Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik
,, Etika
Unknown Affiliation
Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PENGELOLAAN FASILITAS DI RE CAFFE PLATINUM SEBAGAI SALAH SATU DESTINASI WISATA KULINER DI PEKANBARU Maharani, Suci; ,, Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to find out the Management of Main Facilities at Re Caffe Platinum as One of the Culinary Tourism Destinations in Pekanbaru, and to find out the obstacles faced by Re Caffe Platinum in managing the main facilities. In this study, the method used by the author is a qualitative method with data collection techniques using observation, interviews, and documentation. Key informants in this study were the vice direction, manager, members, and visitors of Re Caffe Platinum. Based on the results of the study, it can be concluded that facility management aims to ensure that facilities and infrastructure can function optimally, facility management at Re Caffe Platinum has five stages, namely planning, organizing, directing, coordinating, and controlling. There are several obstacles that occur in the stages of managing the main facilities, but Re Caffe Platinum can still overcome them so that the management of Re Caffe Platinum facilities continues to run well. It's just that the main facilities of the outdoor dine-in area behind still need improvement. Keywords: Management, Facilities, Re Caffe Platinum
PENERAPAN PROSEDUR CHECK-IN PADA DEPARTEMEN FRONT OFFICE HOTEL GRAND JATRA PEKANBARU Sundari, Mutia Ayu; ,, Etika
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 12: Edisi II Juli - Desember 2025
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine how the check-in procedure is implemented by Guest Service Agents (Receptionists) in the Front Office Department of Grand Jatra Hotel Pekanbaru, as well as to identify the obstacles encountered during its implementation. The background of the research highlights the importance of professional check-in services in creating a positive first impression for guests, especially in five-star hotels that face intense competition in the hospitality industry. The research uses a descriptive qualitative method, with data collection techniques including observation, in-depth interviews, and documentation. The informants consist of the front office manager, supervisor, receptionist, and several hotel guests. The results show that the check-in procedure is generally implemented in accordance with the Standard Operating Procedures (SOP). However, challenges such as limited staff, demanding work schedules, and a lack of training have led to several guest complaints, particularly regarding the hospitality and speed of service. This study concludes that improving service quality and human resource management is essential to achieving optimal guest satisfaction. Keywords: Check-In Procedure, Receptionist, Front Office, Hotel Service, Grand Jatra Hotel Pekanbaru
Co-Authors Maharani, Suci Sundari, Mutia Ayu