirah, Muthia; Riadi, Safina; Pratama, Dicky
Journal Of Informatics And Busisnes Vol. 3 No. 4 (2026): Januari - Maret
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jibs.v3i4.3936

Abstract

Information system audit is essential to ensure the effectiveness, security, and alignment of IT systems with a company’s strategic objectives. This study analyzes PT XYZ’s information system using the COBIT 2019 framework, focusing on process capability assessment, governance compliance, and identifying areas for improvement. The research employs a descriptive case study approach, using primary data from interviews and observations, and secondary data from internal documentation and company SOPs. Analysis covers five COBIT 2019 domains (EDM, APO, BAI, DSS, MEA) and maps processes to Enterprise Goals to evaluate strategic alignment. Audit results indicate most domains are at Level 2 (Managed), while BAI and MEA remain at Level 1 (Performed), highlighting the need for improved documentation and monitoring. Recommendations include enhancing process documentation, strengthening IT governance, staff training, implementing SLAs, and conducting regular evaluations. This study provides a foundation for PT XYZ to improve information system capability and IT governance effectiveness.