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All Journal Jurnal Informatika Global Secure And Knowledge-Intelligent Research in Cybersecurity And Multimedia (SAKIRA)
Kurniawan, Alfin
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Computer Science & IT Engineering Law, Crime, Criminology & Criminal Justice

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Analisis Kualitas Layanan Pada Platform Keuangan Terhadap Kepuasan Pengguna Menggunakan E-Servqual Kurniawan, Alfin; Faradillah; Yulianti, Evi
Jurnal Ilmiah Informatika Global Vol. 16 No. 2: August 2025
Publisher : UNIVERSITAS INDO GLOBAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jiig.v16i2.5414

Abstract

This study analyzes the dominant dimensions of service quality affecting user satisfaction with the financial platform application in Palembang using the E-SERVQUAL method. Conducted quantitatively, the research involved 114 active financial platform users selected through purposive and snowball sampling. Data were collected via an online questionnaire measuring seven E-SERVQUAL dimensions: Efficiency, Fulfillment, System Availability, Privacy, Responsiveness, Compensation, and Contact. Analysis using SmartPLS 4.1.0.9 revealed Efficiency as the most dominant dimension (coefficient 0.266, p=0.000), followed by Privacy (0.236, p=0.001) and Contact (0.211, p=0.002), significantly influencing user satisfaction. In contrast, System Availability and Responsiveness showed no significant impact (p>0.05). These findings indicate that users prioritize transaction speed, ease of navigation, and data security over system uptime or customer service responsiveness. Most respondents were aged 18-25 (66.4%), with high school education (60.3%) and a monthly income below IDR 3 million (48.3%). The study recommends that the financial platform optimize application efficiency, enhance data protection, and improve customer service accessibility to boost user satisfaction. These insights provide a foundation for fintech platforms to refine digital services, particularly in tier-2 cities like Palembang.
The Role of Blockchain in Digital Content Copyright Kurniawan, Alfin; Elya, Elya; Wibisana, Bayu
Secure And Knowledge-Intelligent Research in Cybersecurity And Multimedia (SAKIRA) Vol. 3 No. 01 (2025): The Role of Digital Technology in Enhancing Education, Security, and Business
Publisher : Universitas Islam Al-Azhar Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36679/s4kira.v3i1.24

Abstract

The rapid advancement of digital technology has significantly transformed content distribution and consumption patterns while simultaneously increasing the vulnerability to digital copyright infringement. This article explores the application of blockchain technology as a strategic solution for protecting digital content copyright, particularly in the Indonesian context. Utilizing a literature review method, the study investigates key blockchain features transparency, decentralization, immutability, and smart contract automation that enhance the integrity and security of intellectual property rights management. Blockchain enables the permanent and tamper-proof recording of content ownership and creation timestamps, while also facilitating automated royalty distribution without third-party intervention. These capabilities make blockchain an efficient mechanism for copyright verification and real-time rights tracking. However, blockchain adoption in Indonesia still faces significant challenges, including limited digital literacy among creative industry actors, inadequate technological infrastructure, and the absence of clear legal frameworks supporting its implementation in the field of intellectual property rights. The study also highlights initial initiatives across various sectors, such as education, music, and digital art, where blockchain has been employed to secure content through NFTs and decentralized copyright registration platforms. Findings emphasize the need for multi-sector collaboration, the establishment of supportive regulations, and technological education to ensure the successful implementation of blockchain-based copyright systems. Overall, blockchain has the potential to serve as a transformative pillar in developing a fairer, more transparent, and sustainable copyright protection ecosystem in the digital era.
Co-Authors Bayu Wibisana Elya, Elya Evi Yulianti Faradillah