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All Journal Jurnal Informatika Global Jurnal Aplikasi Sistem Informasi dan Elektronika
Kurniawan, Alfin
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Computer Science & IT

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Analisis Kualitas Layanan Pada Platform Keuangan Terhadap Kepuasan Pengguna Menggunakan E-Servqual Kurniawan, Alfin; Faradillah; Yulianti, Evi
Jurnal Ilmiah Informatika Global Vol. 16 No. 2: August 2025
Publisher : UNIVERSITAS INDO GLOBAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jiig.v16i2.5414

Abstract

This study analyzes the dominant dimensions of service quality affecting user satisfaction with the financial platform application in Palembang using the E-SERVQUAL method. Conducted quantitatively, the research involved 114 active financial platform users selected through purposive and snowball sampling. Data were collected via an online questionnaire measuring seven E-SERVQUAL dimensions: Efficiency, Fulfillment, System Availability, Privacy, Responsiveness, Compensation, and Contact. Analysis using SmartPLS 4.1.0.9 revealed Efficiency as the most dominant dimension (coefficient 0.266, p=0.000), followed by Privacy (0.236, p=0.001) and Contact (0.211, p=0.002), significantly influencing user satisfaction. In contrast, System Availability and Responsiveness showed no significant impact (p>0.05). These findings indicate that users prioritize transaction speed, ease of navigation, and data security over system uptime or customer service responsiveness. Most respondents were aged 18-25 (66.4%), with high school education (60.3%) and a monthly income below IDR 3 million (48.3%). The study recommends that the financial platform optimize application efficiency, enhance data protection, and improve customer service accessibility to boost user satisfaction. These insights provide a foundation for fintech platforms to refine digital services, particularly in tier-2 cities like Palembang.
Perencanaan Aristektur Enterprise Menggunakan Menggunakan Framework TOGAF ( Studi Case Toko Sekip Makmur ) Ariati, Nining; Kurniawan, Alfin; Muflihin, Aidil; Pramudya, Bagas; Chaniago, Erick Syaputra; Aria Hidayatullah, Kgs M
IPTEQ Vol 7, No 2 (2025): JASIE
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/jasie.v7i2.23642

Abstract

Penelitian ini membahas tentang perencanaan arsitektur enterprise menggunakan framework TOGAF pada Toko Sekip Makmur, sebuah toko ritel tradisional yang masih mengelola proses bisnisnya secara konvensional. Tujuan penelitian ini adalah merancang arsitektur enterprise yang dapat meningkatkan efisiensi operasional, mengoptimalkan manajemen inventaris, dan memberikan kemudahan dalam pengambilan keputusan melalui data yang terintegrasi. Metodologi penelitian menggunakan pendekatan kualitatif-deskriptif dengan metode studi kasus, melibatkan observasi langsung, wawancara terstruktur, dan analisis dokumen. Implementasi TOGAF ADM dilakukan melalui beberapa fase yaitu preliminary phase, architecture vision, business architecture, information systems architecture, dan technology architecture. Hasil penelitian menunjukkan bahwa penggunaan framework TOGAF dapat membantu Toko Sekip Makmur dalam mengidentifikasi kebutuhan sistem informasi yang terintegrasi, merancang solusi arsitektur yang sesuai, dan memberikan panduan implementasi yang mencakup seluruh aspek sistem. Penelitian ini menghasilkan rekomendasi arsitektur enterprise yang dapat diimplementasikan untuk meningkatkan daya saing Toko Sekip Makmur di era digital.
Co-Authors Aria Hidayatullah, Kgs M Ariati, Nining Chaniago, Erick Syaputra Evi Yulianti Faradillah Muflihin, Aidil Pramudya, Bagas