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The Future of Digital Bureaucracy: Building an Organizational Culture for Sustainable SPBE Karim, Jorry; A. Hatu, Rauf; Mustapa Wantu, Sastro; Abdussamad, Zuchri
IJESS International Journal of Education and Social Science Vol. 6 No. 1 (2025): VOL 6 NO 1 APRIL 2025
Publisher : INTERNATIONAL PENELITI EKONOMI, SOSIAL, DAN TEKNOLOGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56371/ijess.v6i1.375

Abstract

Bureaucratic digitization through an Electronic-Based Government System is a strategic step in increasing the efficiency, transparency, and accountability of public services. This study aims to analyze the implementation in Gorontalo with a focus on organizational culture, human resource readiness, and the effectiveness of supporting policies. Using a qualitative approach, this study collected data through in-depth interviews, observations, and studies of relevant documents. The results of the study indicate that success depends not only on technological infrastructure, but also on the readiness of an adaptive organizational culture to change. A work culture that supports innovation and digitalization is an important factor in accelerating implementation. In addition, limited technological competence among State Civil Apparatus is still a major obstacle that needs to be overcome through continuous training and capacity building. In terms of policy, although related regulations are available, challenges in implementation at the regional level are still faced, especially in terms of coordination and understanding of policies. In conclusion, sustainability and effectiveness in Gorontalo require a holistic approach that includes strengthening organizational culture, improving apparatus skills, and more concrete policy synergy. With good collaboration between various stakeholders, bureaucratic digitization can run optimally in realizing more efficient governance that is responsive to community needs.
Analysis of Corruption-Free Area Indicators in the Government of Gorontalo Province Biahimo, Jurni; Mustapa Wantu, Sastro; Aneta, Yanti; Sulila, Ismet
IJESS International Journal of Education and Social Science Vol. 5 No. 1 (2024): VOL 5 NO 1 APRIL 2024
Publisher : INTERNATIONAL PENELITI EKONOMI, SOSIAL, DAN TEKNOLOGI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56371/ijess.v5i1.372

Abstract

This study aims to analyze the implementation of the Integrity Zone in creating a clean and corruption-free bureaucracy in the Gorontalo Provincial Government. This study uses a qualitative approach with a case study method, which involves in-depth interviews, observations, and document analysis related to the policies and implementation of the Integrity Zone program in various local government agencies. The results of the study show that the implementation has experienced significant developments, especially in terms of increasing transparency of public services and strengthening the internal monitoring system. However, there are still several obstacles faced, such as the low understanding of employees regarding the concept of integrity in bureaucracy and resistance to change, especially in the implementation of digitalization of administrative servicesTherefore, a more comprehensive strategy is needed to increase the effectiveness of this program, such as optimizing information technology, strengthening internal supervision, and providing incentives for work units that successfully implement the integrity principle optimally. With these steps, it is hoped that the Integrity Zone can become the main instrument in creating cleaner, more transparent, and more accountable governance in Gorontalo Province.